Account Manager Long Tail - Benelux & Nordics

The Role

We are looking for a customer-oriented and result-driven candidate to join our Account Management Team. As an Account Manager at Perk, you will be actively contributing to our continued customer satisfaction as well as working to increase growth and margin within existing accounts. In this role you will be responsible for a portfolio of long tail accounts (LT) within the Benelux and Nordics markets. 

What will you be doing?

• Own a portfolio of long tail customers within our Benelux and Nordics markets.
• Develop a high level of engagement with your accounts and key decision makers that shape their business travel programmes.
• Gain a deep understanding of your customers business and be able to leverage this information to ensure that the customer maximises their usage of Perk.
• Identify growth opportunities and develop your portfolio by adding new business opportunities.
• Be an expert on the portfolio of Perk products in order to meet & exceed quarterly targets of up-selling and cross-selling.
• Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders.
• Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions.
• Act as a key contact between the internal Perk teams and the Account Management Team, to ensure product integrations during roll-outs are as smooth as possible.
• Effectively prioritise your time in order to maximise impact in key business areas.

What you will need to succeed?

• Native Dutch speaker and fluent level of English, both spoken and written. 
• Relevant account management or customer success experience.
• Background within a SaaS or travel-tech business is highly preferred.
• Outstanding presentation & communication skills and the ability to build deep relationships.
• Great prioritisation and time management skills.
• Result oriented mindset while keeping customer satisfaction as your top priority.
• Great ability to analyse and translate data for your customers.

On top of that, you will only be the right candidate if you are...

• • Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology.
  • Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
  • Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around.
  • You seek feedback early and often and are open to both give and take constructive criticism.

Our Benefits

💰 Competitive compensation, including equity in the company;

🌴 Generous vacation days so you can rest and recharge;

💊 Health perks such as private healthcare;

💪Fitness perks such as an onsite gym & fitness app subsidy;;

🧩 "Flexible compensation plan" to help you diversify and increase the net salary;

🥳 Unforgettable Perk events, including travel to one of our hubs;

💙 Spring Health - Get access to 12x therapy & 12x coaching sessions per year!;

📈 Exponential growth opportunities;