Flexible hours 8am – 4pm and 9am – 5pm Mon - Fri
Work close to home in our Welshpool office (parking provided) as well as from home
We provide training, development and support to set you up for success from Day 1
With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”
We are looking for a Claims Specialist to join our established and high preforming Motor Assessing team at our Welshpool office.
On a daily basis this role will be accountable for providing administrative support and act as a referral point to the Motor Assessors and Motor Assessing Managers whilst ensuring a consistent delivery of insurance claims services to our members.
This is achieved by having great conversations over the phone and by accurate information recording on our systems.
We currently have multiple opportunities available including 1 x Full Time Maximum Term Contract (or secondment) until January 2026 (with possible extension) and 1 x Full Time Permanent position.
What will you be doing?
Deliver exceptional service to members, third parties and service providers on claims enquiries and lodgement referrals via multiple channels throughout the insurance claim
Manage assigned caseload in line with best practice procedures
Manage the motor vehicles salvage operations, including all cleared vehicles to be sold through the appropriate and authorised channel
Enable the release of salvage vehicles for auction and arranging the disposal of total losses
Explain total loss process including processing timeframes to members to manage expectations
Provide reliable and accurate correspondence on total loss claims
Support single vehicle claims and acting as a point of contact for external assessors and repairers
Assist motor claims settlement follow up actions, reviewing assessment reports and case notes to support a prompt settlement.
What are we looking for?
An eagerness to learn, we will train you in all the technical aspects of the role, no previous insurance experience is needed!
Strong computer literacy skills and the ability to learn new systems
Strong verbal and written communication skills
Good customer service skills and a high attention to detail
Experience in conflict resolution and negotiating
Time management skills
Commitment to putting members at the centre of everything you do
What can we offer you?
A workplace culture where our people feel valued, respected and empowered
RAC recognise the value of flexible working arrangements to help you achieve a balance between work responsibilities and personal commitments. We support a mix of on site and remote working where applicable.
Be part of a purpose led organisation that gives back to the WA community
An environment that values ongoing career development
Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
Opportunities for community engagement and corporate volunteering
Our supportive environment includes continuous on-the-job coaching, regular development reviews, and access to RAC’s wide range of learning resources to assist you in your career development goals.
Apply now by attaching your resume to showcase what you can bring to the team.
Applications Close Tuesday 30th September 2025.
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