Security Operations Center Engineers provide support for Cloudflare's security products, monitor alerts, mitigate attacks, and communicate with customers.
Available Locations: Lisbon, Portugal
About the Department
The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.
Description
Security Operations Center Engineers provide premium-level support for Cloudflare's security products and features. Our largest and most technically sophisticated customers will contact Support for assistance and intelligence in dealing with threats or attacks on their infrastructure at OSI Layers 3, 4, and 7. This will span the range of Cloudflare security products from Magic Transit Infrastructure Protection, DDoS mitigation and Network Firewall, to using the Web Application firewall (WAF), Spectrum, Bot Management and Rate Limiting to help customers.
Security Operations Center Engineers analyze threats, make detailed and informed suggestions for mitigation and may need to implement mitigation strategies directly on behalf of the customer. The team also provides attack reporting beyond Cloudflare's self-service reports.
Responsibilities
Key skill sets
About the Department
The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.
Description
Security Operations Center Engineers provide premium-level support for Cloudflare's security products and features. Our largest and most technically sophisticated customers will contact Support for assistance and intelligence in dealing with threats or attacks on their infrastructure at OSI Layers 3, 4, and 7. This will span the range of Cloudflare security products from Magic Transit Infrastructure Protection, DDoS mitigation and Network Firewall, to using the Web Application firewall (WAF), Spectrum, Bot Management and Rate Limiting to help customers.
Security Operations Center Engineers analyze threats, make detailed and informed suggestions for mitigation and may need to implement mitigation strategies directly on behalf of the customer. The team also provides attack reporting beyond Cloudflare's self-service reports.
Responsibilities
- Monitor and investigate the alerts to identify attacks
- Work with Engineering and Operations teams to mitigate attacks, suggest steps to mitigate, and apply the appropriate mitigation, when applicable
- Work with Engineering and Product teams to improve the products and tools
- Communicate with customers via chat, email, and phone
- Review the latest alerts to determine relevancy and urgency. Create new tracking tickets for alerts that signal an incident and require review or escalation
- Configure / Manager security monitoring rules and contribute to tool improvements
- Compare traffic signatures and attributes including IP addresses, cookie variations, HTTP headers, and JavaScript footprints to determine what is good traffic and what is malicious
- DDoS mitigation for OSI layers 3,4, & 7: filter malicious traffic using Cloudflare tools like Magic Transit, Network Firewall, WAF, IP reputation lists, packet inspection, blacklisting, whitelisting, and/or rate limiting.
Key skill sets
- Modern internet protocols like UDP, TCP, etc.
- Advanced understanding of iptables
- Analysis of traffic for attack anomaly detection and creation of mitigation rules
- Experience in handling attack mitigation and thorough knowledge of various attacks (L3/4 and L7)
- Knowledge of Cloudflare Security Products & Features
- Technical Support experience
- Good communication skills with high-value VIP customers under attack
- Computer Networking fundamentals
- Command line / Bash shell
- Sysadmin skills (Linux/Mac/Windows) & Programming skills (Python, Ruby, PHP, C, C#, Java, Perl, Git etc.)
- Security skills and certifications: CISSP, GCIA GCIH, GCFA, GCFE, etc.
- Calm under pressure
Top Skills
C
C#
Cloudflare Security Products
Git
Java
Linux
macOS
Perl
PHP
Python
Ruby
Windows
Similar Jobs at Cloudflare
Cloud • Information Technology • Security • Software • Cybersecurity
Manage renewals for Cloudflare's enterprise customers, build C-level relationships, forecast renewals, and contribute to sales team goals. Drive customer engagement and ensure client satisfaction throughout the renewal cycle.
Top Skills:
Crm ToolsSaaS
Cloud • Information Technology • Security • Software • Cybersecurity
The Customer Success Manager ensures customer satisfaction and retention by building relationships, managing post-sale experiences, and promoting Cloudflare solutions.
Top Skills:
Cloud ApplicationsCloud SecuritySaaSSase
Cloud • Information Technology • Security • Software • Cybersecurity
Join the Emerging Technology and Incubation team to develop AI products that enhance internet security and speed, collaborating in an agile environment.
Top Skills:
AIGitJavaScriptLinuxRustTypescriptUnixWebassembly
What you need to know about the Edinburgh Tech Scene
From traditional pubs and centuries-old universities to sleek shopping malls and glass-paneled office buildings, Edinburgh's architecture reflects its unique blend of history and modernity. But the fusion of past and future isn't just visible in its buildings; it's also shaping the city's economy. Named the United Kingdom's leading technology ecosystem outside of London, Edinburgh plays host to major global companies like Apple and Adobe, as well as a growing number of innovative startups in fields like cybersecurity, finance and healthcare.
