Top Operations Manager Jobs in Edinburgh

Lead all operational aspects of a luxury beauty store, including stock management, replenishment, compliance, customer experience, team leadership, and performance against operational KPIs. Partner with store management, concessions, and support functions to deliver strategic goals, improve efficiency, drive trade, and maintain strong employee and customer experiences.

Own and operate end-to-end claims servicing for treaty and delegated authority reinsurance portfolios. Responsibilities include claims intake, triage, tracking, escalation, bordereaux and reserve coordination, settlement support, stakeholder management, reporting, audit controls, and process improvement. The role requires reducing claim ageing, resolving data and payment issues, maintaining accurate financial status records, and ensuring claims handling aligns with contract terms, authorities, and compliance requirements.

Lead, coach, and develop a team of 12 Customer Advisers while driving customer service performance, engagement, quality, productivity, and key metrics such as CSAT, service levels, and first-contact resolution. Resolve escalated customer issues, manage complaints and service recovery, minimise reputational risk, and support smooth hybrid operations as Duty Manager.

Owns the operational integrity of Lloyds business across placement and servicing. Responsibilities include reviewing operational readiness, coordinating contract and transaction setup, managing reconciliations and exceptions, ensuring accurate premium, claims, bordereaux, and market processing, creating controls and training, and advising on workflows, data requirements, products, and systems changes.

Lead, coach, and develop a team of 12 Customer Advisers while driving service quality, customer satisfaction, productivity, and performance. Resolve escalated customer issues, manage complaints and service recovery, monitor KPIs through call listening and case reviews, and collaborate across teams to support smooth hybrid operations. The role also acts as Duty Manager when required and protects the brand by minimizing reputational and commercial risk.

Lead Digital Imaging and Document Processing operations, overseeing department activities, team performance, client service, KPIs, forecasting, quality assurance, process improvement, compliance, and financial performance. Manage and develop a team of 100 or more employees, establish daily priorities, address service failures and non-conformance, optimize resources, and ensure scanning services meet client objectives, quality standards, cost models, and profitability targets.

Lead partner ecosystem strategy and operations: build channel program infrastructure, track partner-attributed pipeline in Salesforce, create reporting and territory logic, administer partner tools and portals, maintain documentation and training, manage partner tiering and certifications, and partner cross-functionally to operationalize GTM motions and resolve escalations.

Lead and support the Trade Operations function to deliver accurate, timely trade finance services. Provide technical expertise on trade finance products and ICC rules, oversee governance, controls, audit readiness and regulatory compliance, and collaborate with Financial Crime and Risk. Drive process simplification, automation and technology adoption, implement operational improvements, and coach team members to build capability and deliver strong customer outcomes.

Own regional Sales Operations for EMEA, including territory and quota planning, account segmentation, forecasting governance, pipeline inspection, CRM hygiene, executive reporting, and business reviews. Partner with sales leadership, Finance, Compensation, Systems, Analytics, and Enablement to improve coverage, forecast accuracy, deal quality, workflow automation, and operational execution across multiple sales motions and countries.

Own EMEA go-to-market strategy and revenue operations by managing territory design, planning, forecasting, pipeline health, CRM data integrity, reporting, and operating cadences. Partner with sales leadership and central RevOps to translate complex data into executive recommendations, improve seller efficiency, remove operational bottlenecks, and scale GTM processes across multiple markets.

Leads EMEA payroll operations across multiple countries, ensuring accurate, compliant, consistent delivery through external partners. Manages distributed payroll teams and managers, oversees escalations, mitigates operational risks, strengthens controls, monitors performance metrics, drives standardization and continuous improvement, and collaborates with Finance, Contracts, Payments, employees, clients, and delivery partners.

Lead EMEA partner operations by managing onboarding, deal registration, partner portals, workflows, reporting, governance, and escalations. Partner with Sales, Channel, Revenue Operations, Finance, Legal, Marketing, Enablement, and Customer Success to improve data quality, partner adoption, pipeline visibility, deal conversion, and regional execution. Adapt global processes to EMEA requirements while maintaining consistent controls, SLAs, attribution, and reporting.

Manage treasury operations, liquidity, cash-flow forecasting, wholesale credit limits, FX, short-term investments, bank relationships, payments, transfers, and collateral. Lead Treasury Management System implementation, maintain policies and procedures, ensure regulatory compliance, mitigate operational risk, and improve processes. Collaborate with internal and external stakeholders while supporting both business-as-usual activities and complex treasury initiatives.

Oversee and grow a portfolio of 30+ third-party kitchen partners across the UK. Responsibilities include training franchisees, conducting on-site operational checks, improving cooking standards, resolving site issues, supporting kitchen teams, and holding commercial conversations to improve partner performance. The role is highly hands-on, customer-facing, and requires national travel 80% of the time.

Manage the EMEA Security Operations Center within a global 24/7 operation. Responsibilities include defining processes, workflows, and playbooks; maintaining shift coverage and quality assurance; coaching analysts; developing training; partnering with Product, Support, and security teams; improving incident response capabilities; tracking objectives and key results; operationalizing new services; and representing the company in public speaking engagements.

Leads large-scale Finance Operations transformation programmes spanning multiple projects and workstreams. Responsibilities include defining target operating models, redesigning processes, managing governance, dependencies, risks, budgets, benefits realisation, organisational change, stakeholder engagement and operational adoption. The role leads multidisciplinary teams, presents to executives, ensures regulatory compliance, and applies AI and automation to improve delivery and business outcomes.

Own the company-wide performance management and OKR framework, including planning, tracking, reviews, calibration, promotions, and career development. Analyze people and operational data, build organizational dashboards, define HR systems requirements, improve workflows, and lead initiatives that strengthen accountability, execution, culture, and employee experience. Partner with company leaders on scalable people processes and strategic organizational projects in a fast-paced environment.

Manage cross-functional projects between trading, risk, and tech teams; build and maintain real-time trading and risk dashboards; improve reporting and processes; define KPIs and deliver data-driven updates to senior management.

Leads a digital operations team supporting infrastructure, networks, end users, and geographically distributed technology systems. Oversees IT asset lifecycles, security best practices, change management, SLAs, SOPs, budgets, and infrastructure projects. Develops team capabilities, drives process improvements, and ensures reliable 24x7x365 operational delivery while aligning technology services with customer and business needs.

Manages renewable energy asset onboarding, additional-services projects, cyber assessments, contractor oversight, compliance, budgets, and operational improvements across wind, solar, and battery storage portfolios. Coordinates with technical, finance, control center, commercial, and operational technology teams while supporting safety, quality, environmental, and performance standards.

Lead high-priority, cross-functional initiatives across engineering, product, hiring, operations, and business development. Build teams, processes, and capabilities; research markets and opportunities; own projects from planning through execution to deliver measurable business outcomes and operational improvements.

Lead GTM operations strategy and run day-to-day revenue systems. Own GTM tech stack, lead lifecycle, attribution, integrations, reporting, and vendor evaluation. Build workflows and dashboards, administer HubSpot and connected tools, drive adoption across marketing, sales, and customer success, and translate business needs into scalable processes and governance.

As Assistant Galley Operations Manager, oversee training and maintenance for food and beverage operations aboard cruise ships, ensuring compliance with public health standards and managing budgets and staffing effectively.

The Operations Manager will oversee member onboarding, manage operational procedures, ensure compliance, resolve data queries, and improve processes in a fast-paced environment.

Lead India operations and projects: manage budgets, contracts, field logistics and teams, cultivate stakeholder partnerships, ensure data quality, generate insights and reports, train field teams, and support regional Operations and Data & Insights on special projects. Travel ~10–20%.