Customer Account Manager

Proactis Tenders Direct is a market-leading tender notification service in Europe and the UK’s most accurate public sector tender alert service.

We guarantee that tenders are never missed again. We don’t rely on automated systems, AI or CPV codes, instead, our team of Sourcing and Classification Specialists source and review all UK & ROI low value tenders and all high value OJEU notices.

Our collective team, from Customer Experience Managers to Software Developers, has a combined experience of over 200 years, and each member plays a vital role in ensuring the best service.

The primary purpose of the Customer Account Manager (CAM) role is to develop and manage relationships with an agreed set of Tenders Direct UK (TD) customers by providing effective proactive and reactive support to their customers. The Account Manager helps to define and implement effective customer care processes and measures to maximise customer retention levels and cross-sell / upsell activities, in line with PTL business objectives. 

Working within the TD team the CAM is responsible for their named customers and ensuring these customers obtain the most value and best customer care/experience possible in line with agreed KPI’s and targets. Working closely with colleagues in their own team and other PTL functions they actively leverage their combined knowledge to contribute to ongoing product development and monitor competitor activity.

At least 12 months experience working in a Customer Service / Account Management role

Experience of being comfortable working in an environment that utilises targets and KPIs

Highly developed telephone & email communication and computer skills, and ability to use web-based system

Why work with us?

• Investment in your learning & development
• Opportunity to progress within the company.
• Competitive Commission structure
• Enhanced company Maternity, Paternity & Adoption leave
• Private medical insurance
• Company Healthcare
• Volunteering days
• Electric Vehicle Salary Sacrifice Scheme
• Strong company values 
• Become part of collaborative team