The role involves leading the Administrative function, managing teams, ensuring service delivery quality, overseeing risk and governance, and driving process improvements. The manager will handle recruitment, performance evaluations, and stakeholder engagement while fostering a collaborative work culture.
DISCOVER YOUR POTENTIAL. BUILD YOUR CAREER. JOIN US AT AAB.
AAB is a leading professional services firm operating across the UK, Ireland, and the USA. We specialise in the mid-market, supporting individuals, family businesses, and organisations with a full suite of services including audit, tax, corporate finance, payroll, people consultancy, and wealth management. With 1,000+ team members, we deliver expert support to clients all over the world.
EVERYONE HAS THE AABILITY TO SUCCEED- WE’LL HELP YOU GET THERE.
Our people are at the heart of everything we do. We succeed together as one team, building strong client relationships through passion, empathy, and straightforward advice. That’s what makes AAB different. We invest in brilliant talent across every area of the business, offering tailored training, professional qualifications, and continuous support to help you grow.
Your growth matters to us. We’ll give you the tools, encouragement, and opportunities to lead, learn, and make an impact. Guided by our six core values, we foster a culture where collaboration, trust, and enthusiasm thrive.
AABSOLUTELY DEDICATED TO HELPING YOU ACHIEVE YOUR GOALS
At AAB, your career is what you make it. We are here to help you turn ambition into action, whether that’s becoming a technical expert, a future leader, or someone who simply makes a difference every day. If you're ready to be part of a team that’s united by purpose and driven by values, we’d love to hear from you.
AABSOLUTELY DEDICATED TO HELPING YOU ACHIEVE YOUR GOALS
At AAB, your career is what you make it. We are here to help you turn ambition into action, whether that’s becoming a technical expert, a future leader, or someone who simply makes a difference every day. If you're ready to be part of a team that’s united by purpose and driven by values, we’d love to hear from you.
ESG COMMITTMENT
We take our responsibility seriously. From reducing our environmental impact, to supporting education through training and talent programmes, to giving back to our local communities with our charitable initiative ABBIE- ESG is part of who we are.
ROLE PURPOSE
Key duties & responsibilities:
Leadership & Management of the Administrative Function
Leadership & Management of the Administrative Function
- Hold overall responsibility for the performance, effectiveness and development of the OSS-Freshdesk and Onboarding & Data Governance Teams.
- Directly manage functional Team Leads, setting clear objectives, expectations and standards, and holding them accountable for delivery, quality and team performance.
- Build a strong leadership culture through regular one‑to‑ones, objective setting, performance reviews and succession planning for Team Leads and senior administrators.
- Ensure teams are appropriately structured and resourced to meet current and future business needs, identifying risks and capacity issues early.
- Lead recruitment activity for the function, including workforce planning, interviews, selection decisions and onboarding.
- Act as escalation point for complex people, performance or service delivery issues, resolving matters decisively and professionally.
Operational Ownership & Service Delivery
- Take full ownership of administrative service delivery firm‑wide, ensuring consistent, high‑quality support to Partners, Directors and technical teams.
- Ensure workload planning, task allocation and prioritisation are effectively managed through Team Leads, with clear service expectations and performance metrics.
- Partner with Partners and Directors to understand business priorities and translate these into effective operational support models.
- Oversee inbox management, document production and meeting coordination at a strategic level, ensuring senior stakeholders are supported efficiently and proactively.
- Ensure sufficient cover, resilience and continuity across all teams, including during periods of absence or peak demand.
Quality, Risk & Governance
- Be accountable for adherence to AAB’s professional standards, operational procedures, ethical requirements and risk controls across the function.
- Ensure all client-facing output is reviewed appropriately, meets quality standards and reflects the firm’s brand and reputation.
- Own and embed consistent use of firm-wide templates, branding and document standards, driving compliance through Team Leads.
- Maintain oversight of confidentiality, data protection and information security within administrative operations.
Performance Management & Capability Development
- Set clear performance standards and KPIs for Team Leads and their teams, monitoring productivity, quality and client satisfaction.
- Ensure regular review of work quality, with structured feedback, coaching and development plans in place at all levels.
- Build capability across the function through training programmes, knowledge sharing and continuous skills development.
- Ensure junior administrators are fully productive, well-utilised and supported to progress within the firm.
Process Improvement & Operational Excellence
- Own continuous improvement for the Admin function, identifying inefficiencies, capacity constraints and opportunities for smarter ways of working.
- Lead and sponsor process improvement initiatives, working collaboratively with the wider business to implement change.
- Champion financial discipline and operational efficiency, ensuring administrative resources deliver maximum value to the firm.
- Use management information to inform decision-making, resource planning and service improvements.
Stakeholder Engagement & Firm Contribution
- Act as a senior point of contact for Partners, Directors and senior managers on all administrative support matters.
- Build strong internal relationships and credibility as a trusted operational leader.
- Contribute to firm-wide initiatives, including marketing and employer brand activity, supporting social media and recruitment campaigns as appropriate.
- Represent the function in management forums, providing insight, challenge and recommendations.
Experience & qualifications
- Significant experience in a senior administrative or professional services operations role with direct people management responsibility.
- Proven ability to lead managers/team leads and build high‑performing, accountable teams.
- Strong commercial awareness, operational mindset and understanding of risk within a regulated or professional environment.
- Excellent stakeholder management skills, with confidence working at Partner and Director level.
- Highly organised, resilient and decisive, with a track record of improving service delivery and operational effectiveness.
WHAT AAB OFFER
We want you to feel supported inside and outside of work. That’s why we offer a benefits package designed for your wellbeing, lifestyle, and career.
Time Off & Family Support
- Annual leave (plus public holidays), with the option to buy or carry over leave
- Enhanced parental leave (maternity, paternity, adoption)
- Paid volunteering day to support causes that matter to you
Health & Wellbeing
- Private Medical Insurance (PMI) for you and the option to cover family members
- Employee Assistance Programme (EAP) for 24/7 mental health and wellbeing support
- Death in Service benefit
Financial Security
- Competitive pension scheme
- Life assurance policies to support you and your family
Flexible & Agile Working
- Hybrid working model
- Agile working culture that supports flexible hours and smarter working
- Modern office spaces designed for collaboration, focus, and wellbeing
Disclaimer
Unsolicited CVs sent to AAB by Recruitment Agencies will not be accepted for this position. AAB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.
Unsolicited CVs sent to AAB by Recruitment Agencies will not be accepted for this position. AAB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.
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