Top Operations Manager Jobs in Edinburgh

Leads a national pest elimination field-service operation, managing P&L performance, operational goals, customer retention, compliance, and service quality. Oversees District Managers and associates, develops future leaders, drives sales growth with support and commercial teams, manages hiring and performance accountability, and promotes an inclusive culture. The role requires significant field engagement with employees, customers, and sales partners, along with national travel and regulatory oversight.

Own regional Sales Operations for EMEA, including territory and quota planning, account segmentation, forecasting governance, pipeline inspection, CRM hygiene, executive reporting, and business reviews. Partner with sales leadership, Finance, Compensation, Systems, Analytics, and Enablement to improve coverage, forecast accuracy, deal quality, workflow automation, and operational execution across multiple sales motions and countries.

Oversee and grow a portfolio of 30+ third-party kitchen partners across the UK. Responsibilities include training franchisees, conducting on-site operational checks, improving cooking standards, resolving site issues, supporting kitchen teams, and holding commercial conversations to improve partner performance. The role is highly hands-on, customer-facing, and requires national travel 80% of the time.

Lead and manage a regional team of Client Executives and Paraplanners to ensure consistent, high-quality service delivery. Oversee workflow, capacity, KPIs and compliance; drive standardisation, digitisation and automation; support M&A integration; foster a high-performing, development-focused team culture and strong cross-functional collaboration.

Manage the EMEA Security Operations Center within a global 24/7 operation. Responsibilities include defining processes, workflows, and playbooks; maintaining shift coverage and quality assurance; coaching analysts; developing training; partnering with Product, Support, and security teams; improving incident response capabilities; tracking objectives and key results; operationalizing new services; and representing the company in public speaking engagements.

Own the company-wide performance management and OKR framework, including planning, tracking, reviews, calibration, promotions, and career development. Analyze people and operational data, build organizational dashboards, define HR systems requirements, improve workflows, and lead initiatives that strengthen accountability, execution, culture, and employee experience. Partner with company leaders on scalable people processes and strategic organizational projects in a fast-paced environment.

Manage cross-functional projects between trading, risk, and tech teams; build and maintain real-time trading and risk dashboards; improve reporting and processes; define KPIs and deliver data-driven updates to senior management.

Leads a digital operations team supporting infrastructure, networks, end users, and geographically distributed technology systems. Oversees IT asset lifecycles, security best practices, change management, SLAs, SOPs, budgets, and infrastructure projects. Develops team capabilities, drives process improvements, and ensures reliable 24x7x365 operational delivery while aligning technology services with customer and business needs.

Manage a multifunctional clinical operations/data review team in an FSP environment, ensuring quality deliverables, KPI compliance, customer issue escalation, resource planning, revenue impact, and people leadership including performance management, training, workload oversight, and staff development.

Lead high-priority, cross-functional initiatives across engineering, product, hiring, operations, and business development. Build teams, processes, and capabilities; research markets and opportunities; own projects from planning through execution to deliver measurable business outcomes and operational improvements.

Lead GTM operations strategy and run day-to-day revenue systems. Own GTM tech stack, lead lifecycle, attribution, integrations, reporting, and vendor evaluation. Build workflows and dashboards, administer HubSpot and connected tools, drive adoption across marketing, sales, and customer success, and translate business needs into scalable processes and governance.

As Assistant Galley Operations Manager, oversee training and maintenance for food and beverage operations aboard cruise ships, ensuring compliance with public health standards and managing budgets and staffing effectively.

The Operations Manager will oversee member onboarding, manage operational procedures, ensure compliance, resolve data queries, and improve processes in a fast-paced environment.

Lead India operations and projects: manage budgets, contracts, field logistics and teams, cultivate stakeholder partnerships, ensure data quality, generate insights and reports, train field teams, and support regional Operations and Data & Insights on special projects. Travel ~10–20%.

Lead the West Press Department operations team at a manufacturing site, overseeing plant and equipment safety, quality, waste, OEE, process controls, non-conformance management, and people performance. Deliver team briefings, enforce safety standards, support continuous improvement initiatives, and ensure departmental compliance with company procedures and site controls.

Lead global SaaS and cloud workplace operations, managing Microsoft 365 and Google Workspace, IAM (SSO, Entra, MFA), Zero Trust enforcement, automation (Power Automate, Zapier, PowerShell, Python), onboarding/offboarding, security/compliance collaboration, and mentoring IT teams to ensure secure, scalable, and efficient cloud environments.

Manage sourcing, negotiating, and relationships with game vendors for a sweepstakes casino platform. Own content acquisition strategy, vendor performance, and commercial terms. Coordinate integrations and launches with product and engineering, ensure assets and math models meet requirements, and analyze game performance to optimize placement, promotions, and retention.

Leads European sales operations by converting orders into recognized revenue, coordinating fulfillment, supporting order-to-cash processes, resolving delivery escalations, optimizing execution, and driving capacity planning, governance, stakeholder collaboration, and continuous improvement across global and regional teams.

Lead and run the Customer Success/account management function: own the P&L, build accountability systems (segmentation, escalation, scorecards, QA), directly manage managers and senior operators, hire and develop management depth, partner cross-functionally on handoffs and capacity, and make tough performance and restructuring decisions to scale a high-velocity agency-like client services organization.

Oversee offshore operations and project delivery by reviewing client contracts, coordinating cross-functional teams, selecting qualified offshore personnel, ensuring equipment certification and safety compliance, managing logistics (travel, accommodation, visas), leading pre-mobilization risk assessments, supporting invoicing, and driving continuous improvement in client satisfaction.

Own the AI agenda across Customer Operations by identifying, implementing, monitoring, and optimizing AI features such as chat and email agents. Manage multiple concurrent projects, align stakeholders, translate operational pain points into automation opportunities, and improve processes across Customer Support and Payments, Fraud & Verification. Track post-launch performance, resolve issues, and drive continuous operational excellence through analytical, creative, and cross-functional problem-solving.

Lead and modernize global payroll operations and equity administration (Shareworks). Manage a small team, drive HRIS integrations and automation, strengthen payroll controls and compliance, partner with HR Tech/IT/Finance, and resolve complex tax and market-specific payroll issues.

Manage day-to-day operations of the learning design team, directly supervise four designers, lead recruitment and onboarding, oversee multiple concurrent course development projects, optimize processes using data and technology, manage vendor quality, and ensure on-time, on-budget, high-quality course launches.

Own and manage marketing systems, data, and automation (HubSpot) to support GTM. Build workflows, campaign assets, lead scoring, segmentation and data enrichment. Produce reports and A/B test analysis, support MarTech and AI-first automation strategy, train team on systems, and improve processes to maintain clean data and scalable operations across UK, US and EU marketing teams.

Lead and drive high-priority, cross-functional initiatives from planning through execution. Build teams, processes, and capabilities; research markets and products; improve operations; manage stakeholders and multiple priorities to deliver measurable business outcomes.