Job Description
You're self motivated with strong attention to detail, you have found the right team in this is a dynamic environment.
As a Client Service Analyst in Client Service & Implementations you will be responsible for ensuring client satisfaction through quality service and coordinating client needs with other functions as required. You will provides active support, by telephone or email, necessary to solidify and expand acquiring relationships with corporate merchant accounts through the use of relationship development, effective communications, written and verbal, as well as problem solving skills.
Job Responsibilities:
- Serve as a customer contact (by telephone or email) to support day to day needs such as setting up online reporting, troubleshooting technical and systemic issues, and business expansion.
- Utilize Client Relationship Management (CRM) solution to track correspondences and results.
- Respond to inquiries and problems directly from key contacts.
- Navigate systems and tools, and partner with cross-functional teams to solve client problems.
- Offer feedback and participate in projects for process improvements.
- Ensure accurate and timely responses to maximize individual scorecard potential.
- Treat every client interaction as an opportunity for customer retention and demonstrating the value of Merchant Services.
Required Qualifications, Skills and Capabilities
- Bachelor's degree or the equivalent in business administration, accounting, marketing, or other related fields. In lieu of degree, may have relevant work experience.
- 2 years of client relations, customer service or other related field.
- Understand multiple complex systems and processes.
- Knowledge of computer software systems including work processing.
- Proficient in Excel and able to follow through with simple automation such as data filtering, formatting and reset to template.
- Build and maintain professional and productive relationships with peers, colleagues, and customers.
- Effectively communicate both verbally and via written correspondence in a polished and professional manner in all interactions.
- Have strong organizational skills with the ability to prioritize effectively to meet deadlines.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
