Top Operations Manager Jobs in Edinburgh

Leads day-to-day operations for a large commercial office building, overseeing facilities management, service delivery, contractors, budgets, compliance, health and safety, sustainability, reporting, and people development. The role manages client and occupier relationships, service charge budgets, planned works, emergency preparedness, statutory compliance, supplier performance, and building standards while supporting strategic property objectives.

Leads Operations-focused change initiatives from impact assessment through implementation and stabilization. Responsibilities include operational readiness, milestone and workstream management, risk and dependency tracking, stakeholder coordination, regulatory considerations, communications, and process and control improvements. Partners with Operations, Technology, Legal, Compliance, Risk, and Controls teams to ensure procedures, training, support models, and sustainable outcomes are in place for new products, processes, and operating model changes.

Oversee warehouse and logistics operations covering receiving, picking, packing, shipping, inventory, safety, quality, budgets, and contractual P&L. Lead warehouse team leaders, optimize facility performance through data-driven insights, manage customer and vendor relationships, ensure regulatory compliance, and implement continuous improvement initiatives to increase throughput and reduce costs.

Leads operations across 5+ hospitality stores, managing and developing General Managers, maintaining service standards, owning area P&L, planning labor and inventory, driving sales and KPI performance, managing talent pipelines, launching new stores, and implementing initiatives. Requires regular travel between stores and availability for 50 hours per week, including two peak weekend days.

Manage and monitor the bank’s global cryptographic assets across business applications and use cases. Provide BAU and on-call support, conduct security assessments and penetration testing, implement and monitor cryptographic solutions, manage incidents and vulnerabilities, and ensure compliance with technology controls and standards. The role also develops training and documentation, provides cryptography expertise, leads continuous improvement, and advises technical and senior stakeholders within a 24/7 global team.

Supports customer onboarding, service requests, ticket coordination, billing assurance, customer intake, compliance forms, and account-related commercial activities. Partners with Sales, Customer Success, Finance, Legal, and InfoSec teams to resolve issues, improve satisfaction, retain and expand revenue, track customer metrics, and report trends to management.

Drive commercial operational excellence across Sales, Customer Success and Marketing. Build and maintain reporting and forecasting frameworks, ensure CRM data quality, support pipeline and board reporting, identify risks and opportunities, automate processes, and coordinate cross-functional initiatives to improve revenue, retention, and operational efficiency.

Independently deliver and grade Level 5 Operations Manager apprenticeship assessments. Record assessments on the NCFE EPA platform, communicate with apprentices, training providers, and employers, attend standardisation events, and maintain quality and compliance. The role requires recent operations management experience, an assessor qualification, ongoing professional development, strong IT skills, a clean driving licence, and regional travel for in-person assessments.

Partners with the CMO to translate strategy and decisions into coordinated execution. The role manages strategic priorities, cross-functional programs, risks, dependencies, governance, executive reporting, stakeholder alignment, and organizational improvements. It also identifies opportunities to apply AI and automation to improve workflows and productivity, while handling confidential information with sound judgment.

Manages day-to-day operations, performance reporting, process improvement, team leader development, training compliance, timekeeping issues, stakeholder escalations, and KPI/SLA performance. Leads teams toward targets, partners with Training and Quality, supports operational strategy deployment, and identifies performance or process gaps. The role requires shifting evening schedules in the Philippines and collaboration with onshore stakeholders.

Manage daily supermarket operations, deputize for the Store Manager, coach department managers, maintain food safety and legal standards, drive sales and product availability, allocate resources, and improve customer service. The role focuses on developing a high-performing team, setting departmental goals, supporting change, and ensuring the store operates safely, efficiently, and commercially.

Lead Digital Imaging and Document Processing operations, overseeing department activities, team performance, client service, KPIs, forecasting, quality assurance, process improvement, compliance, and financial performance. Manage and develop a team of 100 or more employees, establish daily priorities, address service failures and non-conformance, optimize resources, and ensure scanning services meet client objectives, quality standards, cost models, and profitability targets.

Drives sales enablement, commercial operations, and strategic program management within Wood Mackenzie’s consulting practice. The role develops sales strategies, rolls out initiatives globally, tracks performance, facilitates senior consultant training, manages cross-functional programs, supports leadership communications and commercial planning, and analyzes business data. It requires consulting experience, stakeholder management, facilitation, Salesforce familiarity, commercial judgment, and strong communication and collaboration skills.

