Customer Implementation Specialist

Job Description
Amazing Career Moments Happen Here
Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we're not just redefining what's achievable; we're creating a place where amazing career moments are made possible.
Position Overview
We're searching for a Business Analyst- Insurance Classification and Implementation to join our Activation Services team in a remote role. To keep us headed in the right direction, we're looking for people who understand winning is a team sport, who value and seek to learn from our team's diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.
What You'll Do

• Analyze and map relationships between NAICS, ISO, SIC, NCCI, and other insurance-specific classification frameworks to support underwriting, rating, eligibility, and product logic.
• Identify common operational, exposure, and risk characteristics that tie together disparate classification standards.
• Create and maintain authoritative mapping documentation, decision rationales, and supporting artifacts for internal and external use.
• Translate real-world business descriptions into accurate industry classifications across multiple standards.
• Assess edge cases where businesses do not cleanly align to a single class code and recommend defensible classification approaches.
• Serve as a subject-matter expert when working with carriers, bureaus, vendors, and partners on classification logic and alignment.
• Persuasively communicate classification rationale, especially in scenarios involving disagreement, regulatory sensitivity, or underwriting impact.
• Facilitate working sessions to align classification approaches and gain consensus across organizations with differing incentives or interpretations.
• Advanced ability to synthesize multiple classification systems and identify shared risk, exposure, and operational attributes.
• Strong data analysis and documentation skills, including the ability to clearly articulate "why" behind classification decisions.
• Comfort working with structured data, APIs, schemas, or rule-based systems that consume classification inputs.
• Strong understanding of how classification decisions impact underwriting appetite, pricing, coverage eligibility, and regulatory compliance.
• Ability to balance theoretical classification definitions with practical insurance outcomes.

We're Excited to Learn More About You
Your experience may include:

• 5+ years of experience in the insurance industry, preferably in Commercial Lines, Workers' Compensation, or Small Business insurance.
• Hands-on experience working with NAICS, ISO, SIC, and/or NCCI class codes in underwriting, rating, analytics, or product design contexts.
• Exposure to carrier underwriting guidelines, eligibility rules, or bureau filings where classification accuracy is critical.
• Experience interpreting real-world business operations (e.g., mixed operations, ancillary services, multiple revenue streams) for insurance purposes.
• Prior experience in roles such as Business Analyst, Product Analyst, Underwriting Analyst, or Insurance Data Analyst.

You may have other skills or credentials, including:

• Experience working directly with insurance carriers, carrier partners, or third-party data providers.
• Familiarity with regulatory or compliance considerations related to classification and rating.
• Experience supporting API-driven or data-platform products where classification logic is embedded in automated decisioning.

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!
When You Join Team Applied, You Can Expect:
A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.
A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/
Our targeted starting base salary in the United States for this position ranges from $55,000 - $90,000 USD. To determine a new team member's starting pay, we consider a variety of factors, including someone's depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission.
Your Security Matters: Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.
AI Utilization
We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, candidate screening, interviews, and final decisions are conducted by real humans.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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