Top Remote Jobs in Edinburgh

Lead and develop a technical Customer Experience team, overseeing hiring, coaching, performance, technical quality, escalations, service standards, and career development. Improve investigation and escalation processes, manage sensitive customer issues, and partner with Product and Engineering. Champion AI tools and automation, use operational data and customer feedback to identify improvements, and translate CX priorities into measurable plans that improve support quality, productivity, SLA performance, and customer satisfaction.

Recruit and onboard HR consultancies, benefits brokers, system integrators, and agencies as channel partners across EMEA. Responsibilities include partner prospecting, outreach, pipeline management, recruitment campaigns, relationship building, presenting HiBob’s HR platform and partner program, and coordinating onboarding with internal teams and channel managers.

Lead complex customer-facing engineering initiatives across GitLab product, infrastructure, DevSecOps, and AI adoption. Diagnose system and architecture issues, contribute production-quality code, resolve adoption blockers, coordinate cross-functional teams, and convert customer learnings into reusable product improvements, technical guidance, frameworks, and thought leadership.

Leads the international strategy, growth, and lifecycle management of aerospace defense product portfolios, including RF detection, electronic warfare, radar, and integrated RF solutions. Translates customer missions, emerging threats, and technology trends into product roadmaps, requirements, partnerships, commercialization strategies, and new product introductions. Owns revenue, market share, profitability, adoption, and pipeline objectives while aligning engineering, finance, business development, program management, and workforce capabilities.

Provides technical support for CrowdStrike’s cloud cybersecurity platform. Resolves customer issues through multiple channels, troubleshoots cloud, Kubernetes, container, and Linux environments, identifies root causes, documents bugs, creates knowledge content, and manages escalations. Advises customers on deployment, integration, and maintenance while collaborating with engineering and internal technical teams. The role also serves as a product subject matter expert and drives process improvements and customer-focused technical communications.

Supports Arabic-, French-, and English-speaking customers affected by fraud, data breaches, or identity theft. Interviews customers, assesses incidents, coordinates remediation, communicates with clients and third parties, maintains case records, prepares correspondence, manages document transfers, tracks incident progress, and produces final reports. The role requires strong multilingual communication, customer service, organization, analytical, and case-management skills.

Lead security incident response and digital forensic investigations, act as Incident Commander, monitor and analyze security events, build scripts and automated workflows (Python), use SIEM and cloud (AWS/GCP) tooling, mentor engineers, coordinate cross-team remediation, participate in on-call rota aligned to UK/EMEA hours.

Leads product marketing and competitive intelligence for M-Files’ AI-powered document management platform, with emphasis on manufacturing, quality, and regulated industries. Owns positioning, messaging, go-to-market launches, market intelligence, competitive analysis, sales enablement, thought leadership, and cross-functional alignment. Develops solution narratives, content, battlecards, training, and executive reporting while representing M-Files in webinars, events, analyst briefings, and customer engagements.

Supports firmwide recovery and resolution planning by analyzing regulatory requirements, assessing resolvability and operational readiness, preparing regulatory submissions, and developing recommendations for senior stakeholders. The role coordinates with Treasury, Finance, Risk, Legal, Operations, Technology, and business teams; enhances frameworks, controls, processes, and data capabilities; supports testing and regulatory requests; and maintains high-quality documentation for recovery and orderly resolution activities.

The Senior Strategic Partnerships Manager will drive strategic integrations in Europe, managing the full sales cycle and collaborating with cross-functional teams to enhance AdGem's market presence.

Own the full sales cycle for mid-market UK customers operating 50–174 trucks, from prospecting and discovery through negotiation and closing. Generate outbound leads, conduct demos and trials, meet revenue quotas, forecast accurately, and collaborate with sales development, engineering, customer success, and professional services teams. The hybrid London role requires office attendance three days weekly and customer-site travel up to three times monthly.