As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
The Alliances/Partner Operations Analyst role will be responsible for day to day operations supporting the rapidly growing CrowdStrike partner ecosystem as well as Crowdstrike Alliances/Partner leadership team and wider Alliances/Partner team. This role will have an emphasis on managing strong Salesforce data and partner program integrity with emphasis on our partner facing processes. While providing a seamless CrowdStrike experience for our partners, the successful candidate will have the ability to constantly improve our operations, build scalability and be the partner advocate.
What You'll Do:
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Partnering with Regional Head of Alliances/Partner Sales and their leadership team with emphasis to assist with Channel strategy with data led insights into trends, gaps and opportunities to execute the plan.
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Continuous enablement of wider Alliances/Partner team to ensure seamless execution of partner related processes and initiatives.
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Managing day-to-day operational tasks to support Partners, Partner Managers, and Sales teams.
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Good level of understanding and interpreting of data and ability to prepare metrics and KPIs that are shared with management on a regular basis.
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Managing partner onboarding and compliance support. Assisting with more complex contractual cases.
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Ensuring all partner deals are properly categorized and correct partner attribution is tagged. Regional deal support.
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Advising on process enhancements and liaising with IT and technical teams.
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Participating in QBRs to ensure processes are aligned with the needs of the business and provide recommendations for the future.
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Instituting best practices and scalable processes including data flow.
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Identifying opportunities to constantly improve and streamline processes, especially as the partnership model expands. Aligning with cross-functional teams to ensure positive user experience for our partners.
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Implementation of new processes and process enhancements within the EMEA region.
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Delivering regular enablement sessions for wider Alliances/Partner sales teams. Onboarding of new hires. Managing knowledge transfer and training materials.
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Ability to optimize and prioritize tasks, including training shared services teams, and acting as a point for escalation within the EMEA region.
What You'll Need:
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Bachelor's degree
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Minimum 3 years of Partner / Channel Operations experience
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Strong analytical background and ability to flush out anomalies
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Be a self-starter, detail and process oriented, and operationally-minded
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Excellent presentation and communication skills
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Expertise in business applications including Excel, PowerPoint, Salesforce and BI
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Ability to work in a fast-paced environment and manage through ambiguity and change
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Language requirements: Fluent in English, with German or Spanish language skills a plus
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Benefits of Working at CrowdStrike:
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Remote-friendly and flexible work culture
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Market leader in compensation and equity awards
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Comprehensive physical and mental wellness programs
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Competitive vacation and holidays for recharge
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Paid parental and adoption leaves
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Professional development opportunities for all employees regardless of level or role
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Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections
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Vibrant office culture with world class amenities
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Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
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