At EdgeTier, we empower customer care teams by seamlessly combining AI, automation, and human expertise. Our award-winning technology enables some of the world’s most innovative companies to deliver exceptional customer service while gaining deeper insights into their customers.
We’re on a mission to revolutionise customer service by embedding AI into every interaction, creating seamless and impactful experiences. Our cutting-edge solutions help high-volume B2C brands transform customer experiences by analysing and optimising every touchpoint.
This is an incredible opportunity, and we’d love for you to join us on this journey!
EdgeTier is looking for a Backend Engineer to join our growing team. You’ll work hands-on with a modern Python stack to build and improve the systems that power our customer analytics platform. This role sits at the heart of our engineering team, where you’ll collaborate closely with designers, product managers, and fellow developers to deliver reliable, scalable, and well-crafted software.
What you’ll do
Design, build, and maintain the APIs, services, and databases that drive EdgeTier’s core product.
Contribute to technical discussions and help shape architecture decisions.
Write clean, maintainable, and well-tested code.
Review pull requests and provide constructive feedback.
Collaborate cross-functionally with frontend, data, and product teams.
Take ownership of your work from design through release and monitoring.
Typical work breakdown
Developing new features: 40%
Reviewing pull requests: 20%
Fixing bugs and maintaining features: 15%
Discussing design and architecture: 10%
Testing/releasing features: 5%
Monitoring performance and logs: 5%
Improving developer tooling: 5%
What you’ll bring
3–5 years of professional experience with Python, ideally building web applications.
Solid understanding of SQL (PostgreSQL preferred) and experience with SQLAlchemy or a similar ORM.
Familiarity with REST APIs and backend architecture.
Strong collaboration and communication skills.
Ability to work independently while contributing to a team’s goals.
Nice to have
Experience with Flask (or FastAPI/Django).
Familiarity with AWS or other cloud environments.
Exposure to testing frameworks such as Pytest.
CI/CD experience (GitHub Actions or similar).
Some knowledge of Terraform or other infrastructure-as-code tools.
At EdgeTier, we’re passionate about building a team of high performers who believe in our mission. Guided by our four core values, we ensure these principles shape everything we do, including how we grow our team.
Be Accountable
Take ownership of your work and do it with integrity and to the best of your ability. Be honest about the challenges faced and tackle them head-on. Whether we win or lose, we learn and grow as a team.
Deliver Value to Customers
We focus on delivering real value to our customers. Our products are built to help them succeed, and we work to ensure it does. Solving problems and making things easier for our customers is at the core of everything we do.
Keep Growing
We’re always learning and improving, whether it’s getting better at what we do, learning something new, or making our products even better, we’re always pushing ourselves to embrace the challenge and get out of our comfort zone.
Have Craic & Be Sound
We’re passionate about what we do, but we also know how to have the craic (fun!). Being sound means respecting each other and creating a space where everyone can be themselves and enjoy coming to work.
Why you should join usBe part of an Irish company that's innovating and revolutionising the customer service industry globally!
We're humble, but have won lots of awards. #11 in Deloitte's Technology Fast 50, Sifted Europe's Fastest-Growing Startups, Wired Europe's Hottest Startups, Technology Innovation of the Year, + many more!
Everyone at EdgeTier shares in the success. We offer generous share options, and a bonus structure to round out each compensation package.
Keep Growing budget of €2,000 annually to spend on your professional growth and learning.
Enjoy your time outside of work with 23 days of annual leave in addition to annual company shut-down days, a fully paid sabbatical after 4 years of service, and increasing leave entitlements with continued tenure.
We invest in your health & wellbeing with health insurance, a bike-to-work scheme, and future security with a company-matched pension plan (for Ireland-based employees).
We mean business when it comes to having the craic. Join us for our legendary company get-togethers and off-sites!
EdgeTier provides a safe environment that encourages personal and professional growth, nurtures trust, facilitates the development of new values, and fosters long-lasting connections. We take great pride in being an Equal Employment Opportunity employer at EdgeTier. We are committed to a discrimination-free workplace and do not engage in employment discrimination based on race, religion, colour, national origin, ancestry, membership in the travelling community, physical disability, mental disability, medical condition, marital status, gender, gender identity, age, sexual orientation, or any other protected status. This policy encompasses all aspects of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
Thinking of using AI as a part of your job application? Please read our AI recruitment policy before you do.
Agencies: Please note that we have an internal sourcing model, and do not require agency assistance. Unsolicited CVs will not be accepted.
