Provide pre- and post-sales administrative support for appliances/HVAC accounts: engage customers via phone/email, prepare quotes using pricing tools, process orders in ERP, track account history, coordinate with account managers and technical staff, and meet timelines under moderate supervision.
JOB DESCRIPTION
QUALIFICATIONS
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
ABOUT THE TEAM
There's nothing more fundamental than the air we breathe and the water we drink. Our rigorous testing processes help providers deliver these fundamental building blocks safely around the world. And with the rise of smart, connected homes, the work we do has never been more exciting - or more innovative. Whether it's light pollution, security systems or smart appliances, we work with commercial systems to ensure their performance and safety for people around the world. We're passionate about exploring new solutions and finding better ways to help create healthier, happier environments. Join our team and play an essential role in shaping safer futures.
- Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities
- Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines
- Works within standard operating procedures under supervision to develop and share quotes using standardized pricing tools
- Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP
- Support account managers & SE/ISEs by performing included but not limited to admin-related tasks
- Applies experience and skills to complete assigned work within own area of expertise
- Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate
- Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities
- Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested
- Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable
- Build an internal UL problem-solving network and proactively engage internal personnel to
- anticipate problems, improve delivery, and develop solutions that improve ULS' customer experience
- Meet established timelines for pre-and post-sales activities.
- Works with a moderate degree of supervision
- Performs other duties as directed.
QUALIFICATIONS
- Bachelor's degree
- Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software
- Under 1 years of related experience
- Business acumen and a sufficient understanding of business sales processes
- Sufficient understanding of core UL products / services for aligned industry to effectively generate quotes.
- Experience managing internal systems and data sources
- Strong communication and administrative skills
- English proficiency preferred.
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
ABOUT THE TEAM
There's nothing more fundamental than the air we breathe and the water we drink. Our rigorous testing processes help providers deliver these fundamental building blocks safely around the world. And with the rise of smart, connected homes, the work we do has never been more exciting - or more innovative. Whether it's light pollution, security systems or smart appliances, we work with commercial systems to ensure their performance and safety for people around the world. We're passionate about exploring new solutions and finding better ways to help create healthier, happier environments. Join our team and play an essential role in shaping safer futures.
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