Top Tech Support Jobs in Edinburgh

As a Technical Support Engineer at BeyondTrust, you will manage customer communications and provide technical support for customers deploying and troubleshooting BeyondTrust products. This includes responding to incidents, coordinating with other teams, and participating in on-call rotations.

As a Technical Support Tier II at 1Password, you will troubleshoot and resolve Tier 2 technical issues related to cloud integrations, manage customer queries, use support tools, and guide junior staff. You will also communicate effectively with customers and contribute to documentation for internal teams.

In this role, you will troubleshoot Tier 2 technical issues for customers, assist in resolving both routine and novel problems related to 1Password's products, and mentor junior staff. Responsibilities include managing customer inquiries, diagnosing issues, and collaborating with different teams to improve service.

The Technical Support Engineer will provide first-line technical support for customers using HiddenLayer's AISec Platform, ensuring customer issues are resolved, building a knowledgebase, and offering training when necessary. This role aims to enhance customer satisfaction and loyalty while contributing to team development.

The IT Technical Support Analyst at Kontoor Brands will provide second-level technical support to users, manage help desk tickets, develop user documentation, lead hardware refresh projects and stay updated with new technologies. The role emphasizes customer service and collaboration within the IT team to enhance service delivery.

As a Senior Technical Support Engineer at Semgrep, you will engage with customers to analyze, reproduce, and resolve complex technical issues. You will manage support tickets, contribute to technical documentation, and lead improvements in support operations while collaborating with internal teams.

The Senior Technical Support Engineer leads the support and enhancement of Rocket products, troubleshooting issues for customers and guiding development teams. They mentor staff, assist in problem prevention, represent the company in customer interactions, and use advanced troubleshooting techniques to resolve complex incidents.

The First Level Support Engineer provides technical support to customers of our SaaS platform, answering queries, troubleshooting issues, documenting interactions, and improving customer support. They work independently and collaboratively within the team to enhance customer experience.

The On-site Desktop Support Engineer will be responsible for providing technical infrastructure support to end users, solving problems related to software and hardware, maintaining relationships with stakeholders, and managing site documentation. The role requires excellent communication skills and troubleshooting experience with various IT equipment.

The Deskside Support Engineer provides technical support for desktop incidents and requests, ensuring effective management of support tickets to achieve service level agreements. Responsibilities include resolving hardware and software issues, monitoring incident management systems, and recommending service improvements.

As a Lead Support Engineer at FICO, you will provide remote technical support for clients using FICO Xpress Optimization. Your responsibilities include performance tuning guidance, assisting users with optimizing mathematical models, resolving incidents with development teams, and collaborating with product management to enhance the software. You will work with experts in Mathematical Optimization to ensure client success.