The Customer Success Manager drives customer success in SEO analytics by managing accounts, facilitating integrations, and enhancing customer platform usage for enterprise clients.
As a SEO Marketer Customer Success Manager, you drive impact for BrightEdge’s most sophisticated customers from launch all the way through the customer lifecycle. You evangelise the value of a well-implemented SEO analytics environment and when you build that value, great things happen for your customer. BrightEdge is the gold standard for SEO data, and you bring this to life by ensuring that the platform is tailored to the multiple divisions of a large organization. You are with your customer every step of the way to make BrightEdge make a difference to their business.
What you'll do:
- Understand business requirements and align business requirements to SEO program spanning data, workflow, and reporting.
- Drive business outcomes for enterprise customers by creating and supporting an integrated SEO analytics and research environment.
- Drive integrations and implementations to completion.
- Communicate with a range of business and technical stakeholders to ensure successful implementation that reflects business requirements.
- Drive customer platform usage responsive to technical SEO use cases focused on reporting and research.
- Run frequent customer sessions independently, setting strong agendas and executing post-session follow-up.
- Identify, engage, and train different divisions within a customer’s organisation.
- Provide day-to-day engagement that delivers high levels of customer value and supports renewal.
- Configure platform to support advanced AI use cases and support customers with this changing search landscape.
What it'll take to be successful:
- 5+ years of relevant experience managing multiple customer accounts
- Experience doing discovery of business goals and needs
- Experience driving technology/platform adoption and usage
- Strong verbal and written communication skills and presentation skills
- Working knowledge of SEO/Digital marketing
- Experience managing complex integrations
- Thorough understanding of digital marketing
- Experience with web analytics, Adobe Analytics a strong plus
Benefits:
- Competitive salary and bonus
- Comprehensive benefits (including BUPA healthcare)
- Fully stocked kitchens
- Social events
- Opportunity to expand your experience and knowledge
- Smart and fun colleagues
- Central London location (Labs Holborn)
- Working in a fast-paced environment where you can make a difference
About BrightEdge
BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today’s digital world. We are helping thousands of organizations, including many of the world’s largest companies, transform their businesses and drive more revenue.
The continuous innovation of our product is supported by what we believe to be our most valuable assets: our people. Our employees are industry experts at the forefront of digital transformation. Come join us and help us share the future of SEO.
Top Skills
Adobe Analytics
Digital Marketing
Seo
Web Analytics
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