Manage Emerson’s Scotland install-base accounts by renewing and expanding long-term service agreements and promoting software, system upgrades, enhancements, expansions, and education services. Responsibilities include territory planning, customer engagement, consultative selling, forecasting, CRM usage, market intelligence, competitor displacement, cross-functional collaboration, and maintaining customer relationships. The role requires sales and business development experience, a clean driving license, and travel to customer sites.
The Account Manager Lifecycle Services will look after our Install Base clients in the Scotland region. The Account Manager will be responsible for renewing and expanding Long Term Service Agreements and the promotion of our other Software, Solutions and Services including System Upgrades, System Enhancements, System Expansions and Education
In This Role, Your Responsibilities Will Be:
In This Role, Your Responsibilities Will Be:
- Develop and Maintain a solid understanding of available market and business opportunities for Lifecycle Services within the DCS market
- Utilize territory planning to maximize effectiveness and customer facing selling activities
- Identify new and actively engage with existing customers within the sales territory by promoting unique product solutions and deploying best sales practices.
- Maintain and increase the customer base by developing, aligning and supporting the relations between all levels of Emerson’s and the Customer’s organizations
- Understand the customer business drivers and goals
- Increase Emerson Lifecycle Services market share with targeted competitor displacement across all industry sectors
- Actively and productively utilize the available sales processes, including Solution Selling, Critical Site Plans, CRM and Performance Dahsboard (Whitespace).
- Continuously forecast the territory expectations and update the ongoing business planning tools for Monthly, Quarterly, Mid-Year and Yearly Budget Reviews
- Actively collaborate with Regional Business teams across our full portfolio of products to adopt the One Emerson approach to maximize Emerson, Lifecycle Services
- Liaise with Internal and external sales teams in product knowledge sharing, planning and execution activities to continuously improve the customer service levels
- Ethically obtain market intelligence to position Lifecycle Services offerings and Solutions effectively at highest winning margin.
- Maintain the required level of personal skills and knowledge required to excel in all aspects
Who You Are:
- The ideal candidate will be a proactive customer focused individual, who is results driven and a team player. You will have a consistent record in sales and new business development within the Scotland area. Your expertise will help position Emerson’s unique portfolio of products and solutions to influence market direction and secure long-term success.
For This Role, You Will Need:
- Be located anywhere in the Scotland region.
- Proactive, flexible and consultative selling experience.
- Full clean driving license and the ability to travel to customer sites to fulfil duties of the role.
Preferred Qualifications That Set You Apart:
- Educated to degree level or equivalent in an Engineering discipline or similar.
Our Culture & Commitment to You:
- At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
- We recognise the importance of employee wellbeing. We prioritise providing competitive benefit plans to meet yours and your family’s physical, mental, financial, and social needs. We provide wellbeing benefits, healthcare plans and eyecare, benefits centred around professional development, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid family leave (maternal, adoption and paternal) and holiday leave.
Emerson Edinburgh, Scotland Office
80 George Street, Edinburgh, United Kingdom, EH2 3BU
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