Sales Team Manager

Bupa Place (Salford Quays, M50 3SP)

Permanent

Working hours between 9am and 8pm

Salary from £33,500 plus monthly bonus

Advert closes 28th November 2024

We make health happen.

Bupa is the UK’s biggest health insurance provider and official Healthcare Partner to Paralympics GB. We are a family of thousands and growing. Brave, committed and compassionate people, all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

We have no shareholders to answer to; our customers are our sole focus. And we reinvest our profits into providing them with better healthcare, now and in the future.

What you'll be doing

As a Sales Team Manager you will be leading and managing a team delivering departmental and team Key Performance Indicators through target setting, providing regular sales consultant coaching and monitoring individual and team performance to achieve the AOP sales targets and objectives.

How you’ll help us make health happen

• Motivate front line agents on a day to day basis to drive sales through service and good customer experience.

• Lead from the front to drive a customer centric culture

• Be responsible for creating an open team culture and environment that is conducive to achieving the team objectives.

• Manage healthcare consultants in line with our T&C responsibilities and full adherence to all regulatory requirements.

• Deliver one to one coaching and training to ensure sales consultants performance is consistently enhanced.

• Work with stakeholders to improve and enhance customer and colleague experience

• To managing the complaint handling process within the team and deal with all escalated adviser queries and referrals ensuring that customer satisfaction is maximised.

Key Skills / Qualifications needed for this role :

• Telesales or call centre experience

• Experience of working in a regulatory environment

• Proven management experience essential

• Experienced in the coaching and development of call centre advisers

• Able to make important decisions within agreed parameters and day to day decisions without referral

• Positive attitude and self motivation

• Well developed communication and interpersonal skills

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday per year, pro rata to your contract.

• Access to a range of services to support your physical and mental wellbeing

• Fixed term benefits allowance

• Access to our confidential employee assistance programme

• Workplace pension

• Online discounts covering your everyday shopping, entertainment, eating out and more.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: [email protected]