The Role
The Application Support Analyst will be responsible for providing technical support through the Application Service Desk to deliver an excellent customer experience. Responsibilities include logging and resolving helpdesk incidents, escalating major incidents, conducting QA testing, and providing hardware/software support on-site. Essential competencies include excellent documentation skills, proficiency in MS Office suite, knowledge of helpdesk software solutions, and effective communication skills.
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The Company
What We Do
Civica is one of the UK’s largest software companies, with over 30 years of proven expertise in delivering improved outcomes for public services around the world.
