As a Customer Success Manager at Ingage, you will guide new customers through the onboarding process, ensuring they are live and use the software effectively. You will collaborate with internal teams, provide training, monitor customer health, and facilitate customer adoption to enhance satisfaction and retention.
Location: United States (Remote)
Reports to: Director of Customer Success
FLSA Status: Exempt
Position Summary
Do you love helping business users adopt great software to improve their work? Join the Customer Success team at Ingage and help our customers prepare their organization for a successful launch. In this role, you will be responsible for supporting the process to get new customers live on Ingage from initial sign-up through launch. You'll communicate with our internal Sales, Design, Product and Support teams to share learnings and insights from customers and provide regular feedback to help optimize customer satisfaction, retention and growth.
You Will
- Work closely with the Sales team to transition the customer into onboarding
- Collaborate with the Presentation Design Team in the creation of a customer's first presentation
- Maintain information in the CRM related to the onboarding process
- Monitor customer health and onboarding status using internal systems
- Train end users on how to use Ingage
- Manage the scheduling of all meetings to ensure a smooth path through the onboarding journey
- Facilitate internal information sharing throughout the onboarding journey
- Ensure customer usage and adoption during the 1st year of their subscription
- Manage the handoff process to the Account Manager
- Stay up-to-date on software release schedules and Marketplace content
- Recognize and confirm opportunities for customer testimonials and references
- Communicate and present in a clear, concise and professional manner
- Keep your cool under pressure
Requirements
- 2+ years of experience in a similar customer-facing role in Customer Success or Account Management
- Excellent writing and verbal communication skills
- Strong empathy for customers
- A passion for data and project management
- Excellent organizational and time-management skills to coordinate across teams
- Flexibility and comfort in a fast-paced environment with rapidly changing business needs
- Willingness to take direction and feedback
Preferred
- Ability to create content with desktop publishing and creative software (PowerPoint, Keynote, etc)
- Experience with Hubspot, Vitally, or similar Customer Success systems
Click here to submit your application.
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