The Customer Advocacy Intern will support customer marketing programs, engage with customers, assist teams, and contribute to content creation and analysis.
Available location(s): Austin, Texas, San Francisco, CA
About the Role
The Customer Advocacy Intern will support the team responsible for building, managing and growing customer marketing programs. Reporting to the Head of Customer Advocacy, the ideal candidate will be interested in a focus on both customer engagement and scaling customer programs in high growth SaaS companies. This is a fantastic opportunity to join a high growth company with a mission to help build a better Internet. You will shadow the Customer Advocacy Managers cross functionally and globally in building customer participation with enterprise customers across many industries and partnering closely with stakeholders in Sales, Customer Success, Marketing, Product, and PR/AR.
The candidate is an entry level intern who will work closely with the global Customer Advocacy team, who are driving all Customer Marketing and Customer Advocacy programs. Success is measured by the ability to drive forward efficiently and at the speed of the business, focused on quantity and quality of content, deep engagement with top accounts, brand equity, and levels/titles of participating customers.
The main projects are:
Customer References:
Support and fulfill sales 1:1 and RFP requests for customer references working across customer advocacy and account teams
Manage/track customer references requests via customer marketing tools
Support customer reference requests from key stakeholders across events, campaigns, product, analyst, and public relations teams
Customer Advocacy:
Qualify, develop and maintain a targeted pipeline of strategic customer relationships
Manage and qualify incoming nominations
Contribute to the development of high quality, world-class customer story content
Advisory Boards and Councils:
Shadow the process and contribute to our customer advisory boards/councils
Coordinate across many teams and executives, pre/post event success
Develop documents and reporting pre/post event
Assist in onsite, in-person, best-in-class customer experiences
Responsibilities
Skills & Qualifications
Compensation
Compensation may be adjusted depending on work location.
You can check out our internship blogs to learn more about our program and hear directly from our past interns.
About the Role
The Customer Advocacy Intern will support the team responsible for building, managing and growing customer marketing programs. Reporting to the Head of Customer Advocacy, the ideal candidate will be interested in a focus on both customer engagement and scaling customer programs in high growth SaaS companies. This is a fantastic opportunity to join a high growth company with a mission to help build a better Internet. You will shadow the Customer Advocacy Managers cross functionally and globally in building customer participation with enterprise customers across many industries and partnering closely with stakeholders in Sales, Customer Success, Marketing, Product, and PR/AR.
The candidate is an entry level intern who will work closely with the global Customer Advocacy team, who are driving all Customer Marketing and Customer Advocacy programs. Success is measured by the ability to drive forward efficiently and at the speed of the business, focused on quantity and quality of content, deep engagement with top accounts, brand equity, and levels/titles of participating customers.
The main projects are:
Customer References:
Support and fulfill sales 1:1 and RFP requests for customer references working across customer advocacy and account teams
Manage/track customer references requests via customer marketing tools
Support customer reference requests from key stakeholders across events, campaigns, product, analyst, and public relations teams
Customer Advocacy:
Qualify, develop and maintain a targeted pipeline of strategic customer relationships
Manage and qualify incoming nominations
Contribute to the development of high quality, world-class customer story content
Advisory Boards and Councils:
Shadow the process and contribute to our customer advisory boards/councils
Coordinate across many teams and executives, pre/post event success
Develop documents and reporting pre/post event
Assist in onsite, in-person, best-in-class customer experiences
Responsibilities
- Collaborate with the GTM teams to develop and execute customer marketing strategies that align with business goals.
- Support the research, writing, and editing of engaging case studies, customer interviews, and other marketing collateral.
- Learn and support marketing and customer advocacy tech stack.
- Contribute to planning and brainstorming sessions, bringing creative ideas and new efficiencies using AI to the table.
- Support the team in analyzing advocacy activity performance and identifying opportunities for improvement.
- Contribute to monthly and quarterly reporting, including newsletters
Skills & Qualifications
- Currently pursuing a degree in Journalism, English, Marketing, Communications, or a related field.
- Available for a full-time 12-week internship, working from our Austin or San Francisco office 3-5 days a week during the summer (May-Aug).
- A strong portfolio showcasing your writing samples across different formats (e.g., blog posts, articles, essays).
- Ability to write clearly, concisely, and adaptably for various digital platforms and audiences.
- Strong project management skills.
- Strong research skills and a keen eye for detail.
- Excellent communication and collaboration skills.
- Curiosity and a proactive approach to learning and problem-solving.
- A passion for technology and its impact on the internet is desirable.
Compensation
Compensation may be adjusted depending on work location.
- Estimated hourly pay of $24/hour.
You can check out our internship blogs to learn more about our program and hear directly from our past interns.
Top Skills
AI
Customer Marketing Tools
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