We're looking for an Account Manager to join our Automation Team at Adverity, driving retention and operational growth across a global customer base. Are you organised, resourceful, and thrive in a fast-paced SaaS environment? Do you excel at managing a high-volume portfolio and keeping things running smoothly? If so, this role is for you!
This is a full-time hybrid position, with the possibility of working 100% remotely from one of our selected locations. If you're based in London, Katowice, or Sofia, you can also come to our office.
Some of the things you'll work on:
- Manage a diverse portfolio of ~120 SMB customers, ensuring smooth operations, retention, and account growth.
- Monitor Gainsight to track risks and upsell opportunities, using data-driven decision-making and proactive check-ins.
- Communicate primarily via email and Zoom, enabling customer self-sufficiency through automation and 1:Many strategies.
- Collaborate with internal teams to resolve escalations, optimise account performance, and drive workflow automation.
- Continuously refine processes to improve efficiency and scale account management operations.
We're excited if you have:
- 4+ years of experience in a B2B SaaS environment managing a high-volume account portfolio.
- Experience in Martech/Adtech is a strong plus. Knowledge of marketing data integration and performance analytics will make your application stand out!
- A global mindset, thriving in an international environment and comfortable working across multiple time zones (focusing on US and Europe).
- A resourceful and independent approach, while also being a team player who asks for help when needed.
- Strong organisational skills, with the ability to prioritise, problem-solve, and drive results in a fast-paced environment.
Why you'll love it here:
- Flexible working hours and home-office
- Modern and stylish office in the heart London
- Regular team events (also remote)
- Sustainable merch for all employees
- Adverity Social Responsibility Day
Are you ready to apply?
Apply now if you are ready to revolutionise the way businesses work with marketing data. We look forward to meeting you!
