Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
We’re looking for a Applicat Support Engineer to join our ever evolving Solution Application Support team to help us unleash the potential of every business.
Are you ready to make your mark? Then you sound like a Worldpayer.
About the team
As a Worldpay Support Engineer you will provide monitoring and support of the production environment, troubleshooting system and customer issues whilst working with Product and Engineering Teams on critical issues. Additionally, you will be writing, testing and deploying code fixes to our production environment.
What you’ll own (5-6 role responsibilities)
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Operations: Monitoring and supporting the Worldwide Payment Gateway (WPG) production environment. This would also include building dashboards and monitoring.
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Collaboration and Sharing: Collaborating with Product and Engineering Teams on critical issues to share knowledge and potential solutions.
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Service Reliability: Troubleshooting and problem solving by reviewing dashboards and logs to resolve issues.
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Development: Writing, testing and releasing code fixes to the Production environment
What you bring
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Minimum of 2 years’ experience applying DevOps practices
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Experience of relational databases – SQL
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Experience of an object originated language, preferable Java or C++
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Experience of Unix/Linux OS
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Experience of ITIL Service Management processes, including Incident and Problem Management
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Experience in an operational environment with a solid understanding of distributed systems and troubleshooting network-related issues
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Capability of ensuring the swift and controlled recovery of service-impacting incidents, minimising adverse impacts to our customers
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Ability to identity root cause analysis on service-related issues, identifying trends and ensuring that all insights are addressed quickly and efficiently.
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Experience of collaborating with Product and Engineering teams to resolve any issues
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Taking ownership of specific problems and delivering customer focused outcomes
What makes a Worldpayer
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
Team overviews:
Product & Technology Development
Our Product and Technology teams are the Worldpayers behind the game-changing products and digital experiences we’re best known for. Striving for better, they never stand still — delivering impactful innovations that power transactions across the world.
Behaviors overviews:
Curious – You ask the right questions, listening and learning to get better every day.
Humble – You never stop learning, no matter how experienced you are. You create a culture where honesty and accountability are valued.
Creative - You simplify the complex. Always looking forward to create a bigger impact for our colleagues and customers.
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Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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