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Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Breakfast Supervisor at Conrad London St. James, you’re not just overseeing the seamless execution of daily banquet operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:
- Salary – £14.90 per hour plus an expected average annual service charge likely to be between £4,500 - £5,000, with opportunities to grow your career with Hilton.
- Incredible travel perks – Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.
- Food and beverage discounts – Receive 50% off food and beverage at participating outlets.
- Free meals on duty – Helping you stay energised throughout your shift.
- Generous holiday allowance – Enjoy 28 days' holiday including bank holidays, increasing with service.
- Own a piece of Hilton – Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.
- Pension scheme – Supporting you as you plan for the future.
- High street discounts – Access a range of exclusive savings through Perks at Work.
- Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).
- Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
- Career development opportunities – Grow with Hilton through learning and development programmes designed to support your personal and professional growth.
*Benefits availability may vary depending on Team Member location and terms and conditions of employment.
The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for.
• The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub
• The Hedgerow, the hotel’s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside
• Romy Gill at The Pem, a glamourous and elegant restaurant in the center of the hotel showcasing Indian cuisine using modern techniques
• The Orchard, for afternoon teas and lighter meals
• The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.
• Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.
Conrad London St James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalized service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.
Here's what you'll do during a typical day:
- Shifts generally starts at 6am
- Deliver exceptional guest service: Create a warm and welcoming breakfast experience by providing friendly, attentive service and ensuring guests start their day positively.
- Oversee breakfast operations: Supervise the smooth running of the breakfast service, ensuring all areas are fully prepared and service standards are consistently maintained.
- Ensure excellent presentation standards: Monitor the setup and presentation of breakfast buffets, dining areas, and service stations, ensuring they meet brand and quality expectations.
- Support team communication: Work closely with the kitchen and Food & Beverage teams to ensure efficient service, clear communication, and guest satisfaction.
- Maintain cleanliness and organisation: Ensure all breakfast areas are kept clean, stocked, and organised throughout service, with equipment stored correctly at the end of each shift.
- Lead and develop the team: Supervise, motivate, and support the breakfast team through coaching, training, scheduling, and performance management.
- Promote compliance and safety: Ensure adherence to all food safety, health and safety, hygiene, and licensing regulations while maintaining the highest standards of guest and team wellbeing.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
