Top Tech Support Jobs in Edinburgh

The Customer Technical Support Engineer engages with clients to provide technical support and training for body-worn video systems, addressing inquiries and issues while ensuring systems remain operational. This role includes troubleshooting, monitoring issue resolution, and providing on-call support as required.

As a Senior Technical Support Engineer I at Flywire, you will manage customer support tickets, act as escalation for complex problems, collaborate with product and engineering teams on product enhancements, and improve customer request processes while ensuring adherence to SLAs.

As a Technical Support Voice Specialist at Cognigy, you will provide technical support primarily focused on voice-related issues. Your responsibilities include troubleshooting technical problems, collaborating with cross-functional teams, and continuously improving voice systems to enhance user experience and satisfaction.

The Technical Support Specialist provides technical assistance and support to customers, diagnosing and troubleshooting issues, implementing solutions, and documenting procedures. They act as the first point of contact for customer inquiries, escalate requests as necessary, and collaborate with developers to enhance product functionality.

As a Technical Support Tier II, you'll troubleshoot Tier 2 technical issues affecting customers, provide support via calls, and assist with CI/CD integrations and Extended Access Management. You'll also mentor junior staff and engage in problem solving to improve customer experience.

The Technical Support Engineer provides frontline technical support to customers, utilizing live chat, email, web, and phone channels to resolve issues related to the mobile access and extraction suite of Magnet products. Responsibilities include delivering exceptional customer service, maintaining case health, and collaborating with cross-functional teams.

The Senior Engineer in IT Client Systems Management leads complex projects, providing expert advice on system issues and ensuring optimal application performance. Responsibilities include mentoring junior staff, managing technical documentation, analyzing KPIs, and overseeing both routine operations and emergency support.

The Senior Support Engineer at GitLab will engage with customers to troubleshoot issues, collaborate with internal teams to enhance product features, and draft documentation based on user interactions. This role involves technical support of GitLab implementations, responding to support tickets, and contributing to system enhancements through coding and testing.