Top Operations Manager Jobs in Edinburgh

Lead and manage a regional team of Client Executives and Paraplanners to ensure consistent, high-quality service delivery. Oversee workflow, capacity, KPIs and compliance; drive standardisation, digitisation and automation; support M&A integration; foster a high-performing, development-focused team culture and strong cross-functional collaboration.

Lead a national pest-elimination field service operation, managing a significant P&L, regional financial and operational performance, District Managers, and service associates. Drive customer retention, sales growth, regulatory compliance, safety, route-service execution, succession planning, hiring, and team development. Spend substantial time in the field supporting associates, customers, and sales partners while building an inclusive, accountable operations culture.

Leads a remote and hybrid 24/7 Incident Response Team delivering Home Emergency and FNOL insurance claims services. Oversees service delivery, KPIs, SLAs, quality, customer experience, workforce planning, complaints, surge response, compliance, and client relationships. Develops operational leaders through coaching and succession planning, uses management information to improve efficiency, supports change and system initiatives, and provides leadership during major incidents and high-demand periods.

Manage cross-functional projects between trading, risk, and tech teams; build and maintain real-time trading and risk dashboards; improve reporting and processes; define KPIs and deliver data-driven updates to senior management.

Manage cross-functional university partner and online program launches from contract signature through go-live. Maintain implementation plans, project controls, risk and decision logs, readiness reporting, stakeholder accountability, and operational handoffs. Support post-launch partner operations, reporting, issue resolution, continuous improvement, and new program scoping. Build relationships with university and internal stakeholders while using technology, data, and AI-enabled tools to improve delivery and scalability.

Manage a multifunctional clinical operations/data review team in an FSP environment, ensuring quality deliverables, KPI compliance, customer issue escalation, resource planning, revenue impact, and people leadership including performance management, training, workload oversight, and staff development.

Lead and support the Trade Operations function to deliver accurate, timely trade finance services. Provide technical expertise on trade finance products and ICC rules, oversee governance, controls, audit readiness and regulatory compliance, and collaborate with Financial Crime and Risk. Drive process simplification, automation and technology adoption, implement operational improvements, and coach team members to build capability and deliver strong customer outcomes.

Lead day-to-day warehouse operations and 3PL performance to meet safety, service, cost and compliance targets. Use data and AI-driven insights for continuous improvement, peak planning, capacity management and network initiatives. Build stakeholder relationships and foster a collaborative One Team culture while supporting national site travel.

Lead day-to-day warehouse and 3PL operations to deliver safe, efficient, cost-effective service. Use data and AI-driven insights to drive operational excellence, peak planning, capacity management, and continuous improvement. Manage contracts and budgets, build stakeholder relationships, and support network initiatives to enhance customer service and resilience across the supply chain.

Lead high-priority, cross-functional initiatives across engineering, product, hiring, operations, and business development. Build teams, processes, and capabilities; research markets and opportunities; own projects from planning through execution to deliver measurable business outcomes and operational improvements.

Lead partner ecosystem strategy and operations: build channel program infrastructure, track partner-attributed pipeline in Salesforce, create reporting and territory logic, administer partner tools and portals, maintain documentation and training, manage partner tiering and certifications, and partner cross-functionally to operationalize GTM motions and resolve escalations.

Lead GTM operations strategy and run day-to-day revenue systems. Own GTM tech stack, lead lifecycle, attribution, integrations, reporting, and vendor evaluation. Build workflows and dashboards, administer HubSpot and connected tools, drive adoption across marketing, sales, and customer success, and translate business needs into scalable processes and governance.

As Assistant Galley Operations Manager, oversee training and maintenance for food and beverage operations aboard cruise ships, ensuring compliance with public health standards and managing budgets and staffing effectively.

The Operations Manager will oversee member onboarding, manage operational procedures, ensure compliance, resolve data queries, and improve processes in a fast-paced environment.

Lead India operations and projects: manage budgets, contracts, field logistics and teams, cultivate stakeholder partnerships, ensure data quality, generate insights and reports, train field teams, and support regional Operations and Data & Insights on special projects. Travel ~10–20%.

Lead the West Press Department operations team at a manufacturing site, overseeing plant and equipment safety, quality, waste, OEE, process controls, non-conformance management, and people performance. Deliver team briefings, enforce safety standards, support continuous improvement initiatives, and ensure departmental compliance with company procedures and site controls.

Own and run day-to-day HR operations for RemotePass’s internal global team. Maintain HR processes, policies, documentation, and systems; manage onboarding, offboarding, time-off, and performance review cycles; handle HR queries; ensure local compliance; track HR metrics and collaborate with leadership, Finance, and Payroll.

Lead global SaaS and cloud workplace operations, managing Microsoft 365 and Google Workspace, IAM (SSO, Entra, MFA), Zero Trust enforcement, automation (Power Automate, Zapier, PowerShell, Python), onboarding/offboarding, security/compliance collaboration, and mentoring IT teams to ensure secure, scalable, and efficient cloud environments.

Manage sourcing, negotiating, and relationships with game vendors for a sweepstakes casino platform. Own content acquisition strategy, vendor performance, and commercial terms. Coordinate integrations and launches with product and engineering, ensure assets and math models meet requirements, and analyze game performance to optimize placement, promotions, and retention.

Lead and run the Customer Success/account management function: own the P&L, build accountability systems (segmentation, escalation, scorecards, QA), directly manage managers and senior operators, hire and develop management depth, partner cross-functionally on handoffs and capacity, and make tough performance and restructuring decisions to scale a high-velocity agency-like client services organization.

Oversee offshore operations and project delivery by reviewing client contracts, coordinating cross-functional teams, selecting qualified offshore personnel, ensuring equipment certification and safety compliance, managing logistics (travel, accommodation, visas), leading pre-mobilization risk assessments, supporting invoicing, and driving continuous improvement in client satisfaction.

Manage AI tooling operations, ensuring reliability and performance of AI tools. Drive improvements and uphold technical standards across the AI stack as technology evolves.

Leads modernization of sales, support, success, and enablement operations through process redesign, AI-driven support, CRM tooling, knowledge-base management, enablement portals, metrics, dashboards, automations, and internal tools. Partners cross-functionally with product, systems, data, and enablement teams to implement solutions, improve customer experiences, support launches, and drive adoption.

Lead and modernize global payroll operations and equity administration (Shareworks). Manage a small team, drive HRIS integrations and automation, strengthen payroll controls and compliance, partner with HR Tech/IT/Finance, and resolve complex tax and market-specific payroll issues.

Manage day-to-day operations of the learning design team, directly supervise four designers, lead recruitment and onboarding, oversee multiple concurrent course development projects, optimize processes using data and technology, manage vendor quality, and ensure on-time, on-budget, high-quality course launches.