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When our values align, there's no limit to what we can achieve.
At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.
Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.
Manage problem tickets, change requests, and system integrations. Analyze issues and recommend solutions. Ensure thorough documentation and perform unit testing.
Mentor junior staff and provide high-level production support. Deliver quality code for testing and validation, adhering to IT and Corporate policies.
Key Responsibilities:
- Manage and resolve IT tickets raised by business units related to various applications.
- Gain and maintain a deep understanding of the business functionality of supported applications.
- Actively collaborate with one or more functional areas within Parexel to align business processes with systems and tools.
- Provide technical support to Clinical Business Users.
- Troubleshoot and resolve issues related to applications.
- Collaborate effectively with other IT Team members.
- Document technical issues and solutions thoroughly.
- Provide on-call support as needed.
- Deliver excellent resolutions to all Application issues.
- Analyze complex problems and recommend effective solutions.
- Ensure thorough documentation and perform unit testing.
- Mentor junior staff members.
- Provide high-level production support.
- Deliver quality code for testing and validation.
- Adhere to IT and Corporate policies.
Requirements:
- Bachelor’s degree in information technology, Computer Science, or a related field.
- Minimum of 2-4 years of experience in IT support.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Ability to manage multiple tasks and priorities effectively.
- Adaptability to work in a fast-paced and dynamic environment.
- Strong attention to detail.
- Willingness to provide on-call support.
- Experience with SQL queries and Java or other related tools.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and innovative work environment.
- Chance to contribute to cutting-edge clinical research technologies.
How to Apply: If you meet the above qualifications and are interested in this exciting opportunity, please submit your resume
