Peoplefluent Logo

Peoplefluent

Customer Operations Manager

Reposted 19 Days Ago
In-Office
London, Greater London, England
Mid level
In-Office
London, Greater London, England
Mid level
The Operations Manager will improve company operations by analyzing metrics, optimizing systems, ensuring compliance, managing human resources, and enhancing profitability through strategic initiatives.
The summary above was generated by AI
About the Operations Manager position

We are looking for an experienced Operations Manager to help us with planning, directing and coordinating our company’s operations. Your responsibilities will include improving efficiency, performance, productivity and profitability using effective approach and tactics. Besides, you will lead a team of managers, training managers, and other administrative personnel.


Operations Manager responsibilities are:
  • Monitor company's operations and analyze their metrics, such as: cost effectiveness, time, correctness and so on

  • Review and optimize existing operational systems, processes and best practices

  • Oversee the compliance of operations with specifications and quality requirements

  • Work to support the achievement of company’s strategic and operational objectives

  • Analyze financial data/statements and use them to improve profitability

  • Conduct quality controls and monitor production KPI’s

  • Organize materials purchases, inventory planning and ensure warehouse efficiency

  • Recruit, train, supervise and appraise human resources

  • Interact with clients and personnel to retrieve the feedback


Operations Manager requirements are:
  • 3+ years' experience of working on an Operations Manager position

  • Profound experience with business and financial procedures, including budgets, forecasting etc.

  • Profound experience of budget development and oversight

  • Excellent understanding of organisational effectiveness and operations management

  • Basic IT skills, including experience with databases, MS Office and so on

  • Strong leadership and organisational skills with ability to effectively communicate with all levels of the organisation

  • BS degree in operations management or other related area

Top Skills

Databases
MS Office

Similar Jobs

21 Days Ago
Hybrid
Senior level
Senior level
Travel • Hospitality
Lead operational response to high-impact travel incidents, own incident playbooks and crisis escalation, coordinate cross-functional and partner responses, make time-sensitive customer-focused decisions, drive continuous improvement using incident data, and protect brand reputation through senior stakeholder influence.
3 Days Ago
In-Office
Senior level
Senior level
Software
Own and improve renewal, churn, and expansion forecasting; redesign Salesforce architecture for contracts and lifecycle reporting; define metrics and governance; enable CS leadership with data literacy and operating rhythms; partner with Finance and Systems to improve revenue hygiene; build scalable CS processes and lead cross-functional initiatives from diagnosis through adoption to drive retention and expansion.
Top Skills: Monday.ComSalesforce
11 Days Ago
In-Office
Mid level
Mid level
Fintech • Payments • Software • Financial Services
The Customer Operations Manager will oversee client support, issue resolution, onboarding, training, compliance, and relationship management in a fast-paced fintech environment.
Top Skills: Google WorkspaceHubspotIntercomMicrosoft

What you need to know about the Edinburgh Tech Scene

From traditional pubs and centuries-old universities to sleek shopping malls and glass-paneled office buildings, Edinburgh's architecture reflects its unique blend of history and modernity. But the fusion of past and future isn't just visible in its buildings; it's also shaping the city's economy. Named the United Kingdom's leading technology ecosystem outside of London, Edinburgh plays host to major global companies like Apple and Adobe, as well as a growing number of innovative startups in fields like cybersecurity, finance and healthcare.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account