The Customer Success Manager ensures client satisfaction and builds strong relationships, fostering the use of SailPoint's solutions while monitoring client performance and identifying growth opportunities.
Must be fluent in German with good English, and other languages are a bonus.
The SailPoint customer success team champions helping our customers get maximum value out of any SailPoint products or services, so the business gets maximum lifetime value and loyalty from the customer.
The Customer Success Manager is responsible for overall client satisfaction and referenceability, building and managing long-term business relationships between SailPoint and assigned client accounts. This role is all about ensuring tangible value realisation through verified outcome delivery, and is not a quota carrying sales position, and represents a great opportunity for the right candidate to join our business and grow as a professional in line with our wider strategy.
Description
- Manage the business relationship between SailPoint and assigned client accounts; responsible for overall client satisfaction
- Provide coaching and advice to clients on the use of SailPoint’s solutions; develop insights into the challenges faced by client organizations and provide recommendations based on an in-depth understanding of how SailPoint can solve those problems. Proactively share best practices
- Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on the clients’ ongoing use and/or satisfaction with SailPoint’s products and services
- Provide strategic updates on clients’ performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers
- Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth
- Ensure customer renewal and retention for SailPoint
Requirements:
- Bachelor’s degree preferred but not required; equivalent work experience
- A minimum of 3 years Customer Success experience
- Strong customer facing skills (executive presence, writing skills, phone skills). Demonstrates a highly professional demeanor
- Strong consulting skills. Ability to gather and analyze information and produce strategic insights into clients’ organizational and technical challenges
- Ability to communicate technical details to a non-technical audience. Ability to foster credibility with a technical audience
- Ability to set and communicate expectations; skill in mediating and resolving problems
- Must be highly organized and able to prioritize and process a number of tasks concurrently
- Ability to build lasting relationships based on trust
- Takes ownership of customer issues and drives to resolution
- Self-motivated, strong work ethic, creative, customer-centric personality
Travel:
- Estimated from 10% to 15%
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact [email protected] or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.
Top Skills
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