Top Tech Support Jobs in Edinburgh

The Technical Support Engineer will support internal and external stakeholders in resolving technical issues, mentoring teams, and ensuring effective communication across departments.

The Technical Support Engineer will provide hardware and software support, troubleshoot customer issues, manage tickets, and collaborate with support and engineering teams to enhance the customer experience.

The Technical Support Engineer diagnoses and resolves customer issues, designs scalable support processes, collaborates across teams, and improves customer satisfaction.

Lead and develop US technical support while co-owning Philippines operations to deliver 24/5 support. Manage escalations, partner with Engineering/Product, standardize triage workflows, improve SLAs, leverage observability/tools, and advocate for customers across enterprise integrations and ERP/SSO systems.

As a Technical Support Engineer II, you'll provide high-quality technical assistance, manage customer issues, and ensure efficient support operations, including troubleshooting across various platforms.

As a Technical Support Engineer, you will address customer questions and manage incidents, providing solutions and collaborating with other teams. You'll develop expertise in product areas and manage support tickets effectively, all while ensuring customer satisfaction.

The role involves technical support for failure analysis and lifecycle optimization of mechanical components in wind turbines, focusing on supplier management, stock strategies, and technical standards development.

As a Technical Support Engineer, you'll assist clients with Java-based applications, troubleshoot issues, and optimize development processes using tools like Docker and Kubernetes.

As a Technical Support Engineer, you will provide exceptional support, troubleshoot technical issues, mentor team members, and collaborate with various teams to improve customer experience and product quality.

As a Technical Support Engineer, you'll provide customer support for technical issues through various communication channels and ensure quick resolution, while documenting processes and collaborating with internal teams.

Provide technical support to clients by troubleshooting complex issues, managing service requests, maintaining product documentation, and escalating problems as necessary while ensuring excellent customer service.

As a Technical Support Engineer, you will troubleshoot integration issues, respond to customer queries, document resolutions, and collaborate to enhance user experience.

Lead and develop a global team of Technical Support Specialists, oversee case management, ensure customer satisfaction, and enhance operational excellence in bug reporting and escalations.

The Technical Support Specialist resolves customer technical issues, manages cases, performs troubleshooting, creates knowledge articles, and collaborates on defect management.

Provide technical support by troubleshooting customer issues, collaborating with engineering, and enhancing support processes. Maintain knowledge base and ensure product functionality for customers.

Provide front-line technical support to creators and fans via chat, phone, and email. Troubleshoot platform, payment, and content issues, escalate complex cases, document bugs, contribute help articles, and meet OKRs while working evening/night shifts.

As a Senior Technical Support Engineer, you'll ensure excellent customer support by diagnosing complex issues, collaborating with Engineering, and streamlining processes.

The Senior Technical Support Engineer II provides top-tier technical support to customers, resolving issues and ensuring seamless product usage. Responsibilities include troubleshooting, collaborating with multiple teams, mentoring, and leading escalation calls.

As a Technical Support Engineer, you'll provide support for ClickHouse users via various channels, develop solutions, and collaborate with different teams while delivering high-quality customer service.

The Technical Support Engineer will assist customers with ClickHouse products through various communication channels, develop solutions, mentor colleagues, and ensure exceptional customer service as a first-line support provider.