As the UK AI Business Solutions Solution Engineering Leader, you will lead Microsoft's technical sales organisation across AI Workforce and AI Business Process for the UK enterprise business. You are accountable for turning customer ambition into technical decisions, deployment-ready solutions and measurable value across Microsoft 365 Copilot, Copilot Studio and Agents, Microsoft 365, Windows 365, Dynamics 365 and Power Platform.
The urgency of the role is significant. Customers are moving rapidly from AI experimentation towards strategic decisions about the platforms, agents, security controls and business processes that will run their organisations. Solution Engineering must reduce uncertainty, demonstrate what is possible and establish the architecture, proof and confidence required for customers to move securely from interest to commitment and scaled adoption.
Your primary responsibility is to build and lead a highly capable, motivated and accountable Solution Engineering organisation that consistently secures the technical win. You will coach Solution Engineers to own the technical win strategy for qualified opportunities, engage CxOs and technical decision-makers, and use discovery, whiteboarding, customised demonstrations, proofs of concept, pilots, hackathons and solution builds to accelerate decisions and time to value.
You will lead through Solution Engineering while mobilising the wider Microsoft system around customer outcomes: Account Teams, Specialist Sales, Customer Success, Engineering, Industry, Partners, Marketing and Delivery. You will align technical capacity to the highest-potential customers, simplify orchestration, establish clear standards for technical execution and ensure every qualified opportunity has a credible technical close plan and deployment-ready hand-off.
As a senior representative of Microsoft's AI technology strategy in the UK, you will build trusted relationships with customer and partner executives, shape transformation roadmaps and help organisations make secure, governed and responsible technology choices. The successful leader will combine strong technical and industry credibility with people leadership and operational command, equally comfortable setting strategy, coaching teams, inspecting opportunities, resolving escalations and influencing regional and global product direction.
Responsibilities
- Lead and inspire the UK AI Business Solutions Solution Engineering organisation, building a high-performing, inclusive culture focused on customer success, innovation, and technical excellence.
- Define and execute the UK technical sales strategy for AI Business Solutions, aligning resources, capabilities, and market priorities to drive business growth and customer impact.
- Drive technical sales excellence by improving pipeline quality, accelerating deal progression, increasing technical win rates, and ensuring successful solution adoption.
- Champion Microsoft's AI portfolio, including Microsoft 365 Copilot, Copilot Studio, Agents, Power Platform, Dynamics 365, and Microsoft Cloud technologies to help customers transform the way they work and operate.
- Act as a trusted executive advisor to customers, engaging with senior business and technology leaders to shape AI transformation strategies and deliver measurable business outcomes.
- Lead complex solution design, proof-of-concept execution, and technical decision-making for strategic customer opportunities, ensuring successful deployment and long-term value realisation.
- Foster strong collaboration across sales, customer success, engineering, marketing, and industry teams to deliver seamless customer experiences and maximise business results.
- Build and scale a high-impact partner ecosystem, leveraging strategic partnerships to extend capability, accelerate customer transformation, and increase market reach.
- Develop world-class technical and leadership talent through coaching, succession planning, capability building, and a strong focus on continuous learning and growth.
- Create a culture of accountability, customer obsession, inclusion, and responsible AI, while maintaining the highest standards of security, compliance, ethics, and operational excellence.
- Growth in AI market share, revenue, pipeline generation, and customer adoption.
- Improved technical win rates and accelerated sales cycles.
- High-quality solution design, demonstrations, proofs of concept, and deployment readiness.
- Strong customer satisfaction, adoption, and business value realisation.
- Effective collaboration across Microsoft teams and partner ecosystems.
- Development, retention, and engagement of high-performing Solution Engineering talent.
- Delivery of scalable, repeatable technical sales practices that drive long-term business growth and customer success.
Qualifications
- Experience leading technical pre-sales, Solution Engineering, Customer Success Engineering, or related customer-facing technology teams.
- Proven people management experience, including coaching, mentoring, performance management, and team development.
Solution Engineering M6 - The typical base pay range for this role across United Kingdom is £ 100,400.00 - £ 200,500.00 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/united-kingdom-corporate-pay.html
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
