Top Customer Service Jobs in Edinburgh

As a Customer Services Specialist, you will serve as the first point of contact for customers, offering exceptional service and knowledge about products and services. Your role involves addressing customer queries via phone, email, and messages, adapting your communication style, and handling challenging conversations, including complaints. Your aim is to help customers achieve their financial goals by guiding them appropriately.

As an Online Customer Support Executive, you will be responsible for delivering outstanding customer service, resolving traveller issues, collaborating with internal teams, and improving processes. You will advocate for traveller feedback and maintain support content on Skyscanner's help site.

As a Customer Experience Specialist, you will provide support during the claims process, handling inquiries through phone and email. You will guide customers, manage their needs, record information accurately, resolve complaints, and collaborate with internal teams to ensure a positive experience.

Manage customer cases and provide timely assistance for product inquiries, document interactions, and ensure adherence to Service Level Agreements. Collaborate with team members, troubleshoot issues, and lead projects to improve team performance while maintaining customer relationships.

The Support Specialist at Horizons serves as the primary contact for HR-related client inquiries, ensuring timely and effective resolution through a ticketing system. Responsibilities include managing client communication, troubleshooting issues, collaborating with internal teams, and analyzing support data for continuous improvement.

As a Customer Support Specialist at Aircall, you will assist clients by addressing their inquiries, recommending solutions, and guiding them through product features. You will collaborate with the global support team to resolve technical issues and enhance customer satisfaction, with ample opportunities for personal and professional growth.

As a Remote Customer Support Representative, you will be responsible for providing exceptional support to customers via inbound messaging in Polish and English, troubleshooting issues, and ensuring a great user experience on the music streaming platform.