Top Tech Support Jobs in Edinburgh

Lead and develop a global team of Technical Support Specialists, oversee case management, ensure customer satisfaction, and enhance operational excellence in bug reporting and escalations.

The Technical Support Analyst will analyze and resolve technical issues within integration solutions, focusing on customer service and technical problem solving, while working closely with integration projects and support tiers.

Provide end-to-end technical support for schools and VAR partners across UK/EMEA. Diagnose and resolve product, device, configuration, and network issues; manage tickets, escalate with diagnostics, and contribute to knowledge base and partner enablement.

Provide frontline technical support to schools and VAR partners across UK/EMEA, owning cases end-to-end. Diagnose and resolve product, device, configuration, and network issues (AD, Windows Server, networking, firewalls, ChromeOS/macOS/iOS/Android). Enable resellers, document incidents, escalate complex problems, and contribute to knowledge base and process improvements to meet SLAs and customer satisfaction targets.

Frontline technical partner for UK/EMEA schools and VARs. Own support cases end-to-end, diagnose and resolve product, device, configuration, and network issues (AD/Windows Server, firewalls, routing, DNS), support multi-OS deployments, enable resellers, document incidents, escalate with diagnostic detail, and contribute to knowledge base and process improvements while meeting SLAs.

Provide frontline technical support to schools and VAR partners across UK/EMEA, owning cases end-to-end. Diagnose and resolve device, network, and configuration issues, support deployments, document incidents, escalate with decision-ready diagnostics, and contribute to knowledge base and partner enablement.

The Technical Support Manager will lead a high-performing technical team responsible for incident management, case ownership, and customer communication regarding platform issues and improvements in a SaaS environment.

The Senior Technical Support & Enablement Engineer provides technical support to schools and VAR partners, managing technical issues and deployments, while improving partner capabilities and ensuring successful product adoption.

Provide technical support for IAM services: troubleshoot and resolve incidents, perform root cause analysis, maintain SOPs/knowledge articles, support integrations and provisioning, collaborate with Engineering/DevSecOps, and drive automation and operational improvements while meeting SLAs.

Lead and develop US technical support while co-owning Philippines operations to deliver 24/5 support. Manage escalations, partner with Engineering/Product, standardize triage workflows, improve SLAs, leverage observability/tools, and advocate for customers across enterprise integrations and ERP/SSO systems.

As a Technical Support Engineer, you'll assist clients with Java-based applications, troubleshoot issues, and optimize development processes using tools like Docker and Kubernetes.

The Technical Support Engineer resolves complex technical issues, educates customers on product usage, and collaborates with developers to improve the product. Additionally, they contribute to knowledge bases and provide support on a rotational basis.

As a Technical Support Engineer, you will provide exceptional support, troubleshoot technical issues, mentor team members, and collaborate with various teams to improve customer experience and product quality.

As a Technical Support Engineer, you'll provide customer support for technical issues through various communication channels and ensure quick resolution, while documenting processes and collaborating with internal teams.

Serve as the highest technical escalation for Support, diagnose and reproduce complex integration and workflow issues, partner with Engineering, improve escalation processes, and directly support enterprise customers across procurement, ERP and identity integrations.

As a Technical Support Engineer, you'll provide support for ClickHouse users via various channels, develop solutions, and collaborate with different teams while delivering high-quality customer service.

The Technical Support Engineer will assist customers with ClickHouse products through various communication channels, develop solutions, mentor colleagues, and ensure exceptional customer service as a first-line support provider.