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Company Description
Expert Institute is the nation's leading expert consulting and insights platform, helping plaintiff firms win more cases and increase their profitability. Established in 2010, Expert Institute has supported over 5,000 firms nationwide across all areas of practice.
We connect litigators with top industry experts, innovative litigation research, physician consultations, and comprehensive due diligence — all delivered through our SaaS platform, Expert iQ. Leveraging proprietary data and analytics, we give plaintiff firms a winning edge.
Job DescriptionAbout the Role
As a Client Advisor, you'll be a crucial link between Expert Institute and our attorney-clients, directly impacting case outcomes through expert witness selection and strategic consulting. This role combines legal analysis, client service, and project management in a fast-paced, technology-driven environment.
Key Responsibilities
Strategic Client Partnership
Lead comprehensive case intake conversations with attorneys
Analyze case theories and develop targeted expert witness search strategies
Translate complex legal needs into actionable research parameters
Project Management
Oversee end-to-end client engagements across multiple service lines
Track and monitor client usage across the extent of a client’s contract
Ensure timely delivery and exceptional quality of all deliverables
Relationship Management
Build and maintain strong relationships with attorney clients
Present findings and recommendations to key stakeholders
Proactively identify and resolve potential challenges
Serve as a trusted advisor throughout the litigation process
Qualifications:
Bachelor of Science or Bachelor of Arts
1-3 years of client or customer service experience
Exceptional attention to detail and commitment to accuracy
Strong analytical and critical thinking abilities
Demonstrated ability to work independently in a fast-paced environment
Outstanding written and verbal communication skills
Proven track record of meeting deadlines and managing multiple priorities
Natural problem-solver with a creative approach to challenges
Previous experience in legal, research, or professional services industries
All your information will be kept confidential according to EEO guidelines.
