The Customer Success Manager Associate will engage with clients, ensure their satisfaction, manage communications, and collaborate on service delivery and performance reports.
Cloud Carib is hiring for a Customer Success Manager Associate to join our growing Customer Success Team. A remote role, based in Jamaica blends Customer Success with Business Development. The successful candidate will help ensure that prospective and existing customers receive best-in-class support, proactive communication and value reporting throughout their engagement with Cloud Carib.
Key Responsibilities:
Customer Engagement & Support:
- Act as a trusted advisor throughout onboarding and the contract lifecycle to ensure a seamless experience.
- Coordinate meetings, manage client communications and engage with various stakeholders
- Support Customer Success in tracking client health, satisfaction, and engagement.
- Assist in preparing and delivering Service Management Reviews and Value reports.
- Serve as the primary point of contact for clients in Jamaica and surrounding areas for service-related matters, ensuring timely resolution and consistent communication.
- Focused on driving account retention and expansion through strategic relationship management and value delivery.
Internal Coordination & Reporting:
- Maintain accurate records of all client interactions, issues, and updates in relevant platforms.
- Generate reports on client status, service performance, and opportunities for growth to share with the sales team.
- Collaborate with technical and support teams to ensure service alignment with customer needs.
Qualifications
- Bachelor’s degree
- 1–2 years of experience in a customer-facing, business development, or support role
- Strong verbal and written communication skills, with a customer-first approach.
- Proficient in using CRM platforms and customer support applications. (Zendesk)
- Highly organised, detail-oriented, and capable of managing multiple priorities effectively.
- Self-motivated and adaptable, with a strong sense of initiative and a collaborative mindset.
Preferred Experience
- Background in the technology, cloud services, or managed services industry.
- Worked with C-Suite and technical personas.
- Understanding of customer success principles and the customer lifecycle.
- Experience contributing to value reports or participating in service review processes.
What You Can Expect
- A supportive, team-oriented work culture focused on growth and continuous improvement.
- Access to ongoing training and career development opportunities.
- Competitive compensation and benefits package.
Top Skills
Crm Platforms
Zendesk
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