Top Tech Support Jobs in Edinburgh

Provides technical support for CrowdStrike’s cloud cybersecurity platform. Resolves customer issues through multiple channels, troubleshoots cloud, Kubernetes, container, and Linux environments, identifies root causes, documents bugs, creates knowledge content, and manages escalations. Advises customers on deployment, integration, and maintenance while collaborating with engineering and internal technical teams. The role also serves as a product subject matter expert and drives process improvements and customer-focused technical communications.

The Senior Specialist will review regulatory documents, interpret regulations for fund managers, submit regulatory reports, analyze regulatory changes, and perform testing reviews. Strong communication and analytical skills required.

Provide onsite end-user IT support: troubleshoot desktop OS and hardware, build/deploy laptops, maintain AV/conference equipment, manage tickets per SLAs, assist with imaging/patching/network changes, maintain asset data, liaise with global teams and local leaders to drive optimizations and technology adoption.

The Technical Support Analyst provides technical support and solutions for Objectif Lune's software, ensuring excellent customer service and case management while troubleshooting issues and maintaining product knowledge.

Provide advanced technical support and root-cause resolution for NiCE contact-center SaaS products, analyze logs/packets, mentor peers, own escalations, create KCS knowledge, and collaborate with R&D and internal teams to prevent recurrence and meet SLA targets.

Provide remote and on-site Tier 1-3 technical support for multi-site body-worn video systems, own incident resolution, update documentation, deliver training, liaise with R&D, and provide out-of-hours on-call support.

Provide technical support for IAM services: troubleshoot and resolve incidents, perform root cause analysis, maintain SOPs/knowledge articles, support integrations and provisioning, collaborate with Engineering/DevSecOps, and drive automation and operational improvements while meeting SLAs.

Provide technical and commercial support for cell separation and cell therapy/reagent catalog products across Europe. Deliver customer consultations, on-site training, product presentations, technical problem solving, and market intelligence. Collaborate with R&D, marketing, and commercial teams to inform product development and regional strategy; conduct competitor analysis and support targeted customer engagement.

Provide end-to-end technical support for customers: own ticket lifecycles, troubleshoot networking, APIs, and Linux environments, author knowledge-base articles, analyze ticket trends, and escalate complex issues to engineering while driving process improvements.

Provide first-line technical support in English and French across phone, email, and chat; troubleshoot basic product issues, document interactions, educate customers on features, follow knowledge processes, and escalate complex cases.

Investigate and resolve complex platform and integration issues for enterprise merchants, coordinate P1 incident response, monitor observability dashboards, escalate actionable issues to Engineering, and document resolutions to build the knowledge base. Serve as escalation owner and provide overflow support for Delivery Support during peak windows.

First-line, customer-facing technical support specialist handling phone and email tickets. Troubleshoot software and hardware across product suite, configure devices, document solutions, escalate complex issues, contribute to knowledge base, and participate in an after-hours rota.

Provide technical sales and first‑level support for residential PV+storage products, assist sales and product teams, perform PV system design with PVSyst, develop sales tools and training, support product launches, and advise on installations, certifications and customer requirements.

Triage, troubleshoot, localize and escalate complex client issues; deliver technical customer support; assist non-engineering teams with debugging; maintain internal documentation; derive structured feature requirements and bug reports from stakeholder information.

As a Technical Support Engineer, you'll provide customer support for technical issues through various communication channels and ensure quick resolution, while documenting processes and collaborating with internal teams.

Provides technical support and advice to international marine clients, performs field installations, system testing, demonstrations, and inside sales support. Delivers training to resellers and OEM partners, collaborates with Product and Engineering teams on future hardware and software requirements, and participates in global support rotations. Requires hydrographic surveying expertise, marine survey software and multibeam sonar experience, geodetic GNSS knowledge, IHO CAT A accreditation, and approximately 30% international travel.

Provide advanced technical support for enterprise customers using Ditto’s SDK and Cloud products. Reproduce, debug, and escalate complex issues; coordinate production incident response and root-cause analyses; guide developers; build support automation and self-service tools; and communicate customer needs to Product and Engineering. Participate in a 24/7 on-call rotation and serve as a trusted technical advisor to high-profile customers.

Field-based Equipment Engineer responsible for installation, commissioning, planned maintenance and emergency breakdown response of mechanical, electrical and PLC-driven equipment. Manage diary, travel between customer sites in the Lower Midlands/Northampton region, troubleshoot faults, and support automation projects.

Investigate complex platform, API, and infrastructure issues using logs, metrics, traces, and observability tools. Reproduce production bugs, collaborate with Engineering on root causes and fixes, improve developer experience through documentation and tooling, and design AI-assisted automations and operational workflows to scale support.

Triage and own enterprise support tickets for YugabyteDB, investigate incidents using logs and queries, reproduce issues, escalate with evidence, write thorough notes and handovers, contribute to knowledge base, and communicate calmly with customers during incidents.