Case and Workflow Product Manager

Case and Workflow Product Manager     

Division – Business Directed Change, Controls, Capabilities and Frameworks

Salary - National (Edinburgh and Leeds) ranging from £72,100 to £85,000 and London £79,300 to £92,000 per annum (Salary offered will be based on skills and experience)

About the FCA

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.

Across the FCA, we use Salesforce as our core regulatory case management platform. It sits at the heart of many of our critical regulatory workflows, with c.2500 users of the platform, and c.450,000 cases being managed a year.

The Controls, Capabilities and Frameworks (CCF) Directorate drives excellence within the operational frameworks of Supervision, Policy and Competition (SPC), the FCA’s largest front-line Division. We act as the single point of contact for central FCA functions, and work across SPC’s 12 Directorates, and more than 1500 colleagues, to deliver consistent, compliant, and efficient ways of working.

We’re looking for a talented business product manager to join the Business Directed Change (BDC) department in CCF. The department leads strategic projects that accelerate the FCA’s ambition to become a more data-led and outcomes-focused regulator, supports business-led product ownership for technology enabled transformation, and provides Salesforce service and support to all FCA users.

Successful candidates will be responsible for transforming and continuously improving our regulatory case management workflows. They will be a strong leader, with a background in product management. They will have experience of working with Salesforce, demonstrate excellent stakeholder management and communication skills, and have a track record in delivering user-centred innovative solutions to business problems.

The role will report to the Head of Business Directed Change in SPC, and work closely with our Data, Technology and Innovation (DTI), and SPC frameworks teams. It is to be the first business-led Case Management Product Manager role and is key to ensuring our Regulatory Case Management Service evolves in a strategic way, that it is fit for purpose and meets business needs.

What will you be doing?

• Lead the case and workflow Product team - inspire, develop, and manage the team, ensuring they have the skills and support to excel; be a role model and leader

• Own our Supervision case management product - drive continuous improvement in line with business needs and a user-centred design ethos, prioritise change delivery to drive best value, drive delivery and adoption

• Provide SME input into portfolio level change programmes/projects that impact case management through governance forums, requirements gathering, design and implementation - use data to make evidence-based design choices, ensure changes align with frameworks/ guidance and drive greater efficiency, effectiveness and compliance

• Support development of the case management strategy and roadmap - engage a range of internal stakeholders to understand the priorities for our regulatory case management service and how it supports delivery of the wider FCA Strategy, build and maintain strong relationships with business stakeholders to ensure that service delivery meets expectations

• Support the set-up of a new Regulatory Case Management Service (RCMS) and embedding of a new business-led product ownership model - including set-up of the case and workflow product team, establishing new ways of working, building artifacts to facilitate effective governance, product management, and measurement of value, adoption and compliance

• Share/collaborate with colleagues across the organisation to build a broader understanding of product management concepts and best practice - provide coaching and support as required, support the set-up of a case management community of practice, champion innovation and best practice

What will you get from the role?

• Opportunity to develop a deep understanding of how the FCA and Supervision operate and apply cross-FCA standards of best practice to the delivery of digital products into SPC

• Opportunity to shape the future of our Regulatory Case Management service – supporting delivery of an integrated regulatory model and driving real improvements in user experience, efficiency and effectiveness

• Be a key driver of new “digital agile” ways of working which will change how the FCA operates – this role is at the forefront of new business-led product ownership and agile disciplines

• Opportunities to engage with a range of senior stakeholders on high profile and strategically important programmes of work

• Opportunity to work in a collaborative, learning environment with a team of talented and motivated colleagues

Which skills are required?

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here)

Minimum

• Prior product management experience

• Prior agile digital delivery experience

• Prior people management and leadership experience, including setting up and managing business-led product teams; able to lead teams through ambiguity and in ‘start up’ mode, able to establish new ways of working

Essential

• Proven track record of successful delivery and making good judgements, including under pressure, in a mature Product-led organisation

• Excellent relationship management and communication skills, with a proven ability to build trust, effectively manage a range of stakeholders and operate with credibility

• Process improvement and change delivery experience, including business case development, ability to translate high level outcomes into tangible delivery, land change effectively and measure value delivered

• Experience working with Salesforce products and on case workflows, with an understanding of systems and data architectures, and user centred design practices

• Innovative and pragmatic thinker, able to engage constructively and challenge established approaches, seek new user-centred solutions to business problems (leveraging new technologies)

• Excellent analytical skills, able to think clearly and rigorously about how best to assess operational risk and readiness and reach pragmatic evidence-based decisions

• Strong team player and coach, able to explain issues clearly and concisely, work effectively with others to achieve positive outcomes, and build the skills required within blended teams to deliver required outcomes

• Intellectually curious and resilience, able to thrive in a changing environment

Our Values & Diversity

We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.

Did you know? 50% of our Executive Committee were the first in their family to attend university.

The FCA is committed to achieving greater diversity across all levels of the organisation. Given this, we particularly welcome applications from women, minority ethnic, disabled, and neurodivergent candidates for our Manager role.

Benefits of working at the FCA

• 28 days holiday per year plus bank holidays

• Hybrid working (work from home up to 60% of your time)

• Private healthcare with Bupa  

• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)  

• Life assurance of eight times your basic salary  

• Income protection  

We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.

We welcome applications from candidates who are looking for flexible arrangements.  Many of our staff work flexibly including working part-time, staggered hours, and job shares.  We can’t promise to give you exactly what you want but we can explore what might work best for both sides.

Follow this link to see what life is like at the FCA - Life at the FCA

Application Support

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.

Useful Information and Timeline

• This role is graded as Manager, Regulatory

• Advert Closing Date:  Wednesday 23rd April (midnight)

• First Round Competency Based Interview: w/c 28th April and 5th May

• Psychometric Assessment: To be completed w/c 12th May

• Final Interview: w/c 19th May

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time. 

Got a question?

If you are interested in learning more about the role, please contact: 

For internal candidates: please speak to Lauren Pyrah on [email protected]

For external candidates: please speak to Steve Christopher on [email protected]

Applications must be submitted through our online portal. Applications sent via email will not be accepted.