At Paymentology, we’re redefining what’s possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard, Visa cards at scale, across more than 60 countries.
Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart.
We’re looking for an Account Manager to take ownership of client relationships, overseeing performance, retention, and growth across a diverse global portfolio. This role acts as the primary point of contact for clients, ensuring their needs are met efficiently while driving satisfaction and long-term success. You’ll collaborate closely with internal teams, use data-driven insights to guide decision-making, and identify opportunities for upselling and expansion.
If you’re experienced in client relationship management, strategic growth initiatives, and enjoy operating in a fast-paced fintech environment, this is your opportunity to make a meaningful impact across global markets.
What it takes to succeed:
- Strong sense of urgency and responsiveness to client needs
- Ability to grasp new technologies and a keen interest in fintech and payment innovation
- Time management and multitasking skills to manage multiple clients across time zones
- Resilient mindset with the ability to work under pressure and focus on successful outcomes
- Excellent analytical and data interpretation skills
- Strong negotiation and communication skills, both written and verbal
- Attention to detail and a customer-centric approach
- Fluency in English and French (German and Spanish would be a plus)
Education and Experience:
- Higher education preferred in Management, Marketing, or Business (or equivalent work experience)
- 5–7 years of experience in account management, sales, or customer success supporting enterprise-level clients in fintech or SaaS companies
- Experience in the payments industry and stakeholder management
- Demonstrated success working in a dynamic, fast-changing environment with a global mindset
- Experience in an industry operating on a 24/7 basis is advantageous
