Colleague Enablement Lead Manager - Product Strategy & Operations

At Nationwide, we know that a brilliant customer experience starts with an exceptional colleague experience. We're looking for a driven and strategic Colleague Enablement Lead Manager to join our newly formed Product, Strategy & Operations team, where you'll have the opportunity to shape colleague engagement, capability and culture across Retail Products, making a visible impact on both our people and business performance.

This is a varied, high-profile role where you'll partner with senior leaders and ExCo stakeholders to deliver colleague enablement programmes that support learning, development, recognition, inclusion, engagement and social impact. You'll lead across multiple workstreams, including workforce planning, communications, recruitment, organisational change, colleague events, people data and insights, budget management, and leadership reporting. Using data to identify trends and opportunities, you'll help drive strategic plans that strengthen colleague experience, build capability and create a high-performing culture.

Joining us at an exciting time of growth and transformation, you'll be part of a collaborative team with the opportunity to influence at a senior level, broaden your experience and leave a lasting mark on how we support our colleagues. If you thrive in a fast-paced environment, enjoy building strong relationships and have a proven track record of delivering large-scale people initiatives, this is an opportunity to make a real difference while helping shape the future of Retail Products at Nationwide.

We are happy to consider flexible working approaches to help you perform at your best.
 

The working hours (per week) for this role can be between 28 and 35 hours.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works. 

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

You'll play a key role in supporting the Retail Products colleague enablement agenda, partnering with business leaders, the People Function and the central Retail Colleague Enablement team to ensure colleague initiatives are aligned to strategic priorities and deliver meaningful outcomes. Working across a wide range of people focused activity, you'll help create an environment where colleagues can develop, perform at their best and thrive through periods of growth and change.

Building strong relationships across the organisation, you'll support the delivery of complex people initiatives from concept through to implementation, ensuring effective governance, risk management and stakeholder engagement throughout. Using colleague feedback, engagement insights and people data, you'll help shape initiatives that enhance capability, strengthen inclusion and diversity, improve productivity and develop critical skills, while maintaining oversight of workforce planning and budget management.

This is an opportunity to influence at all levels, support senior leaders through change and help shape the future colleague experience. By keeping the colleague voice at the heart of decision-making, you'll drive initiatives that create a more engaged, capable and high performing workforce, ultimately contributing to Nationwide's ambition of delivering a simply brilliant customer experience.

About you

We're looking for someone who combines strategic thinking with hands on delivery and can demonstrate a strong track record of driving colleague focused initiatives in a fast-paced environment. You'll be comfortable working across multiple priorities, influencing senior stakeholders and using data and insight to shape meaningful outcomes.

As a minimum, you'll have:

• Proven experience designing and delivering large scale colleague enablement or people programmes

• Strong financial and workforce management experience, with demonstrable responsibility for FTE planning, budget tracking, workforce costs and resource management

• Excellent project and programme management skills, with the ability to manage multiple priorities, deliver at pace and drive successful outcomes in complex environments

• Strong analytical and problem-solving capability, with experience using people data, engagement insights and workforce metrics to identify trends, inform decisions and develop strategic action plans

• Outstanding stakeholder management and influencing skills, with a proven ability to build effective relationships and collaborate across senior leadership teams and cross-functional groups

• Strong communication and facilitation skills, with experience creating and delivering impactful presentations, colleague communications, workshops and engagement activities

• A proactive, solutions-focused mindset, with the ability to challenge constructively, lead through change and deliver initiatives that enhance colleague experience, capability and performance

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident  

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.  

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.  

Apply safely with Nationwide 

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam. 

Please note that should you be successful in securing this role, the job title on our internal systems will be Colleague Enablement Lead Manager.