Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
About the role
We are looking for a Business Analyst, Operations and Planning (Claims System Management), to join our growing team!
What you’ll do here:
Handle and resolve day-to-day system referrals from users in a timely fashion
Meet regularly with regional teams to review ongoing system issues
Monitor trends to identify opportunities for user training and system changes and enhancements
Act as the liaison between users, IT and other departments as required
Test system changes
Act as a subject matter expert for personal insurance systems
Consult on system functionality
Support in the analysis of business requirements for changes existing systems (Bug Fixes)
Perform any other duties relating to production support as assigned by your manager.
What you bring to the table:
Bachelor’s degree in Business Administration, or any combination of equivalent education and experience.
Minimum 2 years of relevant experience as business analyst
Knowledge of Claims systems (Contact 360/Contact Claims) (an asset)
Demonstrated strong ability to investigate and analyse problems of a technical nature
Good knowledge of Excel and Visio
Demonstrated ability to cope with change effectively.
Have initiative and is autonomous.
Skills for time and priority management.
Ability to manage multiple files at the same time.
Good communication skills (oral and written).
Knowledge of the Auto & Home insurance industry (asset).
No Canadian work experience required however must be eligible to work in Canada.
For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country
#LI-Hybrid
What we offer
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.
