Applications Support Analyst

Are you ready to play a key role in propelling organisations on their data driven journey?

Sword builds foundations across platforms, data, and applications and our people have a shared passion for technology and solving complex business challenges for our customers.

Our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success. Our people and culture are our highest priority in all we do. Measurable feedback is captured annually to ensure we continue to improve and develop our offering.

If these values are important to you, and you are looking to take the next step in your career with an established and growing company, we’re delighted to share a newly created opportunity to join the Sword team in the role of Applications Support Analyst.

We are expanding our team and searching for passionate Applications Support Analyst. As a member of our team, you will have the opportunity to support and oversee a diverse portfolio of Oil and Gas business applications and systems, ensuring the smooth running of various essential business processes.

Location, Aberdeen UK, onsite.

Here's what the role will look like

• Service Requests – Take ownership of service requests, and create personal service requests to provide assistance
• Incidents – Take ownership of issues and incident related tickets that are escalated to the Business Systems queue
• Change Management – Raise and represent Business Systems Change Requests in CAB. Implement if actions are to be completed by Business Systems team and coordinate 3rd party vendors for their steps
• Problem Management –Investigate ongoing and known issues to find the root cause and resolve
• Applying fixes and upgrades as required, working with third party suppliers as necessary,
• Executing small projects to make improvements and provide support for larger projects as required,
• Managing application configuration, user accounts, licenses and data to ensure maintain strong security, reliability, sustainability and cost effectiveness.

Experience :

• Strong technical skills deploying, managing and supporting IT business applications,
• Strong analysis, troubleshooting and problem-solving skills,
• Must have knowledge of SQL/Oracle database administration
• Must have knowledge of Web technologies and Windows Server environment
• Must be aware of security surrounding applications, such as SSL, Service Accounts, Password Management etc
• Must have good problem solving skills
• Excellent communication skills and ability to work with business stakeholders at all levels,
• Excellent customer service skills (identifying, gathering, validating and delivering customer needs),
• Ability to operate in a complex environment, working on numerous activities simultaneously,
• Experience of applying defined processes and procedures,
• Positive, “can do” attitude,
• Ability and appetite to learn new skills,
• Awareness of ITIL processes and functions

Our people are supported and encouraged to develop their career with Sword through their own personal learning and development plan, alongside a competitive salary, pension, private health, wellbeing and insurance schemes, a flexible approach to working, and employee assistance programme.

Sword is committed to maintaining a diverse environment and is proud to be an equal opportunities employer. All applicants receive equal consideration for employment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.