Top Customer Service Jobs in Edinburgh
The Customer Experience Specialist at Smartcat is responsible for resolving customer requests, engaging with customers via tickets, participating in on-call support, troubleshooting complex issues, and collaborating with internal teams for a top-notch customer experience.
.png){kind=logo}
Located in the UK, the Product Support Specialist at Huntress plays a key role in providing world-class support to customers, ensuring top-tier customer service, and resolving technical issues efficiently. Responsibilities include initial partner support, problem-solving, escalation management, and continuous enhancement of customer service. The ideal candidate is customer-centric, adaptable to changes in a hyper-growth environment, collaborative, disciplined, and has practical experience with Microsoft Windows Operating Systems.
Assist customers with questions and issues regarding insurance software products, hardware, and other purchased products. Provide friendly and efficient customer service via phone, chat, and email. Log and own support issues until resolution. Collaborate with team members and suggest process improvements. Stay updated on current technologies in the sector.
The Suppliers Support Specialist at Smartcat provides high-quality support to freelancers and language service providers with empathy and commitment. Responsibilities include maintaining 100% supplier satisfaction and timely resolution of customer support.
Fluent in both written and spoken English and German with a positive attitude, excellent communication skills, and ability to handle customer inquiries effectively. Responsible for delivering exceptional customer support through various channels and ensuring a seamless experience for members of the Zwift community. Collaborate with teams to drive continuous improvement and promote a customer-centric environment.
As a Customer Support Specialist at EverCommerce, you will deliver high-quality and human support experience via phone, email, chat, and social media. You will troubleshoot customer issues, identify opportunities to enhance the platform, and work collaboratively with the team to provide excellent customer care.
The EV Program Support Specialist plays a critical role in onboarding customers to electric vehicle products, maintaining communication with various departments, troubleshooting issues, identifying optimization opportunities, managing revenue streams, providing exceptional customer support, handling EV-related data and reporting, and monitoring support channels. Requires 5+ years of fleet industry-related experience, account management experience, and a strong understanding of electric vehicle technologies. Must be local and willing to travel to Portland, ME HQ minimum 3 days a week.
Customer Experience Executive at Probe CX requiring Senior High School graduate with 6 months BPO related industry experience. Desired skills include MS Office and Google Suite proficiency. On-site work location at Eastwood City.
Featured Jobs
The Client Success Partner (EMEA) at Sterling is responsible for being a frontline advocate and proactive support to top tier customers in EMEA. They act as a liaison between internal departments and customers to ensure smooth operation of background check processes. The role involves maintaining relationships with clients and supporting revenue growth.
Customer Support Specialist responsible for providing technical and non-technical customer support, coordinating inquiries, participating in customer calls, analyzing support processes, maintaining knowledge base, and tracking public channels. Requires 2+ years of experience, familiarity with mobile/web development, customer-centric mindset, analytical thinking, tech interest, teamwork skills, English proficiency, and flexibility for stand-by shifts. Bonus points for ICT industry experience, web development experience, Docker/Postman knowledge, Salesforce/Jira experience, and basic programming skills.
The Customer Support Engineer at Fivetran works closely with customers and stakeholders to resolve incidents and provide technical support. Responsibilities include troubleshooting, identifying root causes, onboarding team members, and participating in weekend on-call rotations. Required skills include strong customer advocacy, communication, database (SQL and NoSQL) experience, networking troubleshooting, and API knowledge.
Help clients achieve their goals by understanding their needs, coaching users on various tools, identifying upsell opportunities, and improving customer success processes. Maintain a high level of engagement with clients and collaborate with internal teams to align client goals with company objectives.
Increase existing client revenue growth through cross-sells and upsells, prioritize client success and satisfaction, collaborate with internal teams to enhance client experience, monitor client health and usage patterns, gather and act on client feedback, advocate for client needs within the company.
Field-based Customer Support Engineer role at PerkinElmer in the United Kingdom, providing maintenance, installation, and validation of analytical instruments. Responsibilities include field service, routine maintenance, user training, and compliance with performance targets. Ideal for candidates with a background in electronic engineering or science.
The Customer Success Associate Apprentice at Bottomline is responsible for managing customer relationships, driving adoption, and ensuring customer delight. They collaborate with internal teams, present new product enhancements, and lead quarterly business reviews to maximize customer value. The role involves building success plans, fostering relationships with key stakeholders, and identifying opportunities for expansion.
Responsible for supporting customers, enriching documentation, driving campaigns, onboarding new customers, collaborating with sales and support, and collecting customer feedback. Must have customer-facing experience, empathy, passion for technology, and excellent presentation and organizational skills.
Resolving customer concerns, creating internal tooling, and engineering solutions to optimize customer experience at Vercel.
The Customer Retention Specialist at CHEP Europe Pallets is responsible for creating marketing content, developing targeted campaigns, supporting contract renewals, and fostering customer relationships to drive customer retention. The role involves collaborating with internal stakeholders, leveraging customer interactions for content creation, and ensuring brand compliance in all marketing activities.
The Customer Relations Manager plays a crucial role in ensuring that customers achieve their desired outcomes from the system or service provided by Landmark Solutions. Responsibilities include being the key contact for customers, collecting feedback, overseeing KPIs, and identifying upsell opportunities. The role requires excellent communication skills, expertise in the Property/insurance industry, and the ability to travel within the UK for client visits.
The Subsurface Applications Support Specialist will provide expert support for a suite of subsurface applications, troubleshooting technical issues, performing maintenance, and collaborating with engineering teams to enhance productivity.
.png){kind=logo}
All Filters
No Results
No Results
