Top Operations Manager Jobs in Edinburgh

Own the operational backbone of the People function across payroll, global mobility, PEOs, commissions, equity administration, HRIS, onboarding, employment changes, and offboarding. Build scalable multi-country processes, maintain accurate and audit-ready records, reconcile data with Finance, automate workflows in Humans and Ashby, and coordinate sensitive visa, payroll, and equity activities. This senior individual contributor role requires strong judgment, data literacy, and the ability to manage competing priorities in an office-first London environment.

Leads Team Leaders and oversees operational performance, client service-level agreements, financial targets, reporting, staffing, employee development, and client relationships. The role manages performance, resolves employee issues, coordinates with support functions, implements improvement plans, and participates in client business reviews to maintain service quality and achieve operational goals.

Lead strategic improvements, performance management, transformation, and operational excellence across Neighbourhood and Environmental Services. The role oversees complex projects, technology adoption, procurement, contract performance, governance, risk management, and multidisciplinary stakeholder engagement. It requires significant management experience, strong analytical and financial skills, and the ability to deliver organisational change and measurable service improvements across frontline operations.

Leads daily fulfillment center operations across inbound, put-away, outbound, B2C, B2B, and returns. Manages Area Managers, operations leads, and warehouse associates while maintaining inventory accuracy, operational KPIs, staffing, payroll, budgets, and safety. Oversees WMS processes, ICQA, audits, launches, process improvements, and cross-functional collaboration. Requires experience leading large warehouse teams, technical operations, automation, and high-volume distribution environments.

Owns the strategy, design, implementation, governance, analytics, and continuous improvement of global sales compensation programs. Responsibilities include designing quotas, commissions, accelerators, and SPIFFs; configuring Xactly and Salesforce; managing launches, documentation, compliance, disputes, reporting, and training; and partnering with Sales, Finance, HR, and executive leadership to align incentives with business goals.

Leads multiple subsidence operations teams, overseeing claim progression, service quality, customer satisfaction, workflow, backlog, productivity, revenue, and lifecycle performance. Manages Team Managers, monitors operational metrics, identifies bottlenecks and risks, drives corrective action, and delivers continuous process improvement. The role also supports workforce planning, change initiatives, financial objectives, and consistent service delivery across client portfolios.

Leads operational delivery and development of Birmingham Business School’s MBA portfolio. Responsibilities include budget and resource management, strategic planning, external provider procurement, international residencies, student experience initiatives, stakeholder engagement, reporting, continuous improvement, and team leadership. The role collaborates across academic and professional services teams, supports global programme delivery, promotes equality and inclusion, and contributes to broader university projects and activities.

Leads financial crime operations subject matter expertise across an 18-month integration programme. Defines operational requirements, controls, risks, system and data impacts, workflows, testing, implementation readiness, and regulatory alignment. Advises cross-functional teams on transaction monitoring, screening, customer risk assessment, investigations, SAR/DAML referrals, customer exits, legal requests, quality assurance, record keeping, and management information.

Owns online customer service communications, help content, and incident updates across customer journeys. Uses contact data and operational reporting to identify themes, test interventions, reduce avoidable Contact Centre demand, and improve customer and business performance. Coordinates with offshore and cross-functional teams, leads operational forums, manages priorities and governance, and translates customer insight into practical operational improvements.

Leads the design, implementation, optimization, and governance of financial services loyalty programme operations across stores, online channels, and contact centres. The role improves customer journeys, oversees communications and rewards, supports servicing transformation, manages risks and incidents, and coordinates cross-functional stakeholders and third parties while ensuring effective customer outcomes and regulatory alignment.

Own and scale the operating backbone for Semble’s product organization. Establish product cadences, track OKRs, centralize feedback, build dashboards, manage release operations, identify process bottlenecks, and deploy AI-powered workflows and automations. Partner with Product, Engineering, Design, Data Analytics, Applied AI, and go-to-market teams to improve decision-making, operational efficiency, compliance, and product delivery.

Manages consulting engagements and consultant teams delivering client projects in asset and wealth management. Responsibilities include project planning, client workshops, deliverable quality, mentoring, business development, thought leadership, client relationship management, and practice contributions. The role requires expertise in middle-office operations, operating model design, post-trade processes, investment platforms, and financial services transformation.

