Cross Border Tax Operations Associate - HR Global Operations

Job Description
Join our EMEA Cross Border Tax Operations team and play a pivotal role in ensuring tax compliance and driving process innovation at a leading global financial institution. This role offers a unique blend of operational tax work and technology-driven process improvement. If you have a strong background in tax or operations, demonstrated experience in implementing operational improvements/automation, a strong focus on controls and compliance, and a clear understanding of the importance of delivering exceptional service to our customers and stakeholders, then this role is for you!
As a Cross Border Tax Operations Associate in EMEA Tax Operations team, you will be responsible for managing tax compliance activities across multiple EMEA jurisdictions, supporting business travel taxation obligations, and leading automation initiatives to enhance operational efficiency. You will coordinate with internal and external stakeholders, oversee tax calculations and filings, and independently design and implement automation solutions.
Job responsibilities

• Manage tax calendars for all relevant countries and coordinate monthly reporting and tax withholding with payroll teams.
• Support employer tax reporting by calculating sourced income, foreign tax credits and deductions, and related tax liabilities including country-specific obligations.
• Identify opportunities for automation, independently design and develop automation solutions (e.g., Alteryx, UI Path, LLM, Tableau), and implement process enhancements to increase efficiency, accuracy, and control within cross border tax operations.
• Facilitate secure data sharing between tax vendors and internal stakeholders to meet monthly processing deadlines and support annual tax filing processes.
• Monitor the status of tax support authorizations and filings across multiple locations.
• Partner with Employment Tax, Payroll, and external vendors to ensure effective controls and compliance, and to maintain up-to-date processes in a changing environment.
• Document and maintain robust Standard Operating Procedures (SOPs) for all work streams, ensuring they remain current and comprehensive.

Required qualifications, capabilities, and skills

• Experience in HR, Tax, Payment or related operations, with project and process improvement experience.
• Highly numerate with strong analytical and problem-solving skills; meticulous attention to detail.
• Advanced proficiency in Microsoft Excel.
• Strong organizational skills: ability to manage multiple priorities and meet deadlines in a fast-paced, dynamic environment.
• Excellent written and verbal communication skills; capable of handling sensitive employee data and resolving complex queries.
• Process improvement mindset, adaptable to evolving business needs and regulatory requirements.
• Demonstrated expertise in automation and data analysis tools (e.g., Alteryx, UI Path, LLM, Tableau), with a proven track record of independently delivering automation projects.
• Commitment to maintaining confidentiality and data security, including automation of data controls.
• Proactive, collaborative, and resilient approach to work.

Preferred qualifications, capabilities, and skills

• Experience in cross-border tax operations, business travel tax, or global mobility.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.