Business Operations Administrator

Job Title: Business Operations Administrator

Location: Edinburgh / Hybrid

Role type: Permanent  

Salary: £24,000

Who we are… 

We're an award-winning Testing Consultancy, focused on Quality Engineering, and we're on a mission to become the UK's #1. 

Over the past 6 years, we've redefined what quality and testing look like at 2i and to our clients. Born from a desire to view quality holistically across the entire SDLC, our Quality Engineers (QE's) are at the heart of delivering world-class consultancy services.  

Why Us? 

Proudly certified as a "Great Place to Work", 2i are the chosen employer of around 200 QE's and we're continuing our growth! We recently announced our eight-figure private equity funding injection as we aim to increase our revenue by more than £50m in the coming years, that is where you come in… 

What we’re looking for… 

We’re looking for people who let curiosity and interest lead them. We don't expect to have a team of "experts". What we do expect, is for #Team2i to be...

• Inquisitive 
• Open to challenging others and being challenged
• Taking initiative 
• Accountable 

Why this role?

• You'll have the opportunity to learn, grow and develop several onward career paths within 2i and beyond! This role provides a baseline of our core activities within Operations giving you a career platform.
• It's a key role within our newly formed Operations function where you'll be the point of contact for our new central Edinburgh office as an Administrator.
• Not only do you get the chance to put your multitasking, organisation, time management and attention to detail skills to great use, you'll be demonstrating these daily engaging in office management, client support & general administration.
• Like working face to face but also value WFH? We work in hybrid style meaning you get the best of both worlds! Our Operations team typically go into the office one day per week, however you'll be expected to maintain a consistent in-person presence for client meetings, events, and training sessions as required.
• If you already have commercial experience in Administration, Business Operations, Office Management and Client Support - great! If not, we provide on-the-job and ongoing training from an incredibly supportive team. What we're really looking for is someone eager to expand their commercial knowledge, have a hunger to understand the business and really want to develop themselves.

What about this role?

You will be a core part of our Business Operations Function reporting to our Senior Operations Partner, but there is tonnes of opportunity to work across the whole scope of Operations.

Office/Facilities Management:

• Liaise and manage relationships with stakeholders and suppliers.
• Room booking system owner and coordinator.
• General office admin/upkeep.
• Owner of the facilities management portal, handling queries and requests regarding catering requests, office supplies, maintenance issues, etc.
• Events and client visit physical support.

Business Operations Administration:

• Maintaining supply and demand data for each of our key accounts.
• Maintaining supply and demand data for new business opportunities.
• Governance and assurance of supply and demand data sheets including review of reports and chasing actions.
• Maintaining resource clearances for each account.
• Timesheet related activities such as upkeep of the tracker, internal timesheet system and end of month reconciliation task.
• Accurate data input, generating management information (MI) reports, and gathering critical information to support business operations.
• Support with tasks related to onboarding new starters.
• Client onboarding Admin.

IT Administration:

• Responsible for coordinating all IT equipment and ensuring the asset register is updated and maintained. 

Desirable Experience & Skills:

• Technical skills, including proficiency with Excel.
• Experience in accurate data entry and information management to support business operations.
• Excellent communication skills – written and verbal – and confidence to talk to different internal stakeholders at all levels of the Business.
• Strong prioritisation and organisation skills.

Personal Qualities:   

• You'll want to gain exposure across different business domains valuing breadth of experience to shape a well-rounded skillset. Don't worry! Full support across all areas of the business will be provided alongside on-the-job learning.
• You'll love that no day will be the same! Valuing variety at work will be key for this role, where you'll be happy to switch subject matters seamlessly.
• Highly tuned interpersonal skills are key with the ability to communicate with internal and external stakeholders with confidence, active listening and emotional intelligence.
• You love a process! Creating, following and implementing processes will be part of your daily role.

What we can offer you... 

• Career development pathways tailored for your personal and professional learning within 2i, giving clear direction for your career with us 
• 26 days of annual leave + the option to buy and sell holiday (up to 5 days) 
• Private Health Care + access to other mental health and wellbeing services including Gym Memberships, Counselling, Cycle to Work Schemes + many more 
• Individual and Company related performance bonus 
• Flexible working in a hybrid environment across the UK 

What if you are a partial fit? 

Curious? We want to hear from you! 

We don’t believe in the “perfect” hire. What we do believe in is the benefits of creating a team built of different perspectives, backgrounds, career paths and ways of working. What we value most are team players who are eager to take their growth into their own hands and utilise the people around them. 

Apply directly with your CV!