iGaming:
If it’s iGaming, we know a thing or two. At Light & Wonder, It’s all about the games, and our digital team leads the global iGaming market, providing jaw-dropping content and innovative software that powers the world's most successful online gaming providers.
Position Summary
LNW is currently bolstering our commercial account management team by adding an additional layer of support to drive efficient and cutting-edge service to our customers. This is a critical role part of a new team that will be an integral part of delivering successful commercial outcomes and allow for accelerated turnaround times addressing the complex business needs of our customers. We are looking to set a new standard of excellence in servicing our customers and reaching their growth ambitions leveraging LNW’s full suite of products at a winning pace.
Reporting directly to a Commercial Team Lead, in this pivotal role you will gain comprehensive insights into key business priorities while working with some of the industry's largest accounts worldwide, including markets in Europe, Latin America, Asia, and North America. This position is ideal for individuals eager to advance their career in commercial account management, offering hands-on experience and mentorship opportunities across various departments within LNW.
Key Responsibilities
Collaborate on selected customer calls to discuss projects and tasks, actively supporting and driving desired outcomes.
Supply necessary game and product assets to customers promptly and accurately.
Efficiently handle inbound requests from Tier 3 customers, including certification report requests and operational inquiries.
Sharing roadmaps to T3 customer groups for our in-house games, sales collateral and all new partners that are available across various regulated markets.
Address requests related to game configuration, including setting bet limits and maximum exposure, with precision.
Generate and process sales orders using the Salesforce tool, ensuring all necessary information is gathered.
Initiate enablement requests via internal systems for newly signed providers.
Prioritize tasks to maximize business value while ensuring high levels of customer satisfaction.
Handle ad-hoc requests, such as file uploads to bespoke drives for Tier 1 customers.
Occasionally participate in customer support calls to expedite issue resolution and collaborate with relevant departments.
Prepare custom KPI reports for clients as requested, ensuring accuracy and relevance.
Qualifications
Key Qualifications
Minimum of three years of experience in administrative roles, project support, or customer service, with a strong emphasis on customer satisfaction.
Excellent command of the English language and outstanding communication skills.
Solid understanding of the gaming industry.
Proven organizational abilities, with a history of managing large workloads while maintaining quality and attention to detail.
Additional Information
Why would you enjoy working with us at Light & Wonder?
Competitive benefits, an open and supportive environment as well as a modern and exciting workplace
The opportunity to interact with global teams on a regular basis
Tangible and genuine development - at Light & Wonder, you can take your career where you want it to go!
And if that’s not enough; you will get to enjoy a stunning work location and flexible working practices whilst we provide you with the guidance and development skills you need to progress quickly and enhance your career.
#LI-igaming #LI-Hybrid
