Top Tech Support Jobs in Edinburgh

The Technical Support Engineer will provide hardware and software support, troubleshoot customer issues, manage tickets, and collaborate with support and engineering teams to enhance the customer experience.

The Technical Support Administrator Modern Apprenticeship involves managing complaints, conducting investigations, and delivering high-quality customer service while gaining vocational qualifications in a hands-on environment.

The role involves technical support for failure analysis and lifecycle optimization of mechanical components in wind turbines, focusing on supplier management, stock strategies, and technical standards development.

The Technical Support Engineer resolves complex technical issues, educates customers on product usage, and collaborates with developers to improve the product. Additionally, they contribute to knowledge bases and provide support on a rotational basis.

As a Technical Support Engineer, you will provide exceptional support, troubleshoot technical issues, mentor team members, and collaborate with various teams to improve customer experience and product quality.

As a Technical Support Engineer, you'll provide customer support for technical issues through various communication channels and ensure quick resolution, while documenting processes and collaborating with internal teams.

As a Technical Support Engineer II, you'll provide technical assistance, manage escalations, support customers across various products, and collaborate with teams on problem resolution while maintaining high service quality.

Lead and develop a global team of Technical Support Specialists, oversee case management, ensure customer satisfaction, and enhance operational excellence in bug reporting and escalations.

The Technical Support Analyst will analyze and resolve technical issues within integration solutions, focusing on customer service and technical problem solving, while working closely with integration projects and support tiers.

Provide frontline technical support to schools and VAR partners across UK/EMEA, owning cases end-to-end. Diagnose and resolve product, device, configuration, and network issues (AD, Windows Server, networking, firewalls, ChromeOS/macOS/iOS/Android). Enable resellers, document incidents, escalate complex problems, and contribute to knowledge base and process improvements to meet SLAs and customer satisfaction targets.

Provide end-to-end technical support for schools and VAR partners across UK/EMEA. Diagnose and resolve product, device, configuration, and network issues; manage tickets, escalate with diagnostics, and contribute to knowledge base and partner enablement.

Frontline technical partner for UK/EMEA schools and VARs. Own support cases end-to-end, diagnose and resolve product, device, configuration, and network issues (AD/Windows Server, firewalls, routing, DNS), support multi-OS deployments, enable resellers, document incidents, escalate with diagnostic detail, and contribute to knowledge base and process improvements while meeting SLAs.

Provide frontline technical support to schools and VAR partners across UK/EMEA, owning cases end-to-end. Diagnose and resolve device, network, and configuration issues, support deployments, document incidents, escalate with decision-ready diagnostics, and contribute to knowledge base and partner enablement.

Provide technical support and troubleshooting for Intradiem's SaaS contact center solutions. Diagnose issues using SQL and diagnostic tools, manage cases in Salesforce/Jira, escalate complex problems, and communicate status to customers and internal teams while working UK business hours.

Provide 3rd-line technical support across infrastructure, network, and security for managed services; work 24/7 on a DuPont shift rota, troubleshoot and maintain firewalls, routing/switching, SD-WAN, Wi‑Fi, SIEM, DLP, vulnerability management, endpoint protection and client relations, including travel to client sites as required.

Provide technical support by troubleshooting customer issues, collaborating with engineering, and enhancing support processes. Maintain knowledge base and ensure product functionality for customers.

Provide technical support for IAM services: troubleshoot and resolve incidents, perform root cause analysis, maintain SOPs/knowledge articles, support integrations and provisioning, collaborate with Engineering/DevSecOps, and drive automation and operational improvements while meeting SLAs.

Lead and develop US technical support while co-owning Philippines operations to deliver 24/5 support. Manage escalations, partner with Engineering/Product, standardize triage workflows, improve SLAs, leverage observability/tools, and advocate for customers across enterprise integrations and ERP/SSO systems.

As a Technical Support Engineer, you'll assist clients with Java-based applications, troubleshoot issues, and optimize development processes using tools like Docker and Kubernetes.

Serve as the highest technical escalation for Support, diagnose and reproduce complex integration and workflow issues, partner with Engineering, improve escalation processes, and directly support enterprise customers across procurement, ERP and identity integrations.

As a Technical Support Engineer, you'll provide support for ClickHouse users via various channels, develop solutions, and collaborate with different teams while delivering high-quality customer service.

The Technical Support Engineer will assist customers with ClickHouse products through various communication channels, develop solutions, mentor colleagues, and ensure exceptional customer service as a first-line support provider.