Solutions Engineer, SMB

About 1Password:

We all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.

The 1Password Solutions Engineering team is a valuable resource to our customers and fellow Go-to-Market team members. Our solutions engineers are well known and respected as experts on the product, a trusted advisor to our sales teams and customers, and a sought after resource for various types of customer calls. The team collaborates with Product, Marketing, Enablement, and Support to create resources, provide training opportunities, and elevate the overall understanding of 1Password. 

As a Solutions Engineer, SMB, you will play a key role within go-to-market by supporting our sales teams with customer requests and learning resources. You’ll be vital in expediting sales opportunities by assisting customers with their compliance needs, actively responding to security questionnaires, and other vendor registration requirements. As part of our human-centric approach to security, you will be instrumental in supporting customers and other go-to-market teams by creating valuable video and knowledge base content, facilitating customer office hours, demos, and technical consultations. Your efforts will aim to increase adoption, reduce friction, and elevate the understanding of 1Password.

This is a remote opportunity within the UK.

What we're looking for:

• Experience in a customer-facing role with a preference for experience in a SaaS/Security/Technology environment. 
• Possesses the ability to communicate technical information in a way that is accessible and appealing to a general audience. 
• Demonstrates superior presentation and writing skills. 
• Possesses a sharp eye for detail and a commitment to ensuring high-quality standards.
• Demonstrates a high level of adaptability, effectively managing multiple projects concurrently while upholding exceptional quality standards. 
• Possess strong time management skills, demonstrating the ability to prioritize tasks efficiently and meet deadlines consistently in a fast-paced work environment.
• Demonstrated ability to work independently and in a team setting. 
• It’s a bonus if you have personal experience with 1Password or another password manager—while not required, it’ll help you gain confidence quickly in this role. 

What you can expect:

• Work with our self service and SMB customers to share product knowledge and demonstrate aspects of 1Password. 
• Provide training to both customers and team members at 1Password.
• Respond to vendor requests, security questionnaires, and legal requests.
• Write and manage knowledge-base content for Go-to-market. 
• Record video resources to be shared internally and with customers. 
• To be a sought after resource for Go-to-market for questions regarding 1Password.
• Work with the rest of your team to create materials for learning about and using 1Password. 
• Please note that this job description is subject to modifications and is not an exhaustive list of responsibilities.

We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across Canada and the USA. In leadership roles, you can expect to travel once per month on average.

What we offer:

We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:

Health and wellbeing

> 👶 Maternity and parental leave top-up programs

> 👟 Wellness spending account

> 🏝 Generous PTO policy 

> 💖 Company-wide wellness days off scheduled throughout the year 

> 🧠 Wellness Coach membership

> 🩺 Comprehensive health coverage

 Growth and future 

> 📈 Employee stock option program for all full-time employees 

> 💸 Retirement matching program

> 💡 Training budget, 1Password University access, and learning sessions 

> 🔑 Free 1Password account (and friends and family discount!) 

Flexibility and community

> 🤝 Paid volunteer days 

> 🌎 Employee-led DEIB programs and ERGs and ECGs

> 🏠 Fully remote environment

> 🏆 Peer-to-peer recognition through Bonusly

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [email protected] and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.