Receptionist

Receptionist (Zero Hours Contract) – Edinburgh 

Hourly Pay: £11.95 per hour plus holiday pay  

Location: Edinburgh – EH3, with additional support required in Glasgow and Perth. 

Travel and/or accommodations to secondary locations to be expensed. 

Contract: Zero hours contract  

Shifts: Various  

Work model: Fully onsite 

Williams Lea seeks a Receptionist and Office Assistant to join our relief team! 

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations. 

Purpose of role  

Our relief team offers a flexible solution to Williams Lea, often working on critical projects on client sites. As a Receptionist and Office Assistant within our Relief Team, you will be working various shifts covering holidays and sickness to ensure our services are fully staffed across multiple office locations in the United Kingdom, sometimes at short notice. The role would ideally be suited to applicants who are happy to work on a full-time basis but understand that there could be gaps in assignments due to the nature of cover required. 

Your role will be varied depending on the needs of the client site; however, core tasks can include; welcoming clients and visitors to the office, organising and preparing hospitality, offering administrative support to the firm, reprographics and data related tasks. Every task which is undertaken must be delivered with an exceptional customer service approach.  

While your primary focus will be on our Edinburgh site, you may also provide support to our locations in Glasgow and Perth. 

Key responsibilities  

First Impressions and Reception: 

• Efficiently and promptly answer client queries. 

• Adhere to all Williams Lea policies and procedures. 

• Interact courteously with clients and visitors, following company protocols. 

• Maintain a professional and welcoming front desk presence. 

Hospitality: 

• Assist with hospitality services, such as guest reception and refreshments. 

• Ensure a positive experience for clients and visitors. 

Mail Services: 

• Handle incoming and outgoing mail efficiently. 

• Sort, distribute, and process mail according to company guidelines. 

General Administrative Duties: 

• Assist with administrative tasks as required. 

• Collaborate with colleagues to meet service levels. 

• Maintain a responsive and adaptable approach. 

Filing, Archive, and Document Management: 

• Organize and maintain physical and digital files. 

• Follow established procedures for document management. 

• Retrieve and archive documents as needed. 

Reprographics: 

• Assist with photocopying, printing, and other reprographic tasks. 

• Ensure accurate reproduction of documents. 

Client Relationship Management: 

• Recognise and understand client needs and translate client requirements into responsive services. 

• Foster positive relationships between Williams Lea and clients. 

Personal attributes  

• Outstanding customer service skills with the ability to interact with people across a diverse range of backgrounds and levels. 

• Well presented with a professional manner. 

• Computer literate with good knowledge of all MS packages. 

• Quick learner. 

• Effective communicator at all levels, both written and oral 

• Hands on team worker. 

• Attention to detail, ability to retain high levels of concentration.  

• You’ll be able to deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position.  

Rewards and Benefits 

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to: 

• 25 days holiday pay, plus bank holidays (dependant on hours worked) 

• Referral Scheme 

• Access to all Williams Lea internal job opportunities 

• Access to Learning Lounge and our internal training suite