Top Customer Service Jobs in Edinburgh

As a Customer Service Incident Coordinator (Swedish Speaking), you will be responsible for managing incidents of fraud and identity theft by screening clients, gathering information, communicating with various stakeholders, and ensuring effective resolution of cases while providing excellent customer service.

As a Customer Service Incident Coordinator, your main responsibilities will include screening clients for information regarding fraud or identity theft, analyzing information, providing customer service, and coordinating with clients and internal experts to resolve incident claims. You'll also document incidents, communicate with relevant parties, and stay updated on laws pertaining to identity theft.

The Senior Customer Success Manager will partner with customers to enhance employee experience, provide strategic guidance, and ensure client satisfaction. Responsibilities include producing documentation, promoting customer adoption, and serving as a tech point of contact for SMB clients.

The CX Knowledge Manager will oversee Manychat’s external knowledge base, enhancing user enablement through effective content management and strategy development. Responsibilities include creating user-friendly guides, localizing content for global audiences, and utilizing analytics to optimize resources. The role requires collaboration with Product and Customer Support teams to ensure content alignment with user needs and product updates.