Job Description
Operations Control Manager - Chase UK
At JPMorgan Chase & Co., we are customer-obsessed and always open to innovation, working with passionate team members to build the bank of the future. Our team, central to the development of Chase & Co., seeks critical thinkers who are solution-oriented, commercially minded, and customer-focused. We value a diverse and inclusive culture, and are looking for intellectually curious team members eager to expand their skills. Your work will significantly impact our company, clients, and business partners
As a Vice President within Controls Management you will lead the controls agenda across a number of focus areas in the Operations space, namely Daily Banking and Banking Operations. You will partner closely with Operations teams and wider business areas as appropriate for example Product, Risk, Audit, Compliance. You will engage the business in managing risk and improve the customer experience, ensuring that the appropriate controls are embedded in the relevant business processes and customer journeys.
Our team is at the heart of the continued build of Chase & Co., focused on developing offerings that put the customer at the center. We are looking for critical thinking, solution-oriented, commercially minded, customer-focused individuals, used to working in an agile environment who want to be a part of a diverse and inclusive team.
Culture is as important to us and we are looking for intellectually curious, passionate individuals who would like to expand their skills. Your work will have a positive impact, both on us as a company, as well as our clients and our business partners.
The Role
As a Vice President within Controls Management, you will lead the controls agenda across a number of focus areas in the Operations space. You will engage and build relationships with the business, to create innovative solutions to manage risk and improve the customer experience, ensuring that the appropriate controls are embedded in the relevant business processes and customer journeys.
Job responsibilities:
- Manage and prioritise control-related activities, including risk event data occurrences and new business initiatives such as new product offerings or regional expansion
- Develop and support a proactive risk and control culture within our digitally-driven business, through collaboration with peers
- Execute proven risk and controls strategies including end to end process reviews, risk identification and assessment, control design, Issue management
- Overlay your technology, process management and operational risk skills to develop, maintain and test operational controls
- Review and analyse related data points (e.g. KRIs/KPIs) to proactively identify existing and emerging operational risks to business-related risks, processes, programs and strategies
- Partner effectively with colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions to drive consistent and rigorous operational risk practices
- Holistic reporting to key governance forums on the Operations risk profile
- Leadership of associate control managers aligned to firm and function priorities
Required qualifications, capabilities and skills:
- Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate the operational risk and control environment in conjunction with business partners
- Excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
Preferred qualifications, capabilities and skills
- Financial service experience in controls, audit, quality assurance, risk management, or compliance preferred
- Leadership Experience desirable
When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 20 technology centres worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package.
J.P. Morgan is an Equal Opportunity Employer.
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About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
