The Account Manager will coordinate between Sales, Technical, and Operations teams to ensure customer satisfaction, manage deployments, and identify account growth opportunities.
About Megaport
We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 400 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.
Our Team Culture
We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.
We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.
The Role
As Latitude expands globally as part of Megaport, we are evolving the way we operate. Within our Pod Model, cross-functional teams work together to deliver seamless outcomes for customers, and the Account Manager plays a central role in ensuring that alignment.
This role goes beyond traditional account management. You will act as the key connector between Sales, Technical, and Operations teams—owning the transition from signed agreement to successful deployment and ongoing customer satisfaction. You will coordinate server deployments, resolve billing or operational challenges, and proactively identify opportunities for account growth across our international customer base.
The ideal candidate is highly organized, solutions-oriented, and comfortable operating in a fast-paced, global environment. Strong English communication skills are essential, along with the ability to collaborate across teams and navigate complexity with confidence.
What You'll Be Doing
- Commercial & AccountSupport:
- Sales Enablement: Act as the operational right hand for Sales Executives, managing quotes, pricing, and account updates to keep the sales cycle moving.
- Account Growth:
- Proactively identify expansion opportunities and suggest additional capacity or services that add tangible value to the customer’s infrastructure.
- Operational Coordination:
- Project Orchestration: Coordinate server provisioning, migrations, and upgrades by working closely with internal technical teams to ensure perfect execution.
- Delivery Excellence: Track all deployments from start to finish, ensuring internal systems (CRM, tickets) stay accurate and customers are notified of completion.
- Billing & Account Maintenance:
- Revenue Operations: Configure billing plans (hourly, monthly, or annual) and serve as the first point of contact for invoice queries or plan adjustments.
- Lifecycle Management: Handle account maintenance, including credits and cancellations, ensuring all changes follow company guidelines and maintain data integrity.
- Team Collaboration & Growth;
- The Pod Engine: Operate as a central figure in our "POD" model, collaborating daily with Sales, Solution Architects, and Ops to streamline the customer journey.
- Continuous Improvement: Follow established processes while contributing fresh ideas to help us scale more efficiently.
- Technical Mastery: Actively build your knowledge of cloud infrastructure, baremetal, and global networking services.
What We Are Looking For
- Effective Communicator: You are comfortable engaging with customers and can translate internal operations into clear, professional updates.
- Meticulous Organizer: You have an eye for detail and a structured approach to work. You take pride in keeping systems accurate and ensuring no task is left unfinished.
- Growth Mindset: You are genuinely curious about the "how" behind technology. You are eager to dive into the technical and operational nuances of cloud infrastructure.
- Adaptable: You thrive in fast-paced, global environments. You can manage multiple priorities without losing your focus or your sense of humor.
- A background in Customer Success, Account Management, or Sales Support is a major advantage.
- Tech Industry Exposure: Previous experience at a cloud, hosting, or SaaS company will help you get up to speed quickly.
- Tool Proficiency: Experience navigating CRMs (like Salesforce or HubSpot), ticketing systems, or complex billing platforms.
- Technical Foundations: A basic understanding of how servers, cloud environments, or networking work (though we are happy to train the right person).
What We Offer
- Flexible working environments with the ability to do your job from anywhere
- Birthday Leave
- Generous study and training allowance + 5 days paid study leave
- Creative, fun, and contemporary workspaces
- Motivated team of industry experts and new talent
- Celebrated success with ‘Legend’ and ‘Kudos’ Awards
- Health and wellness program
- Opportunities for career growth and potential for global intra-company transfers for interested candidates
#LI-DNI
If you have any questions, please reach out to Megaport's Talent Acquisition Team at [email protected]
NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team [email protected] directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com".
All applications will be treated in confidence.
Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.
Top Skills
CRM
Hubspot
Salesforce
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