Leads Team Leaders and oversees service-level performance, revenue goals, operational reporting, staffing, client relationships, coaching, and continuous improvement. The role manages direct reports, conducts performance reviews, resolves employee issues, supports client business reviews, and ensures operational and financial expectations are achieved while maintaining company standards.

Leads daily fulfillment center operations across inbound, put-away, outbound, B2C, B2B, and returns. Manages Operations Managers, Area Managers, leads, and warehouse associates while overseeing KPIs, staffing, scheduling, payroll, budgeting, inventory accuracy, client launches, coaching, and operational issue resolution. Partners with engineering, HR, safety, customer service, and implementation teams to improve performance and support a highly technical, automated warehouse environment.

Drives sales enablement, commercial operations, and strategic program management within Wood Mackenzie’s consulting practice. The role develops sales strategies, rolls out initiatives globally, tracks performance, facilitates senior consultant training, manages cross-functional programs, supports leadership communications and commercial planning, and analyzes business data. It requires consulting experience, stakeholder management, facilitation, Salesforce familiarity, commercial judgment, and strong communication and collaboration skills.

Owns Business Development operations systems, including Microsoft Dynamics 365 CRM deployment, data governance, reporting, workflow improvement, and project management tools. Leads user testing, migration, training, adoption, and post-launch optimization. Produces fundraising dashboards and Board reports, tracks proposals and deadlines, supports gift reconciliation, coordinates cross-functional processes with Finance and Programs, and manages the Business Development Operations Associate.

Oversee warehouse and logistics operations covering receiving, picking, packing, shipping, inventory, safety, quality, budgets, and contractual P&L. Lead warehouse team leaders, optimize facility performance through data-driven insights, manage customer and vendor relationships, ensure regulatory compliance, and implement continuous improvement initiatives to increase throughput and reduce costs.

Leads operations across 5+ hospitality stores, managing and developing General Managers, maintaining service standards, owning area P&L, planning labor and inventory, driving sales and KPI performance, managing talent pipelines, launching new stores, and implementing initiatives. Requires regular travel between stores and availability for 50 hours per week, including two peak weekend days.

Oversee sales operations planning and execution, using AI, analytics, and automation to monitor pipelines, quotas, segmentation, KPIs, and sales performance. Partner with stakeholders across regions to improve processes, reporting, productivity, and business outcomes. Identify performance gaps, recommend corrective actions, drive standardized tools and processes, and enable sales teams through change management, training, and stakeholder engagement.

Manages sales and commercial operations by governing Salesforce, improving data quality, developing dashboards and forecasts, streamlining proposals and contracting, and implementing automation and AI-enabled productivity solutions. The role coordinates system integrations, vendors, cross-functional improvement initiatives, user training, and process governance across Sales, Marketing, Proposals, Legal, and operational teams.

Leads cross-functional analytical projects and owns a finance operations domain. Responsibilities include defining business metrics, investigating performance drivers, evaluating sales and marketing funnels, managing external specialists, automating finance workflows, and improving operational and compliance processes. The role requires strong quantitative reasoning, systems thinking, vendor management, organizational skills, and the ability to learn accounting or other specialized domains quickly.

Own digital marketing and lead generation across the US and EMEA. Responsibilities include managing LinkedIn and website presence, producing content, running paid campaigns, building email nurture programs, organizing webinars and events, supporting cross-selling, managing leads in Salesforce and HubSpot, reporting campaign performance, and overseeing marketing budgets and partners.

Leads the development of cross-product strategies, customer propositions, and strategic initiatives within Retail Products. Builds and develops a high-performing product team, influences senior stakeholders, evaluates investment opportunities, and balances customer, commercial, and risk considerations. The role requires extensive financial services product management experience, strong proposition development and transformation expertise, commercial judgment, and the ability to operate effectively in a complex, evolving environment.

Partners with the CMO to translate strategy and decisions into coordinated execution. The role manages strategic priorities, cross-functional programs, risks, dependencies, governance, executive reporting, stakeholder alignment, and organizational improvements. It also identifies opportunities to apply AI and automation to improve workflows and productivity, while handling confidential information with sound judgment.

Manages day-to-day operations, performance reporting, process improvement, team leader development, training compliance, timekeeping issues, stakeholder escalations, and KPI/SLA performance. Leads teams toward targets, partners with Training and Quality, supports operational strategy deployment, and identifies performance or process gaps. The role requires shifting evening schedules in the Philippines and collaboration with onshore stakeholders.