The role involves owning the CRM product roadmap, collaborating with teams to enhance user experience, and strategizing based on user data. Requires experience in B2C products and CRM platforms.
Are you a data-driven Product Owner with a passion for CRM automation and MarTech? As part of our Player Experience Product Area, you will own your domain.
Location: St Julian's, Malta
Responsibilities:
- Take full ownership of the CRM’s quarterly product roadmap, setting clear priorities and driving maximum value for the business, ensuring alignment with regulatory requirements and global best practices.
- Work closely with your dedicated cross-functional development team to drive the evolutions of your domain to improve customer communications and deliver a seamless and hassle-free user experience (UX).
- Define and document high-quality User Stories and Acceptance Criteria in collaboration with stakeholders and the Design team.
- Actively participate in ceremonies and work closely with your squad and other departments to refine processes.
- Stay ahead of market trends by analysing quantitative and qualitative user data to validate your product strategy.
- Partner with other Product Owners and internal departments to align on a unified company vision and project goals.
- Provide regular updates on the product roadmap, lead demo/feedback sessions, and manage delivery expectations across the organization.
- Map the CRM player journey and on-site communications in collaboration with stakeholders and your squad, to elevate the overall player experience.
About you:
- Minimum of 3 years of Product Ownership experience, ideally within B2C customer-facing products.
- Solid grasp of UX and a track record of managing CRM platforms across diverse markets or industries.
- Speak and Write fluently in English who thrives in international, multicultural environments.
- Able to bridge the gap between technical squads and business stakeholders with ease and excellent presentation skills.
- Possess a solution-focused mindset and rely on quantitative and qualitative data to make informed decisions and drive product value.
- Previous experience in Online Betting/Igaming and hands-on familiarity with Xtremepush would be an advantage.
- Technical understanding to speak the language of developers and navigate complex integrations comfortably would be an advantage.
What’s In It for You?
- Competitive salary + bonus scheme
- Hybrid working model with flexibility between home and office
- One-time bonus to help you set up your home workspace (we are truly hybrid)
- Work remotely for up to 40 days per year from anywhere in the world
- Private health insurance and a flexible wellbeing allowance for initiatives that support your wellbeing.
- Complimentary lunch on select days, as well as great in-office events happening throughout the week.
- Fun quarterly team events and social gatherings
A Bit About ComeOn Group
We’re a global iGaming business, home to a portfolio of exciting casino and sportsbook brands across various international markets. With 500+ talented employees across 7 locations, we’re committed to creating safe, innovative, and fun experiences for our players.
We’re proud to be a diverse team and an equal opportunity employer. All applications are considered fairly and with respect.
Want to know more about us? Just visit our website www.comeon-group.com or any of our social media channels to take a deep dive into our culture!
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