Top Tech Support Jobs in Edinburgh

As a Technical Support Specialist, you will provide technical assistance to customers, troubleshoot complex issues, mentor junior staff, and contribute to knowledge development in a collaborative environment.

As a Technical Support Engineer at CrowdStrike, you'll resolve customer issues with cloud technologies, provide support across platforms, and document feedback, ensuring a high level of customer satisfaction.

Provide expert Tier 3 troubleshooting and resolution for VIAVI ONE LabPro and Transport products, collaborate with R&D and product teams, validate software releases, create technical documentation and training, manage lab resources, and communicate complex technical issues to customers and internal teams.

Provide post-sales break-fix and consulting for Nozomi Networks OT/IoT cybersecurity products. Troubleshoot, deploy, configure, and optimize infrastructure; reproduce issues in lab, liaise with Product/Engineering, create knowledge-base content, and deliver white-glove support for critical accounts.

Provide end-to-end ownership of critical application incidents for a public-safety dispatch platform, performing deep technical diagnostics, root cause analysis, coordinating engineering fixes, maintaining customer environments, contributing to knowledge bases, mentoring junior engineers, participating in an on-call rota, and supporting deployments and upgrades while ensuring SLA compliance and strong customer communication.

Investigate and resolve complex platform and integration issues for enterprise merchants, coordinate P1 incident response, monitor observability dashboards, escalate actionable issues to Engineering, and document resolutions to build the knowledge base. Serve as escalation owner and provide overflow support for Delivery Support during peak windows.

Provide 3rd-line technical support across infrastructure, networking and security in a 24/7 DuPont shift rota. Support firewalls, routing/switching, SD‑WAN, Cisco ISE/Meraki Wi‑Fi, SIEM, DLP, vulnerability management and endpoint protection. Maintain client relationships, perform site visits when required, and help deliver automation-first managed services.

The Senior Specialist will review regulatory documents, interpret regulations for fund managers, submit regulatory reports, analyze regulatory changes, and perform testing reviews. Strong communication and analytical skills required.

As a Technical Support Engineer, you'll provide customer support for technical issues through various communication channels and ensure quick resolution, while documenting processes and collaborating with internal teams.

Provide advanced post-sale technical support for Redis Enterprise: troubleshoot and reproduce complex issues, analyze performance (including networking), coordinate escalations with Engineering and CloudOps, perform RCA, assist with deployments/upgrades, document findings, and participate in product development and customer training.

Provide frontline technical support to English- and Italian-speaking customers via phone, email, and chat. Troubleshoot basic product issues, document interactions, follow knowledge processes, escalate complex issues, educate customers on features, and obtain Level 1 Technical Support Certification. Work UK business hours.

The Technical Support Analyst provides technical support and solutions for Objectif Lune's software, ensuring excellent customer service and case management while troubleshooting issues and maintaining product knowledge.

As a Technical Support Engineer, you will troubleshoot and resolve complex software issues, provide customer support, and collaborate with engineering teams while working with Redis Enterprise software in cloud or on-premise environments.

The role involves providing advanced technical support for contact center software, mentoring colleagues, managing cases, and ensuring customers receive effective resolutions. Expertise in networking and various technologies is essential.

Provide technical support for IAM services: troubleshoot and resolve incidents, perform root cause analysis, maintain SOPs/knowledge articles, support integrations and provisioning, collaborate with Engineering/DevSecOps, and drive automation and operational improvements while meeting SLAs.

Serve as the highest technical escalation for Support, diagnose and reproduce complex integration and workflow issues, partner with Engineering, improve escalation processes, and directly support enterprise customers across procurement, ERP and identity integrations.