The Associate Team Leader will manage daily operations, mentor junior team members, resolve client issues, and enhance support processes.
About the role:
Morningstar is seeking an Associate Team Leader to support our EMEA Level II Data and Product Support team in Madrid. This role is ideal for a proactive and client-focused professional ready to take the next step in leadership. You'll help coordinate daily operations, mentor junior team members, and ensure high-quality service delivery across Morningstar's platforms.
Key Responsibilities:• Support the team members in managing day-to-day operations of the Level II Support team in EMEA.• Act as a point of contact for escalated client issues, ensuring timely and professional resolution.• Coach and mentor entry-level support specialists, fostering a culture of learning and performance.• Collaborate with internal teams (Customer Success, Product, Sales, Development) to streamline support processes and improve client outcomes.• Monitor service metrics and contribute to reporting on case resolution times and client satisfaction.• Assist in refining SOPs and implementing process improvements based on client feedback and team insights.• Participate in global support initiatives to ensure consistent service standards across regions.
Qualification:• 2+ years of client service experience, preferably in financial technology or data services.• Demonstrated ability to manage client relationships and resolve complex issues.• Strong communication skills, both written and verbal, with a client-first mindset.• Experience mentoring or guiding junior team members.• Comfortable working in a metric-driven environment with a focus on continuous improvement.• Bachelor's degree in Business, Finance, or a related field.• Familiarity with Morningstar platforms is a plus.• Multilingual capabilities are highly valued.
Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
302_MstarEurServSL Morningstar Europe Services, S.L. Legal Entity
Morningstar is seeking an Associate Team Leader to support our EMEA Level II Data and Product Support team in Madrid. This role is ideal for a proactive and client-focused professional ready to take the next step in leadership. You'll help coordinate daily operations, mentor junior team members, and ensure high-quality service delivery across Morningstar's platforms.
Key Responsibilities:• Support the team members in managing day-to-day operations of the Level II Support team in EMEA.• Act as a point of contact for escalated client issues, ensuring timely and professional resolution.• Coach and mentor entry-level support specialists, fostering a culture of learning and performance.• Collaborate with internal teams (Customer Success, Product, Sales, Development) to streamline support processes and improve client outcomes.• Monitor service metrics and contribute to reporting on case resolution times and client satisfaction.• Assist in refining SOPs and implementing process improvements based on client feedback and team insights.• Participate in global support initiatives to ensure consistent service standards across regions.
Qualification:• 2+ years of client service experience, preferably in financial technology or data services.• Demonstrated ability to manage client relationships and resolve complex issues.• Strong communication skills, both written and verbal, with a client-first mindset.• Experience mentoring or guiding junior team members.• Comfortable working in a metric-driven environment with a focus on continuous improvement.• Bachelor's degree in Business, Finance, or a related field.• Familiarity with Morningstar platforms is a plus.• Multilingual capabilities are highly valued.
Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
302_MstarEurServSL Morningstar Europe Services, S.L. Legal Entity
Top Skills
Morningstar Platforms
Similar Jobs at Morningstar
Enterprise Web • Fintech • Financial Services
As a Data Research Analyst, you will ensure data accuracy, manage relationships with fund companies, and utilize project management methodologies for data analysis and process improvements.
Top Skills:
Excel
Enterprise Web • Fintech • Financial Services
The Associate AI Specialist assists in building and deploying AI models, supports data workflows, and collaborates with teams to deliver AI solutions.
Top Skills:
PythonPyTorchRScikit-LearnSQLTensorFlow
Enterprise Web • Fintech • Financial Services
The Associate Project Manager role involves supporting project lifecycle activities, collaborating with teams, and developing project management skills under guidance.
Top Skills:
AgileAsanaJIRAMicrosoft Office SuiteScrum
What you need to know about the Edinburgh Tech Scene
From traditional pubs and centuries-old universities to sleek shopping malls and glass-paneled office buildings, Edinburgh's architecture reflects its unique blend of history and modernity. But the fusion of past and future isn't just visible in its buildings; it's also shaping the city's economy. Named the United Kingdom's leading technology ecosystem outside of London, Edinburgh plays host to major global companies like Apple and Adobe, as well as a growing number of innovative startups in fields like cybersecurity, finance and healthcare.
