Accounts Receivable Specialist - Billing Operations (EMEA)

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
This is a remote position. To help our teams work together effectively, this role requires you to be located in the Philippines and to work during EMEA business hours (2:00pm to 11:00pm).
Are you an experienced Accounts Receivable Specialist with a good sense of humor, a rock-solid work ethic, and a love for detail? If so, we've got a home for you here in our Accounting team. We've built a truly extraordinary team of Accounting professionals who take their jobs, but not themselves, seriously. Some of your responsibilities will include manual invoicing, cash application, customer refunds, and supporting our customer advocates with payment related queries. You will also handle the core accounting responsibilities of Atlassian and hold high standards for processing transactions.
As an Accounts Receivable Specialist you will collaborate with our global team and roll up your sleeves to handle invoice processing, customer management and other related transactions.
Responsibilities and duties for this role:

• Process all daily transactions settled by checks and bank transfers and download bank statements
• Identify and allocate payments both in the ordering system and in the accounting system for partners and customers
• Responsible for invoicing manual contracts within the standard payment terms reflected on the contracts
• Process customer refunds and/or withholding tax forms; includes setting-up payments in global banking platform
• Prepare monthly reconciliations, as needed, includes but not limited to bank reconciliations
• Work closely with customers and partners to ensure all cash receipts are accounted for correctly
• Responsible for investigating unallocated payments and reconciliation of undeposited funds account
• Perform customer collection procedures on outstanding receivables
• Provide clear communication to management related to upcoming payments, disputes and potential write offs
• Assist in maintaining department goals and other goals as may be deemed necessary by management
• Evaluate processes and initiate improvements to increase operational efficiency
• Be a team-player and be willing to take on other responsibilities that may be assigned to you

On your first day, we'll expect that you have the following:

• Excellent communication and problem-solving skills
• Have 3 to 5 years experience as an Accounts Receivable Specialist
• Your organizational skills are superb and you manage time well
• Have worked previously with a multinational company, preferably in a public company environment (SOX)
• Must have strong system skills (MS Excel); Experience with ERP systems (SAP, Oracle, Netsuite, etc.) preferred.
• Are highly analytical and strategic - emphasis on automation, and constant improvement

More about our team
This role will be a member of the Atlassian Accounting Team responsible for AR, Revenue, AP, GL, Fixed Assets, Prepaid and Accruals. In this role you will work with various members of the accounting team in addition to working closely with customer and partner advocates, sales operations and support teams.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .