Top Operations Manager Jobs in Edinburgh

Leads day-to-day operations for a large commercial office building, overseeing facilities management, service delivery, contractors, budgets, compliance, health and safety, sustainability, reporting, and people development. The role manages client and occupier relationships, service charge budgets, planned works, emergency preparedness, statutory compliance, supplier performance, and building standards while supporting strategic property objectives.

Leads Operations-focused change initiatives from impact assessment through implementation and stabilization. Responsibilities include operational readiness, milestone and workstream management, risk and dependency tracking, stakeholder coordination, regulatory considerations, communications, and process and control improvements. Partners with Operations, Technology, Legal, Compliance, Risk, and Controls teams to ensure procedures, training, support models, and sustainable outcomes are in place for new products, processes, and operating model changes.

Leads a remote and hybrid 24/7 Incident Response Team delivering Home Emergency and FNOL insurance claims services. Oversees service delivery, KPIs, SLAs, quality, customer experience, workforce planning, complaints, surge response, compliance, and client relationships. Develops operational leaders through coaching and succession planning, uses management information to improve efficiency, supports change and system initiatives, and provides leadership during major incidents and high-demand periods.

Leads and supports a team of Small Business Relationship Managers, ensuring excellent customer service, performance, compliance, risk management, and delivery of strategic objectives. The role oversees regulated activity, drives continuous improvement, coaches and develops colleagues, manages workloads, and supports customers in the agriculture sector while contributing to the wider Small Business Leadership Team.

Lead a team of Claims Technicians within the subsidence division, overseeing performance, workloads, service levels, training, morale, absence management, appraisals, and daily enquiries. The role focuses on delivering excellent customer and client service, resolving issues decisively, and adapting to changing operational demands. It offers hybrid office and remote working and suits an experienced operations manager or senior claims technician progressing into management.

Lead a team of subsidence claims consultants, ensuring claims progress efficiently, accurately, and with strong customer and client service. Responsibilities include managing performance, capacity, training, absence, appraisals, morale, technical enquiries, file quality, and service levels. The role requires insurance or claims experience, people leadership, coaching ability, and preferably subsidence knowledge or a Cert CILA qualification. The position offers hybrid working, professional development, and support toward formal loss-adjusting qualifications.

Oversee warehouse and logistics operations covering receiving, picking, packing, shipping, inventory, safety, quality, budgets, and contractual P&L. Lead warehouse team leaders, optimize facility performance through data-driven insights, manage customer and vendor relationships, ensure regulatory compliance, and implement continuous improvement initiatives to increase throughput and reduce costs.

Leads operations across 5+ hospitality stores, managing and developing General Managers, maintaining service standards, owning area P&L, planning labor and inventory, driving sales and KPI performance, managing talent pipelines, launching new stores, and implementing initiatives. Requires regular travel between stores and availability for 50 hours per week, including two peak weekend days.

Supports customer onboarding, service requests, ticket coordination, billing assurance, customer intake, compliance forms, and account-related commercial activities. Partners with Sales, Customer Success, Finance, Legal, and InfoSec teams to resolve issues, improve satisfaction, retain and expand revenue, track customer metrics, and report trends to management.

Drive commercial operational excellence across Sales, Customer Success and Marketing. Build and maintain reporting and forecasting frameworks, ensure CRM data quality, support pipeline and board reporting, identify risks and opportunities, automate processes, and coordinate cross-functional initiatives to improve revenue, retention, and operational efficiency.

Independently deliver and grade Level 5 Operations Manager apprenticeship assessments. Record assessments on the NCFE EPA platform, communicate with apprentices, training providers, and employers, attend standardisation events, and maintain quality and compliance. The role requires recent operations management experience, an assessor qualification, ongoing professional development, strong IT skills, a clean driving licence, and regional travel for in-person assessments.

Partners with the CMO to translate strategy and decisions into coordinated execution. The role manages strategic priorities, cross-functional programs, risks, dependencies, governance, executive reporting, stakeholder alignment, and organizational improvements. It also identifies opportunities to apply AI and automation to improve workflows and productivity, while handling confidential information with sound judgment.

Manages day-to-day operations, performance reporting, process improvement, team leader development, training compliance, timekeeping issues, stakeholder escalations, and KPI/SLA performance. Leads teams toward targets, partners with Training and Quality, supports operational strategy deployment, and identifies performance or process gaps. The role requires shifting evening schedules in the Philippines and collaboration with onshore stakeholders.

