Business Analyst - Financial Services

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

About Capco

Capco is a global technology and business consultancy, focused on the financial services sector. We are growing at fast pace in our Italian office, the opportunity for growth is large, accessible, and immediate. We are passionate about helping our clients succeed in an ever-changing industry. Capco is going through a significant growth journey, now is a very good time to join us as we expand our consulting team in Italy.

Role Description:

As a Business Analyst at Capco, you will work with leading banking clients on Core Banking transformation and evolution initiatives. You will collaborate closely with Business stakeholders, IT teams, and external vendors within complex project environments.

You will be responsible for gathering and analyzing business and functional requirements, producing structured functional documentation, supporting IT solution design, and contributing to system implementation, migration, and enhancement initiatives across Core Banking platforms.

As part of the consulting team, the Business Analyst will:

• Gather and analyze business and functional requirements related to Core Banking systems and general banking processes.
• Produce structured functional documentation (BRD, FRD, Use Cases, User Stories).
• Translate business needs into clear functional specifications for IT teams.
• Support the definition and assessment of IT solutions within Core Banking initiatives.
• Interface with Business stakeholders, IT teams, and third-party vendors to ensure alignment and delivery.
• Perform functional impact analysis and manage change requests.
• Support testing phases (SIT, UAT), including preparation of test cases and validation activities.
• Participate in project workshops and meetings, including sessions conducted in English.

Skills and Experience

To qualify for the role you must have:

• 3 years minimum experience in working as a Business Analyst for previous Banking and Consultancy experience
• Understanding of business process redesign concepts and process improvement techniques
• Proven experience in IT projects (system implementations, migrations, and enhancements)
• Strong knowledge of core banking processes (current accounts, payments, lending, customer master data, etc.
• Ability to translate business requirements into detailed functional specifications and experience producing structured functional documentation (BRD, FRD, test cases)
• Knowledge of project delivery methodologies (Waterfall and/or Agile)
• Proven stakeholder management skills, including the ability to engage with both technical and non-technical stakeholders
• Effective and flexible communication skills with the ability to communicate to a variety of audiences across business function and level and tailor messages appropriately
• Ability to work autonomously and manage activities independently
• Fluent English (both written and spoken)

Nice to have:

• Bachelor’s degree in economics or management engineering
• Agile Certification

Why join Capco?

You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

We offer:

• A work culture focused on innovation and building lasting value for our clients and employees
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
• A diverse, inclusive, meritocratic culture

Office location: Piazza Gae Aulenti 1, Milano (Garibaldi FS/ MM Garibaldi). Two days per week on site in a flexible environment that values remote working.

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