Top Tech Support Jobs in Edinburgh

The Customer Technical Support Engineer at Motorola Solutions provides technical support, troubleshooting, and training to customers. Responsibilities include handling inquiries, performing remote support, managing incident escalation, updating technical documentation, and ensuring service level agreements are met. The role requires effective customer interaction and may involve travel to customer sites for support. Out of hours on-call support is also part of the responsibilities.

The Senior Technical Support Engineer at Wasabi will help enterprise customers integrate applications with Wasabi Cloud Storage, support the S3 protocol, collaborate with global sales and development teams, and provide technical leadership within the support team. The role requires investigating customer issues and enhancing service performance.

The Technical Support Engineer role at Nozomi Networks involves delivering post-sales support, resolving technical issues, and interacting with customers. Key responsibilities include optimizing infrastructure, collaborating with product teams, and documenting knowledge base content. Experience in network security and strong troubleshooting skills are essential.

The Technical Support Manager at ShipHero will lead a team of Technical Support Engineers, oversee operations and service levels, and collaborate with various teams to resolve technical issues. Responsibilities include managing team performance, facilitating communication, monitoring service levels, and participating in administrative activities related to their team.

The Senior Technical Support Engineer I will provide technical support for Flywire's WPM, SFS, and eStore products, collaborate with engineering and product teams, manage tickets from customers, and lead incident management efforts. This role requires effective communication and problem-solving skills, ensuring high-quality support and customer satisfaction.

The Technical Support Specialist will provide post-sales technical support for software products, assisting multiple customers with their challenges via phone and email. Responsibilities include troubleshooting, issue resolution, mentorship, and maintaining high customer satisfaction scores, all in a fast-paced and collaborative environment.

The Technical Support Engineer at BeyondTrust provides customer support for their cyber security products, managing communication, troubleshooting issues, and escalating when necessary. This role involves supporting customer deployments and configurations and maintaining technical documentation while participating in a collaborative environment.

The IT Technical Support Analyst provides technical support for hardware, software, and network issues, assists users with IT systems, manages support tickets, collaborates with IT teams, and leads technology projects. This role emphasizes user assistance and continual learning in IT fields.