Provide technical authority for Managed Services: develop and maintain automation, drive recovery improvements, support incident/change management, coordinate suppliers, validate use cases, and support server/application interconnections and user access.
Join our Team
About this opportunity:
We have an exciting opportunity for a Technical Authority Expert to join our dynamic team here at Ericsson. As a critical component of our Managed Services deliveries, the role aligns with the Ericsson Operations Engine's mandate. The position�s key responsibilities include offering technology leadership, domain expertise, and robust support throughout the entire cycle of Create, Sustain, and Evolve processes.
What you will do:- Develop and maintain automated solutions with a keen eye for potential problem sources.- Drive continuous improvement in our recovery processes.- Provide expert insight and knowledge to our support team and automated operations unit.- Share your domain expertise with the analytics and automation team to bolster case development and analysis.- Initiate and manage the change introduction impact analysis process.- Coordinate with external suppliers/partners in case of incidents.- Support server and application interconnections, focusing on user access management.- Meet Service Resource Fulfillment activities end-to-end including planning, execution, testing, reporting and logging.- Validate and execute developed use cases, extending knowledge sharing to domain support.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- Overall understanding of Automation?.- Network Functions Virtualization.- Troubleshooting skills.- Network Performance.- E2E Customer Experience.- Problem management.- Telecom Domain.- Ericsson Customer Experience Assurance (CEA) Competence.- Incident management.- MS TOP.- Customer Experience Improvement.- Service Request Fulfilment (OMS).- System Administration.- Data Security.
About this opportunity:
We have an exciting opportunity for a Technical Authority Expert to join our dynamic team here at Ericsson. As a critical component of our Managed Services deliveries, the role aligns with the Ericsson Operations Engine's mandate. The position�s key responsibilities include offering technology leadership, domain expertise, and robust support throughout the entire cycle of Create, Sustain, and Evolve processes.
What you will do:- Develop and maintain automated solutions with a keen eye for potential problem sources.- Drive continuous improvement in our recovery processes.- Provide expert insight and knowledge to our support team and automated operations unit.- Share your domain expertise with the analytics and automation team to bolster case development and analysis.- Initiate and manage the change introduction impact analysis process.- Coordinate with external suppliers/partners in case of incidents.- Support server and application interconnections, focusing on user access management.- Meet Service Resource Fulfillment activities end-to-end including planning, execution, testing, reporting and logging.- Validate and execute developed use cases, extending knowledge sharing to domain support.
The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- Overall understanding of Automation?.- Network Functions Virtualization.- Troubleshooting skills.- Network Performance.- E2E Customer Experience.- Problem management.- Telecom Domain.- Ericsson Customer Experience Assurance (CEA) Competence.- Incident management.- MS TOP.- Customer Experience Improvement.- Service Request Fulfilment (OMS).- System Administration.- Data Security.
Top Skills
Ericsson Operations Engine,Network Functions Virtualization (Nfv),Ericsson Customer Experience Assurance (Cea),Ms Top,Service Request Fulfilment (Oms),Automation,System Administration,Data Security
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