The Senior Analyst, Market Delivery leads customer onboarding, manages projects, resolves issues, and drives collaboration while ensuring customer satisfaction.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst, Market Delivery
Overview
Customer Delivery Europe is in the centre of the MasterCard Europe organization and the key contact between the Divisions, Operations and Technology, Global Products & Solutions and the other business units. We are close to the markets and to our customers.
Market Delivery Managers lead end-to-end project and program management for complex customer onboarding journeys, ensuring seamless integration from business impact to technical execution. They act as strategic consultants and technology relationship managers, guiding customers through operational changes, resolving technical issues, and coordinating with Mastercard subject matter experts. Their role also includes supporting TAM services, driving cross-functional collaboration, and enhancing delivery performance across local markets and key accounts.
Role
• Deliver standard projects and/or products flawlessly with high customer satisfaction• Handle medium to large customers with standard or moderately complex project scopes.• Manage basic customer escalations and non-complex operational/technical issues with support from manager or peers.• Handle PMO roles for customers and coordinate with stakeholders
All About You
• Understand the payment ecosystem and Mastercard products/services.• Basic project management skills.• Native in Greek, Fluent in English • Profound user of Excel and Powerpoint. Power BI and Power Query would be beneficial• Analytical thinking and being a person who is usually addressed by others for getting technical advice• Communicate effectively with stakeholders; listen attentively and ask clarifying questions.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst, Market Delivery
Overview
Customer Delivery Europe is in the centre of the MasterCard Europe organization and the key contact between the Divisions, Operations and Technology, Global Products & Solutions and the other business units. We are close to the markets and to our customers.
Market Delivery Managers lead end-to-end project and program management for complex customer onboarding journeys, ensuring seamless integration from business impact to technical execution. They act as strategic consultants and technology relationship managers, guiding customers through operational changes, resolving technical issues, and coordinating with Mastercard subject matter experts. Their role also includes supporting TAM services, driving cross-functional collaboration, and enhancing delivery performance across local markets and key accounts.
Role
• Deliver standard projects and/or products flawlessly with high customer satisfaction• Handle medium to large customers with standard or moderately complex project scopes.• Manage basic customer escalations and non-complex operational/technical issues with support from manager or peers.• Handle PMO roles for customers and coordinate with stakeholders
All About You
• Understand the payment ecosystem and Mastercard products/services.• Basic project management skills.• Native in Greek, Fluent in English • Profound user of Excel and Powerpoint. Power BI and Power Query would be beneficial• Analytical thinking and being a person who is usually addressed by others for getting technical advice• Communicate effectively with stakeholders; listen attentively and ask clarifying questions.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Top Skills
Excel
Power BI
Power Query
PowerPoint
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