Top Tech Support Jobs in Edinburgh
The Customer Technical Support Engineer at Motorola Solutions provides technical support, troubleshooting, and training to customers. Responsibilities include handling inquiries, performing remote support, managing incident escalation, updating technical documentation, and ensuring service level agreements are met. The role requires effective customer interaction and may involve travel to customer sites for support. Out of hours on-call support is also part of the responsibilities.
The Senior Technical Support Engineer I will provide technical support for Flywire's WPM, SFS, and eStore products, collaborate with engineering and product teams, manage tickets from customers, and lead incident management efforts. This role requires effective communication and problem-solving skills, ensuring high-quality support and customer satisfaction.
The Senior Technical Support Engineer at Wasabi will help enterprise customers integrate applications with Wasabi Cloud Storage, support the S3 protocol, collaborate with global sales and development teams, and provide technical leadership within the support team. The role requires investigating customer issues and enhancing service performance.
The Technical Support Engineer will act as the first line of contact for customers using the HIddenLayer AISec Platform, providing technical support throughout their lifecycle, resolving issues, building a customer knowledge base, and conducting ad-hoc training.
As a Technical Support Specialist, you will manage support cases from open to resolution, ensuring accurate triage and documentation. You will troubleshoot issues across Duetto products, create knowledge articles, and escalate product defects where necessary. The role involves working closely with clients, requiring strong analytical skills and proficiency with ticketing systems.
As a Technical Support Specialist, you will manage customer support cases, triage and assign cases, troubleshoot and resolve product issues, and document escalations for engineering. You will also create knowledge articles to assist customers in resolving their issues independently, with an opportunity for promotion to Senior Specialist after demonstrating independence in case management.
The Technical Support Engineer will resolve complex technical issues related to Linux systems and assist customers with their infrastructure needs. Responsibilities include fault diagnosis, server maintenance, solving customer problems, and coordinating with the product team to migrate systems to SaaS.
As a Level 2 Technical Support Engineer, you will be the primary interface between support teams and engineering, triaging escalated cases, resolving customer issues, and driving detection improvements. Your role includes communicating case status to customers, suggesting product enhancements, and improving escalation processes.
The Technical Support Engineer will collaborate with engineering, sales, and customer success to resolve critical customer issues related to real-time analytics, leveraging expertise in Apache Pinot. Responsibilities include troubleshooting systems, providing customer support, and contributing to product improvement.
The Field Technical Support Engineer will provide exceptional technical support to resellers and customers, troubleshooting and resolving complex issues while collaborating with other teams. Responsibilities include training partner networks, improving technical documentation, and occasionally providing onsite support. The role emphasizes customer success and requires excellent communication and problem-solving skills.
The Technical Support Engineer role at Nozomi Networks involves delivering post-sales support, resolving technical issues, and interacting with customers. Key responsibilities include optimizing infrastructure, collaborating with product teams, and documenting knowledge base content. Experience in network security and strong troubleshooting skills are essential.
The Senior Technical Support Engineer provides leadership in supporting and enhancing Rocket products, troubleshooting complex issues, and mentoring colleagues. They address technical challenges, assist clients proactively, and offer expertise to customer support teams while maintaining communication with external clients.
As a Senior Technical Support Engineer at Ditto, you will advocate for customer needs, debug issues, and work with developers to ensure seamless operation of our SDK and cloud platform. You'll have 24x7 coverage responsibilities, contribute to incident communications, write knowledge base articles, and strive for high customer satisfaction.
As a Tier 1 Technical Support Engineer, you will provide first-line customer support for Securly’s services, managing inquiries via phone, chat, and email. You'll troubleshoot technical issues, document ticket status, and escalate complex problems to higher tiers effectively, all while ensuring high customer satisfaction.
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