Supports customers affected by fraud, identity theft, and data breaches by conducting interviews, assessing incidents, documenting cases, providing empathetic guidance, coordinating with stakeholders, preparing third-party correspondence, and escalating cases for specialist support. The role requires Croatian and English fluency, strong communication and organization, accurate case management, and proficiency with Microsoft Office and customer support systems.

Support Dutch- and English-speaking customers affected by fraud, identity theft, and data breaches. Conduct incident interviews, assess case information, document evidence, explain remediation options, coordinate with customers, clients, internal specialists, creditors, and government agencies, and escalate cases when needed. Maintain accurate case records, manage expectations, and provide empathetic guidance throughout the identity restoration process in a shift-based remote role.