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As a Tier 2 Escalation Specialist at Smartsheet, you will be responsible for addressing complex technical issues, troubleshooting via documentation and log analysis, collaborating with colleagues to resolve customer challenges, and managing communication through various channels to ensure customer satisfaction.

The Accounts Receivable Coordinator is responsible for managing cash collections and resolving billing inquiries for Smartsheet's EMEA managed region. This role involves working with customers and partners, focusing on improving cash collections and addressing payment issues, contributing to process improvements, and handling a high volume of queries with a commitment to high-quality customer service.