Top IT Support Jobs in Edinburgh

Provides Tier 1–3 technical support for software, hardware, conference room, warehouse, server, network, and enterprise systems issues. Resolves escalated user requests, installs and upgrades PC components and software, manages technology assets, supports productivity platforms, addresses service outages, and trains users. Works under supervision on routine technical problems and limited-scope projects.

Provides second-line technical support to customers on a rotating 12-hour schedule. Diagnoses and resolves hardware, software, application, and network issues; manages escalated cases within SLAs; configures systems; coordinates supplier and field-service escalations; communicates progress; and escalates unresolved issues to third line when appropriate.

Leads a global remote IT support function, managing and mentoring one support specialist while handling escalations and hands-on end-user troubleshooting. Owns ticket coordination, IT automation, AI adoption, procurement, vendor management, onboarding and offboarding, systems reliability, and hardware delivery worldwide. Collaborates with SRE, Security, and Workplace teams to maintain secure, reliable IT operations.

Source 1 Solutions seeks talented professionals in various fields for future opportunities. Candidates should excel in customer-focused environments and enjoy solving challenges in managed IT, solutions architecture, sales, and more.

Assists with IT operations on cruise ships, focusing on guest-related technology. Responsibilities include troubleshooting, installation, and first-level support for IT equipment.

The Junior IT Support Engineer provides 1st line IT support, resolves technical issues, manages support requests, and assists with onboarding/offboarding processes.

The role involves supporting IT operations within a chemical industry company, promoting collaboration and opportunity for input from all team members.