Company Description
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries.
Today, we’ve digitized payments for more than 4,000+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we’re just getting started!
With over 1,300+ global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description
The Opportunity:
We, at Flywire, are looking for a forward-thinking, motivated, and hardworking Client Success Manager to help with the delivery and execution of our solution to our new and existing DMCs and luxury accommodations in the EMEA region. The Flymate will need to be fluent in English and Italian. This individual should be a phenomenal teammate, interested in building a new business unit, and be motivated by success.
The Client Success Manager will work with the Travel Sales team and management in the execution of strategies and tactics designed to increase growth of the our current client base, improve client retention, upsell to increase revenue, identify opportunities for improvement, provide accurate and timely issue resolution and assure clients utilize Flywire’s Payment Solution. This includes:
- Building and maintaining strong relationships and communication within exiting Travel business client accounts
- Creating the ideal strategy for each Travel business client to maximize money moved and increasing revenue through up-selling
- Providing clients with analytics and additional reporting mechanisms
- Working with existing business team to build out standard methodologies for client on-boarding
- Strategic Consultation - Become a payment expert for our merchants, delivering expertise, education, leadership and guidance to merchants on their global payments strategy. Also provide a feedback loop for The Client, by gathering merchant’s feedback, evaluating the evolution of merchant needs, and communicating these to product and management personnel.
- Developing and maintaining a current knowledge and understanding of all services provided by Flywire and maintaining, at all times, a professional and ethical relationship with Travel clients when representing Flywire
- Execution and results oriented - A strategic thinker with excellent project management skills and the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision.
Qualifications
Here’s What We’re Looking For:
- 3+ years of relationship management, account management experience or similar role
- Fluent in English and Italian
- Experience in inside sales, handling customer objections and leading customer relationships
- Proven track record of strengthening and growing new and existing client relationships
- Excellent interpersonal, analytical and planning skills
- Proficient presentation skills: ability to address all levels including senior executives
- Salesforce, GSuite, Jira, Slack, Looker, Smartsheet experience is a plus
- Candidate will need to support clients across Europe time zones
- Willingness to travel 25% of the time
Additional Information
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