Design insurance policy-processing scenarios, create operational reference materials, evaluate AI-generated responses, and provide feedback on policy lifecycle accuracy. The role covers intake, binding, issuance, endorsements, billing, renewals, cancellations, reinstatements, documentation, quality control, and servicing workflows. Candidates need at least two years of policy administration, underwriting operations, insurance servicing, or premium operations experience, along with strong process discipline and knowledge of policy administration systems.

Own and operate end-to-end claims servicing for treaty and delegated authority reinsurance portfolios. Responsibilities include claims intake, triage, tracking, escalation, bordereaux and reserve coordination, settlement support, stakeholder management, reporting, audit controls, and process improvement. The role requires reducing claim ageing, resolving data and payment issues, maintaining accurate financial status records, and ensuring claims handling aligns with contract terms, authorities, and compliance requirements.

Owns the operational integrity of Lloyds business across placement and servicing. Responsibilities include reviewing operational readiness, coordinating contract and transaction setup, managing reconciliations and exceptions, ensuring accurate premium, claims, bordereaux, and market processing, creating controls and training, and advising on workflows, data requirements, products, and systems changes.

Own regional Sales Operations for EMEA, including territory and quota planning, account segmentation, forecasting governance, pipeline inspection, CRM hygiene, executive reporting, and business reviews. Partner with sales leadership, Finance, Compensation, Systems, Analytics, and Enablement to improve coverage, forecast accuracy, deal quality, workflow automation, and operational execution across multiple sales motions and countries.

Leads Enveritas’ India operations and supports regional operations across Asia. Responsibilities include building country programs, managing field teams, budgets, vendors, logistics, contracting, data quality, stakeholder relationships, and regional planning. The role requires independent judgment, people leadership, senior external representation, analytical ability, and regular travel to agricultural regions in India, Indonesia, Papua New Guinea, and elsewhere in Asia.

Own EMEA go-to-market strategy and revenue operations by managing territory design, planning, forecasting, pipeline health, CRM data integrity, reporting, and operating cadences. Partner with sales leadership and central RevOps to translate complex data into executive recommendations, improve seller efficiency, remove operational bottlenecks, and scale GTM processes across multiple markets.

Leads EMEA payroll operations across multiple countries, ensuring accurate, compliant, consistent delivery through external partners. Manages distributed payroll teams and managers, oversees escalations, mitigates operational risks, strengthens controls, monitors performance metrics, drives standardization and continuous improvement, and collaborates with Finance, Contracts, Payments, employees, clients, and delivery partners.

Lead EMEA partner operations by managing onboarding, deal registration, partner portals, workflows, reporting, governance, and escalations. Partner with Sales, Channel, Revenue Operations, Finance, Legal, Marketing, Enablement, and Customer Success to improve data quality, partner adoption, pipeline visibility, deal conversion, and regional execution. Adapt global processes to EMEA requirements while maintaining consistent controls, SLAs, attribution, and reporting.

Manage treasury operations, liquidity, cash-flow forecasting, wholesale credit limits, FX, short-term investments, bank relationships, payments, transfers, and collateral. Lead Treasury Management System implementation, maintain policies and procedures, ensure regulatory compliance, mitigate operational risk, and improve processes. Collaborate with internal and external stakeholders while supporting both business-as-usual activities and complex treasury initiatives.

Oversee and grow a portfolio of 30+ third-party kitchen partners across the UK. Responsibilities include training franchisees, conducting on-site operational checks, improving cooking standards, resolving site issues, supporting kitchen teams, and holding commercial conversations to improve partner performance. The role is highly hands-on, customer-facing, and requires national travel 80% of the time.

Manage the EMEA Security Operations Center within a global 24/7 operation. Responsibilities include defining processes, workflows, and playbooks; maintaining shift coverage and quality assurance; coaching analysts; developing training; partnering with Product, Support, and security teams; improving incident response capabilities; tracking objectives and key results; operationalizing new services; and representing the company in public speaking engagements.

Owns legal intake, matter tracking, contract workflows, commercial agreement support, approvals, records, reporting, external counsel administration, and broader paralegal operations. The role drafts and reviews lower-risk agreements, maintains templates and playbooks, coordinates stakeholders, supports governance and customer due diligence, and improves legal processes through automation and responsible AI use.