Manage daily supermarket operations, deputize for the Store Manager, coach department managers, maintain food safety and legal standards, drive sales and product availability, allocate resources, and improve customer service. The role focuses on developing a high-performing team, setting departmental goals, supporting change, and ensuring the store operates safely, efficiently, and commercially.

Lead Digital Imaging and Document Processing operations, overseeing department activities, team performance, client service, KPIs, forecasting, quality assurance, process improvement, compliance, and financial performance. Manage and develop a team of 100 or more employees, establish daily priorities, address service failures and non-conformance, optimize resources, and ensure scanning services meet client objectives, quality standards, cost models, and profitability targets.

Drives sales enablement, commercial operations, and strategic program management within Wood Mackenzie’s consulting practice. The role develops sales strategies, rolls out initiatives globally, tracks performance, facilitates senior consultant training, manages cross-functional programs, supports leadership communications and commercial planning, and analyzes business data. It requires consulting experience, stakeholder management, facilitation, Salesforce familiarity, commercial judgment, and strong communication and collaboration skills.

Design insurance policy-processing scenarios, create operational reference materials, evaluate AI-generated responses, and provide feedback on policy lifecycle accuracy. The role covers intake, binding, issuance, endorsements, billing, renewals, cancellations, reinstatements, documentation, quality control, and servicing workflows. Candidates need at least two years of policy administration, underwriting operations, insurance servicing, or premium operations experience, along with strong process discipline and knowledge of policy administration systems.

Own and operate end-to-end claims servicing for treaty and delegated authority reinsurance portfolios. Responsibilities include claims intake, triage, tracking, escalation, bordereaux and reserve coordination, settlement support, stakeholder management, reporting, audit controls, and process improvement. The role requires reducing claim ageing, resolving data and payment issues, maintaining accurate financial status records, and ensuring claims handling aligns with contract terms, authorities, and compliance requirements.

Owns the operational integrity of Lloyds business across placement and servicing. Responsibilities include reviewing operational readiness, coordinating contract and transaction setup, managing reconciliations and exceptions, ensuring accurate premium, claims, bordereaux, and market processing, creating controls and training, and advising on workflows, data requirements, products, and systems changes.

Manages sales and commercial operations by governing Salesforce, improving data quality, developing dashboards and forecasts, streamlining proposals and contracting, and implementing automation and AI-enabled productivity solutions. The role coordinates system integrations, vendors, cross-functional improvement initiatives, user training, and process governance across Sales, Marketing, Proposals, Legal, and operational teams.

Own the investigation-platform roadmap for Financial Crime Operations, including alert ingestion, enrichment, grouping, suppression, case management, investigator workflows, auditability, and regulated AI automation. Translate compliance policies and investigator needs into requirements, acceptance criteria, and delivery plans. Partner with engineering and compliance stakeholders, validate system design and data flows, support audits, and ensure controls for explainability, evidence retention, lineage, and change management.

Leads modernization of sales, support, success, and enablement operations through process redesign, AI-driven support, CRM tooling, knowledge-base management, enablement portals, metrics, dashboards, automations, and internal tools. Partners cross-functionally with product, systems, data, and enablement teams to implement solutions, improve customer experiences, support launches, and drive adoption.

Own regional Sales Operations for EMEA, including territory and quota planning, account segmentation, forecasting governance, pipeline inspection, CRM hygiene, executive reporting, and business reviews. Partner with sales leadership, Finance, Compensation, Systems, Analytics, and Enablement to improve coverage, forecast accuracy, deal quality, workflow automation, and operational execution across multiple sales motions and countries.

Leads Enveritas’ India operations and supports regional operations across Asia. Responsibilities include building country programs, managing field teams, budgets, vendors, logistics, contracting, data quality, stakeholder relationships, and regional planning. The role requires independent judgment, people leadership, senior external representation, analytical ability, and regular travel to agricultural regions in India, Indonesia, Papua New Guinea, and elsewhere in Asia.

Own EMEA go-to-market strategy and revenue operations by managing territory design, planning, forecasting, pipeline health, CRM data integrity, reporting, and operating cadences. Partner with sales leadership and central RevOps to translate complex data into executive recommendations, improve seller efficiency, remove operational bottlenecks, and scale GTM processes across multiple markets.