Top Tech Support Jobs in Edinburgh

Provide remote and on-site Tier 1-3 technical support for multi-site body-worn video systems, own incident resolution, update documentation, deliver training, liaise with R&D, and provide out-of-hours on-call support.

First-line, customer-facing technical support specialist handling phone and email tickets. Troubleshoot software and hardware across product suite, configure devices, document solutions, escalate complex issues, contribute to knowledge base, and participate in an after-hours rota.

Provide remote, high-quality technical support for Absorb LMS via phone, chat, email and desktop sharing. Troubleshoot, investigate root causes, document issues, manage expectations, and advocate for clients while coordinating internal teams to resolve SaaS platform issues.

Provide out-of-hours 1st and 2nd line technical support for IT, telecoms and connectivity services. Troubleshoot issues via phone, email, chat and portal; manage incidents, service requests and escalations; liaise with internal teams and third-party suppliers; monitor alerts and ensure proactive customer resolutions.

The Senior Specialist will review regulatory documents, interpret regulations for fund managers, submit regulatory reports, analyze regulatory changes, and perform testing reviews. Strong communication and analytical skills required.

Provide technical sales and first‑level support for residential PV+storage products, assist sales and product teams, perform PV system design with PVSyst, develop sales tools and training, support product launches, and advise on installations, certifications and customer requirements.

Triage, troubleshoot, localize and escalate complex client issues; deliver technical customer support; assist non-engineering teams with debugging; maintain internal documentation; derive structured feature requirements and bug reports from stakeholder information.

As a Technical Support Engineer, you'll provide customer support for technical issues through various communication channels and ensure quick resolution, while documenting processes and collaborating with internal teams.

Provide onsite end-user IT support: troubleshoot desktop OS and hardware, build/deploy laptops, maintain AV/conference equipment, manage tickets per SLAs, assist with imaging/patching/network changes, maintain asset data, liaise with global teams and local leaders to drive optimizations and technology adoption.

Provide advanced technical support and root-cause resolution for NiCE contact-center SaaS products, analyze logs/packets, mentor peers, own escalations, create KCS knowledge, and collaborate with R&D and internal teams to prevent recurrence and meet SLA targets.

The Technical Support Analyst provides technical support and solutions for Objectif Lune's software, ensuring excellent customer service and case management while troubleshooting issues and maintaining product knowledge.

Provide technical support for IAM services: troubleshoot and resolve incidents, perform root cause analysis, maintain SOPs/knowledge articles, support integrations and provisioning, collaborate with Engineering/DevSecOps, and drive automation and operational improvements while meeting SLAs.

Provide technical and commercial support for cell separation and cell therapy/reagent catalog products across Europe. Deliver customer consultations, on-site training, product presentations, technical problem solving, and market intelligence. Collaborate with R&D, marketing, and commercial teams to inform product development and regional strategy; conduct competitor analysis and support targeted customer engagement.

Provide post-sales break-fix and consulting for Nozomi Networks OT/IoT cybersecurity products. Troubleshoot, deploy, configure, and optimize infrastructure; reproduce issues in lab, liaise with Product/Engineering, create knowledge-base content, and deliver white-glove support for critical accounts.

Investigate and resolve complex platform and integration issues for enterprise merchants, coordinate P1 incident response, monitor observability dashboards, escalate actionable issues to Engineering, and document resolutions to build the knowledge base. Serve as escalation owner and provide overflow support for Delivery Support during peak windows.

Triage and own enterprise support tickets for YugabyteDB, investigate incidents using logs and queries, reproduce issues, escalate with evidence, write thorough notes and handovers, contribute to knowledge base, and communicate calmly with customers during incidents.

Field-based Equipment Engineer responsible for installation, commissioning, planned maintenance and emergency breakdown response of mechanical, electrical and PLC-driven equipment. Manage diary, travel between customer sites in the Lower Midlands/Northampton region, troubleshoot faults, and support automation projects.

Provide end-to-end technical support for customers: own ticket lifecycles, troubleshoot networking, APIs, and Linux environments, author knowledge-base articles, analyze ticket trends, and escalate complex issues to engineering while driving process improvements.